All reviews for Morris Heating & Cooling

Great people great work

Great company to deal with, they always treat us well!

Derrick was awesome!! Great communicator, friendly, and professional!! Most importantly, he fixed the problem!!

Morris heating provided quick service when our mini split stopped working. Our service man stayed for several hours to get it up and running.

Morris Heating & Cooling of Burlington KY, Is by far an exceptional, well qualified, and fair operation. There staff is dedicated to the customers needs providing a level of service you just don't find these days. I have used there service for over a decade and am always taken back by there commitment to my needs and the quality of service they bring to the table.

Very pleased! Not only did they fix our furnace faster than initially expected but they were able to get parts covered by our warranty. Meanwhile, Thomas And Gallbraith had quoted us double the price for labor and were not willing to work with the Warranty.

Woke up this morning to the sound of our furnace trying to start and failing repeatedly. The outside temp was 19 degrees with a substantial wind. Called Morris Heating and Cooling in Burlington, KY. A service person (Jamie?) came in less than two hours and quickly found the problem. He also offered some instructions on how to prevent it from happening again, and noted one expensive part that may need to be replaced within a year or so. I am very pleased with the work, and I highly recommend Morris Heating and Cooling of Burlington for any work, be it routine or emergency.

We highly recommend Morris Heating and Cooling. We have spent close to $45,000 on HVAC replacements for various homes with Morris. Morris Heating and Cooling has been very consistent with great costumer service, quality work, and follow through with warranty calls. No hassle! Just today technician Derek installed a whole house humidifier and we couldn’t be happier.
You won’t regret letting Morris work for you.

Derrick from Morris Heating & Cooling was super helpful and efficient. Came out with an hour of us calling our builder when we had an issue with heat on a Saturday morning.

He explained why we were having an issue and more details about a heat pump which we were not familiar with since none of our homes ever had one.

He replaced the thermostat and wired the emergency heat that was never done when installed in our new home.

Thanks Derrick for your exceptional service!

I couldn't be happier with the service I received from Morris Heating & Cooling! Branden was an absolute professional throughout the entire process of upgrading my home's HVAC system. He transitioned us from an old oil-burning furnace to an efficient all-electric unit just in time for winter's extremely cold temperatures.

Branden's attention to detail and expertise were evident at every step. The installation was seamless, and the system works perfectly. He also recommended and updated all registers and returns throughout the home to align with current home-building standards. I highly recommend Morris Heating & Cooling to anyone looking for top-notch service and expert advice. Thank you, Branden, for your outstanding work!

Honestly, two stars is a little high for the service I got. We just had a furnace and a/c unit installed in 2023. It’s given us trouble each summer since we got it. This year since it’s out of service warranty, they decided to add more Freon, AC is a closed loop, If it’s low on Freon then it’s leaking. Instead of fixing the problem, Of which more than likely they are responsible for, They decided to top it off. Go somewhere else.

Just saw morris heating and cooling destroy sombodys mirror in Home Depot parking lot, the guy stopped looked and continued to back out and left....not sure I want these guys in my home after seeing that.

Tell your drivers to get off their phone and pay attention

Failed to respond to my concern. Employee used my equipment to do service. I repaired his flat on service truck. $ 435 to basically replace a capacitor. Rest of charge was to use up hour charge. No return call from company.

I called to schedule a repair of my HVAC system because my furnace stopped working six years after installation when it was 20° outside.

When I called back to follow up on an ETA of the service technician, I was told that since my system is out of warranty, Morris was unwilling to send a technician to my house to look at the system that they had installed.

They said that they had called and left a message or sent a text, but neither of those things had happened. Instead, I waited nearly 24 hours to hear from them about when a tech was on their way only to be told that they were not willing to come at all.

I have used Morris twice to install brand new HVAC systems in two different houses, but I will never deal with them again after being treated like this.