TruGreen Lawn Care

After signing up for the services we struggled a bit. The first 2 representatives to show up had a poor work ethic and did not perform the services promised. We shared this with the company. They did send an 3rd individual that we were extremely impressed with & satisfied with his performance of duties. We have requested that they send him for future services. Hopefully this will continue until the end of our contract. We would decide then whether to renew the contract or not.

I used All Seasons Lawn for 30 years. TruGreen just purchased them. I received a letter this week to notify me. I had a service call in 3 weeks ago about a tree disease. I called today and TruGreen said they cancelled my service because I had a $14 bill outstanding from All Seasons. My first interaction with them is terrible, and I didn't get any answers - and now my tree is half dead. TERRIBLE CUSTOMER SERVICE!!!

I called TruGreen because our ash trees were having signs of the emerald ash borer bug. The TruGreen rep agreed with it was this over the phone and we set up for them to come for 4 treatments for all 5 of our trees (was told the treatment cost would cover 5-7 trees). We weren't here on the 1st visit. However, on the 2nd visit we realized they just had in their notes to only treat the 2 trees in the front yard. I had to call and they apologized, stating that we were actually paying for all the trees to be done, but for some reason the notes did indicate only the front. Also, I asked the person on the phone about the treatment our trees were getting put on, as the notes left by the service person who sprayed didn't say anything about it being for the ash borer. The person on the phone agreed and said that's typically a different treatment than what our trees received. Also, in looking at my notes, I saw that on my initial phone call setting up the service, they said I'd receive $15 off the first treatment, which also didn't happen.

I'm waiting for a call from the manager but am extremely unhappy with their services, as it has essentially all been incorrect. They only sprayed 40% of the trees they were supposed to (& we wouldn't have even known that if we weren't home when they sprayed), they didn't actually spray for the issue we called about (ash borer), and they didn't give the discount promised initially. Also, although we initially only agreed to the 4 treatments, we saw on the fine print on the receipt left that they will continue services indefinitely until we call to cancel. The whole service seems to almost be a scam. I would prefer to just get our money back and go with a company that we can count on to do what they say they will.