Refrigerator reviews in Covington, Kentucky

😭this guy over the phone was hostile

Great service, best around

Great reliable professional service

Best company out there for any commercial HVAC, Refrigeration, or ice machine needs in the tri state. Very reliable and their work is unparalleled

These people are crook because I got their services few times . These people unprofessional and Rude . They don’t care about your business I would not Recommend at all . If you ever want their services ask for price then get their services probably you save your hard work money.

Excellent and friendly service. Beer cooler at our store went down, they came out the next morning and had it taken care of for a reasonable price and showed up quickly after I called.

Your guy that just passed Steiner ave on river road ran the red light and didn't pay attention. On sunday, jan 7 appx 1045 Am. It seemed he was on his phone. I tried to tell him he ran the light when we were stopped but he ignored me. Older guy with grey beard.

Better be careful

$15 for "fuel charge"
$55 for "Truck fee"
$9.70 for "parking"

$79.70 incurred without the tech setting foot in my store and I am not responsible for paying all of your itemized expenses

Called Kent to service our ice machine.
They sent a guy that could hardly speak words very unintelligible or intelligent for that matter.
He worked on the system for literally 20 minutes. Said he replaced a part and charged me 400$. And the part was 90$. He was rude and kept saying it was our fault the BRAND NEW machine didn’t work properly. Talked down to my employees ... which they couldn’t understand a word he was saying. Do not hire these people to do anything got you.

This people are unprofessional, rude and arrogant. I call for service and technician came and did some work without putting any parts and said it fixed and charge $350.00. Next day i saw problem is still there called again and technician came and work something on it and said it fixed. And charge again $150.00. Next day is same it still not cooling.
This people doesn’t have knowledge and they keep coming back every times without fixing your equipment they charge every time. Sometimes your labor cost is more than your equipment.
Be aware for this people. Call the authorised dealership to get right technicians the KENT.

Hate leaving a bad review on another business but I feel like I was taken advantage of in this situation. Trust is created over years and lost in an instant.

Called for service on a mini-split inside unit which was leaking water. Tech was advised to check filters and drain line could be blocked. DID NOT CLEAR DRAIN LINE. Instead provided an vague "Low Pressures" on system leading to an $800 bill. Removed Freon, added back new Freon? seriously. Recommended a pressure test and potentially a new system?

Upon my return from being out of town, I cleared the drain line and problems have been solved. Kent's inspection was a month ago and have had no problems since.

I called to explain my experience and ask for my details to which the owner explained that those important details were not available and could not be provided. Refused to admit any chance that his tech made a mistake either.

Time will tell if the issue was a simple drain line or if the freon was truly necessary. Losing a customer to make a quick $800 seems like a questionable business practice.

These guys have always done a bang up job for us. I can't say enough good things about them.

Switched to Kent based for our commissary a couple months ago and really happy with the response time, quality of work, and friendliness of the technicians so far!

$170 for first hour than 90$ per hour without even know what’s wrong with cooler wow than I hang up the phone please be careful don’t give them your credit card number hopefully they will learn humanity and stop using scams