ProHome LLC

Multiple things not covered under warranty. Don’t let these people manage your warranty process. Should just call them AverageJoe home.

During the home inspection, we found a window damage. A home inspector from this company incorrectly noted the damage on the sheet. Prohome refused to accept its repair as the note didn't exactly match the actual damage. I later met with the inspector accidentally, and he clearly remembered the actual damage. He said he would talk to Prohome and contact me, but he never did so. The president of Prohome even refused to tell me the name of the inspector. The president also told me that the inspector didn’t remember anything about the damage. In the end, one of the issues we found during the home inspection was never considered and taken care even though it was noted on the sheet. So why did the inspector note down about it? Prohome kept refusing to repair the issue their representative found during the home inspection. I have to pay for repairing it. I know they have their procedure, but it was a very sad experience.

You buy a home, you would think that when issue comes up that it would be addressed in a timely and professional manner. No, instead you get lectured about inputting issues in their portal and following their protocol. Also it's only an emergency if they say it is. Tri Pointe does shoddy work and Pro Home provides lousy service.
I would give them zero stars if it was an option.