Reviews of local pros in Covington, Kentucky

Jessica takes her time and doesn’t rush! She’s amazing!

Thank you,
From The Zalla residence

Merry Maids was sent out twice as a part of Cleaning for a Reason. Thank you for being generous in donating your services. Both ladies were kind and helpful. It was a nice experience.

I wish I could have left no stars. I don't feel I should have to clean my house after paying a cleaning service, and yet, that's exactly what I had to do. What a waste of my hard earned money.
I could not believe the attitude I got from them--They were EXTREMELY ill- mannered. I would be fired from my job for speaking to a customer in that tone of voice.
Do yourself a favor and stay far away from this cleaning service.
I would never recommend this service.

I've used merry maids Covington for 3 months and they are always on time. I do live in a 2 bedroom apartment so the cleaning process is fast there are just a couple things I wish they would hit in their cleaning routine. Such as my glass door. But I have been very pleased with it overall

Jessica did an excellent cleaning job yesterday. Would appreciate if she could come on Fridays as my regular cleaning person.

Kelly cleans our house. Kelly does an excellent job. She pays attention to detail and she checks her work.

Katherine did a fantastic job. I could tell when I walked in. It looked and smelled good. My kitchen and bathrooms looked very clean. And I always ask for the floors to be cleaned which I could tell were done. They are always on time and I appreciate that. I only had one disappointing cleaning since using their service and after I communicated this they came back the next day to make things right. Very satisfied.

If I could give ZERO stars, I would for the service I received from Merry Maids today. Shoddy work requires them to come out and clean things again. I have long silver 3 dimensional cabinet pulls that need to be cleaned of fingerprints inside. They are still dirty. In addition, one of the workers dragged my bar stool across my beautiful hardwood floor and created 2 - foot long embedded scrapes in my floor and other small scrapes all around it. I was told that because I didn't have felt on the bottom on my chairs, they would do NOTHING - not fix it or give me a discount. I was told by the person on the phone that it was customary for a person to drag chairs across a hardwood floor to move them. Yes, that's a true conversation. Even if it had felt on the bottom, there is no way I would ever drag a bar stool across a hardwood floor and they would be scratched anyway. It's common sense NOT to drag furniture across the floor. I'm extremely unhappy with the quality of work AND especially the service given this damage and how they handled it with me. Also, the procedure of hourly versus a flat fee should be discussed and explained more. I spent double the amount I did with another company a few years ago and they cleaned less space. I didn't even have the entire house cleaned. What ever happened to the customer is always right?

Disappointed in the cleaning. I made it clear that we were getting ready to sell and wanted a deep clean. I had to go back myself to clean the bathroom floor, sweep near the fridge, and noticed some of the inside cabinets were not cleaned well as discussed. It was a bigger house and only one cleaner was sent. I was impressed at how fast they responded and scheduled a cleaning.

Would not recommend. I set up a weekly clean and asked for an initial deep clean. They left our garage wide open and did not finish job the first time they came for a clean and did not do a “deep” clean like we paid for. When we called and complained they told us they would have someone come re-clean for free, but never did and then just showed up for the scheduled day, did absolutely nothing except make the bed and charged me again. Very disappointed and customer service is non responsive. I did not authorize the 2nd charge and feel it is a violation for them to use the card I provided as we had already told them we were not satisfied the first time. So much for guarantee clean

Amanda was excellent!! She did an amazing job and I would recommend merry maids 150% love the service and so thankful for Amanda!

Great company and staff. I’ve experienced consistently good service over more than a year. Any concerns or suggestions I’ve shared have been addressed promptly and successfully. I would recommend this group to others in need of reliable cleaning service.

They just charge your credit card without discussing the services provided or the reason for going over their estimate. Called and spoke to office manager and she stated "generally we don't communicate with our customers". First and last time for me. However, the girl who cleaned did a fantastic job.

I could see my dog prints on the floor when we got home. The dogs were not on the floor yet. The office floor is sticky. I had to mop my kitchen floor again.

We have a very small house, each time they clean they miss something completely and are sub par at best each time. If not for our busy schedule we would have gone with another service long before now.

As a working couple with a busy volunteer life, taking care of regular cleaning is something we haven't had time to do in many, many years. We began using Merry Maids service over 10 years ago and have consistently been both satisfied and grateful for their work. Our regular team, Elizabeth and Ashley, are simply outstanding. They pay such great attention to detail and their work is consistent time after time. The managers at this location are great, too...following up for quality control and ensuring that any special requests are communicated to the team. We have had several other cleaning services before Merry Maid, but none of them stood up to the consistent quality and reliability that Merry Maid does. I highly recommend them for your home!

I have been with Merry Maids for 18 years. The cleaning is generally good. There have been several times, that due to unforeseen events, that I have attempted to cancel a cleaning and reschedule. This has not occurred often- I am required to pay for the cancellation.
Events do occur in ones life that are unexpected and I have shared with the office why the cancellation and have asked to reschedule for another day. I have come very close to employing another cleaning service because of this policy. However, I don’t because of the 18 years of service. Before the administration change several years ago, office staff was great and accommodating. Perhaps a bit of understanding is needed with the current office staff.

They came to do what they call an 2 room attention to detail clean and the rest of my home was a up keep clean, when I got home I was absolutely shocked at how much the missed and the lack of attention to detail they had. I was very clear to the sale representative that I used to own my own cleaning business and that I expected a very clean house, note my house looks clean to the eye when you walk in. But was not cleaned like a professional cleaning business should have done.

I have not had any problems with their cleaners or the job they do most of the time if I have the regular person. I do have a problem with their scheduling. I get a text when they are "on their way". This arrival time changes with each visit. However, the time constantly changes as you refresh it. Sometimes it is as much as 3 hours after the first time they said they would be there. Another time it said they were already there working and they didn't arrive until about 20 minutes later.

I wish I had cancelled the first time the cleaning was poor quality, but they refuse to refund, only “reclean”, so you’re forced to give them a second chance. The quality is inconsistent, one cleaner spends 2hr and the quality is great, the next week a different cleaner is here barely 40 minutes and misses half the rooms and most of the surfaces. Don’t waste your money on this service.

I have been using Merry Maids for many years. I have had great experiences. If something isn’t just right (which has only been a couple of times) they fixed and responded immediately. I intend to keep using them in the future. I have April and hope she is there a long time.

Our MM is the best. Amanda thought of everything and made picking the services I wanted a breeze. And the team did a fantastic job. I’ll definitely use them again.