All reviews for Polar Bear Heating & Air

Both Jimmie and Jerry were very well mannered and professional. They made sure everything was up and running without any complications. Also made sure that we were satisfied with our new unit.

I thank both gentlemen for their time and awesome quality.

Thank you polar bear heating and air for awesome quality service.

Kyle came out to see why our unit was sweating so bad. He was the most polite, respectful, knowledgeable young man that we’ve ever encountered. He explained everything very thoroughly and didn’t leave until he watched our unit multiple times to make sure it was working correctly. He answered all of my questions very thoroughly. Would definitely recommend him! Thank you Kyle, you done a great job today! Really appreciate you! And thank you to Polar Bear for the amazing customer service, and for getting out here so quickly!!

I called on a Friday afternoon and they were able to schedule an appointment for Monday afternoon. (I was expecting to have to wait a week or two.) The tech arrived on time- he actually called when he was 15 minutes away. He inspected the furnace, quickly found the problem, and had it fixed in record time. He was very friendly and explained everything he was doing. I also felt the fee was very reasonable. I would not hesitate to call them again.

Roni fit us in after a cancellation of another service call.Nice Work! Doug promptly arrived at said time and proceeded to get us back up and running. It’s very surprising to get that kind of service theses days. Thank you Polar Bear team!

I would HIGHLY recommend Polar Bear Heating and Air! They were early, professional, and really nice. Michael and Don took care of me when it counted. I will be using Polar Bear from here on out.

Very good company Michael was the tech that came out look at my unit very friendly and fast worker and explain everything in detail what was wrong and going on thanks to Polar Bear Air and Heating and Michael be a very good tech I have cool air now in my house plus Michael explain me what numbers was reading why test my unit and what the should be at and even did a good job check everything my air filter and check the whole unit underneath my house yes you won't go wrong with this company I will use them again if I need something done again in future

This place is the best!! I called at
8 AM with no heat on December 23rd. The service guys arrived by 8:30 AM and had our heat back on within 90 minutes!! This is my 2nd time using Polar Bear & I will continue to do so. Thank you Polar Bear for everything!!

Michael did a fantastic job repairing our furnace. He is knowledgeable , respectful and a great representative of The Polar Bear company. With them you always get a prompt response, and I can’t recommend them highly enough.
Thanks so much for the fine work!

Sincerely,
Julie R.

Don was awesome. He was very friendly and professional. He arrived right on time for the scheduled appointment and fixed the issue same day. I needed a new motor and circuit board for my furnace and he installed both on the same day. He had to go back to the store to pick up the parts, but it all took about 20 minutes or so for that pick up.

Polar Bear heating and cooling did excellent work on my house in Kenova. The field service team was friendly, knowledgeable, and helped fix issues that came up along the way. I'm happy to have had them install my unit. Thanks again guys.😁

On time as usual, received great service! Technician was very friendly and went right to work, I highly recommend Polar Bear if you want a good job and excellent service! Thank you!

Thanks to Scot who did a great job today getting our AC back on! Job well done !!!
Couldn't ask for better service.

Huge shout out to Anthony Cooper and Polar Bear for helping us in a bind on Saturday. He resolved the problem quickly and was very professional. We highly recommend Polar Bear and Anthony!

I started to notice more dust and our allergies have been worse. Our unit is in our crawl space and hard for us to check. So my husband called Polar Bear yesterday to set up our yearly checkups. They had an opening for the next morning 9-11.
Donald called at 8:49am, to let us know he was on his way. He was very professional. He checked our unit. The filter needed to be changed and he told us everything else looked good. Very knowledgeable of our unit. That reassured us that we were in good hands. I can already tell a difference in our air.
We have been using Polar Bear since 2021. This is when they installed a scrubber on our unit to help with allergies and air pollution. They suggested us using their program to come twice a year to change filter and service what is needed. Our unit has never had an issue since we have done this.
We are very pleased with Polar Bear. As we get older their services has been very valuable to us.

We were so thrilled with this company’s service. They were able to come give us an estimate within a day and then got us on the books for that week. They arrived as soon as they said they would and were very quick to complete the job. They even send text notifications the day before and call the day of to remind you of your appointment! I also was a huge fan of their customer support team who answered all of my questions, scheduled our service, and kept us up-to-date with any necessary information. Overall, they were very professional, prompt, kind, and efficient. Definitely recommend them!

Top notch. Thought I would need a blower motor but turned out it was as simple as a filter. But the technician took the time to check everything to make sure everything else was working properly. The technician they sent here was Micheal Hurst. I highly recommend Polar Bear Heating and Air.

I had to have some work done on my furnace after it died. They had fast response time and the lady I spoke to was pleasant. Kyle serviced the unit and he was very friendly and explained everything very clearly. He was knowledgeable and happy to answer my many questions. Fortunately I just needed to replace a single part to be up and running again. He was able to do that very quickly. Great customer service. 10/10 would recommend.

The repairman was a very nice man that absolutely knew what he was doing. He was done in half the time other companies would have been trying to fix a price. He was fair in pricing and quick in his repair. I will use Polar Bear always when i need my system repaired or serviced.

Fantastic guys Don and Carter. Very mannerly and respectful. Came when scheduled. Found the problem fast. Gave me options to repair a/c and proceeded to do the work in a timely manner. Couldn't ask for better service. Polar Bear Heating & Air will always be my go to guys with service like this. Thank You!!!!!!!

Jarred and Don were awesome, professional, and knowledgeable! Did a great job installing my new furnace and correcting the issues they ran into with a poor install on the last unit that would have eventually flooded my basement. Best price and best service!

Mike was the lead tech with Don assisting on the repair and installation. They were both in clean attire wearing foot covers to not track debris in my home. They were both courteous, friendly And above all competent. Also they cleaned up after themselves. I will continue to use Polar Bear for my heating and air needs.
Stephanie 😊