HVAC reviews in Flatwoods, Kentucky

Great people!

Very professional service

Always professional, prompt, and competent!

Always quick to respond to issues.

They have come 4 times and we still habe problems

Fair prices quick service awesome customer service

Fast service, friendly, and very reasonably priced!

I still install a new air unit for me very helpful very knowledgeable

Office personal are on point with customer service and their prices are very competitive.

I find Tri-State Heating and Cooling consistently courteous, professional, and on time. Excellent service!

Very Professional and Polite when I called for an Estimate to get a new Heating and Air unit! Highly Recommend this company!

Had a new Trane unit installed. The men that came to install it were extremely professional and efficient. I would call them again in a minute

Great service & product from Ryan & crew from Tri-State. They did a neat, professional installation in a very timely manner & unlike another local company who did an install for us, they cleaned up after themselves. I'm impressed & Tri-State is now our go-to company for HVAC service. Also, thanks for the Trane ball cap!

Horrible customer service. I called to find out what their service fee was for house calls. First lady I spoke with didn't know and the lady who did was out to lunch, no big deal, I will call a few other places and call back.

I get a phone call about 45 minutes later from a "Liz" who answered the phone with "How much are you looking to spend?" no introduction, no questions, nothing. just some lady who had no idea what she was doing or talking about. I said "excuse me?", she asked who she was speaking with. I asked her who I was speaking with since she called my number. That's when she said "Liz at Tri State"
That sounds really trustworthy huh?.
Sorry Liz but you blew that one....

Well they do not show up when they say and do not c even bother to call. They left me without any air supply the entire summer of 2022 when all they had to do was stick a cheap thermometer on. I have been waiting 5 days.

If you are like me, and you need a reliable service provider with a good reputation, then keep looking. these guys are not it. They take advantage of their customers by charging $75 just to "show up" and tinker around. Then they will conveniently "disappear' for about 45 minutes getting a part. When all said and done you have about 2 hours wrapped up for a 15 minute job. The worst part about these guys, is that they tried to charge us $64 for a part we found online for $14. Please beware of this company.
I had to call management, and they did refund the price of the part, but there is no way to calculate labor. these guys can take all day at your expense. they do not bid jobs by how long it should take. they bid jobs by how long it does take. I'm not exaggerating when i say it took 15 minutes just to write the invoice

We have had a bad experience to begin with, part of it was that we got a faulty thermostat and part of it was that our AC was a fairly new unit for this company to work around with. To this time, they are working with us to resolve the issue and make sure we are happy.
Toby has always been wonderful and patient with us. And he is very knowledgeable as well.

We have been waiting over two weeks for call backs. Updates etc. We have went without heat and air. We have called and all we hear is I’ll get back to you and there are no call backs. We have to call them every time. If our unit gets fixed we will not be using them again. Very unorganized business. Cant reach tech's and when you reach office they have no idea and say they’ll get back to you and do not. Very unsatisfactory! So now 2 plus weeks with no air or heat….. just tried calling er afterhours. I was hung up on.

Had them out to check out the system and explain its operation ,the tech that was here took the time to go over every thing

All I can say is Thank you. Great service

Good service. No issues. Great to work with. Very informative