HVAC reviews in Florence, Kentucky

The company has wonderful people

Great people dut they moved to 7813 foundation Dr

Quick to respond, Great Communication and the Technician explained the issue and was able to resolve immediately!

Adam and the team did a awesome job getting me a AC unit. It was the hottest days this week and I had no air. Adam came out to my home twice trying to get my air working but it was broken. So he directed me to the proper people and they were able to get me a new unit and installed it the same day. I appreciate how helpful everyone was there and how they put urgency in getting me some air. Thank you All

Anthony was amazing he is very knowledgeable of all the equipment and products and services. He was very professional and personable. Anthony made me feel like I had been with this company forever and he was very honest about my filter choice and my system. I am so glad we chose them.

Our tech Adam did a great job. He was quick, explained everything in an easy to understand way and was very friendly. In the past, we have had other HVAC companies try to pressure us into spending on unnecessary repairs or services, however Adam was straightforward about what we needed, what we should be aware of, and how we could best extend the life of our heater. He provided options for us in a professional way.
In the future if we have any heating or cooling needs we will give Bryant a call and hopefully Adam can be our tech. We will also recommend Bryant to our friends and family as we were so happy with the service provided.

On time. Professional. Courteous. Honest. We will to continue to use Bryant.

We had a horrible experience with a Bryant HVAC technician. Our appointment was scheduled for a service window between 12:00 and 3:00 PM. I rearranged my workday, cancelled meetings, and took time off to be available during that time. No one showed up.
At 2:30 PM, I called the central number and was met with a rude response: “Well, you’re still within our window of calling.” Finally, at 2:51 PM, a technician named Bailey called saying he’d arrive in the next 30–40 minutes. When I asked why the schedule wasn’t being honored, he snapped, “Look man, I’m just a tech, call the office.”
This level of customer service was shockingly unprofessional—completely disrespectful and dismissive. Bryant HVAC showed a total lack of regard for my time and failed to meet even basic standards of communication or courtesy.

Adam was the technician who serviced my residential a/c unit. He phoned ahead of his arrival, keeping me updated to arrival time. It was within the scheduled window.
He was courteous and polite. Wasted no time. I feel he offered more service than I anticipated.
I was very saisfied with my Bryant experience and would recommend them to anyone whose system would require a service

My AC wasn’t working and I was able to schedule a same-day service call. Michael was very knowledgeable and fixed the problem within a short time. He explained the issue and gave advice on extending the life of the AC unit. Excellent service!

We discovered a leak under our home on April 8th. Ours is an older house with just a crawl space and it was full of water. After the water was removed, Chad and Eli came out and, within a matter of an hour and a half, they had the pipe fixed - no mess, no fuss. They were kind, courteous, extremely personable and did not leave a mess of ANY kind. We couldn't have asked for better service. We had called another company first but we are so glad that company wasn't interested in our business. Bryant was immediately interested and sent two amazing and skilled professionals to our home. Thank you for helping us through our crisis with a smile, a genuine concern and quick response. I HIGHLY recommend them for any work you may need with plumbing.

Had my HVAC inspected after moving into a new home. Called at 2pm and it was done by 4pm same day! Denzil was super nice, thorough, and fast. He was knowledgeable and very client friendly!

Pleasant and easy experience with Bryant!

New customer. The technician was respectful, proficient, thorough, customer focus, explained what was being done. Also, covered other services provided, plumbing, electrical and HVAC services as well as the membership plan which is worth purchasing. Will request same technician for future services.
Thank you for a job well done.

I was very pleased with the service. We had our furnace checked for the winter. I feel they did a thorough job.

Loved EVERYTHING about this company. My new go-to for all things heating/cooling/plumbing/electrical. Thanks for your professionalism!

Fast, prompt, and exceptionally professional! My AC stopped working late Tuesday, and I was able to book an appointment by Wednesday. A technician came out to assess the issue on Thursday, and the team was back to replace the entire unit on Friday, completing the installation in a remarkable 2-3 hours. Truly impressive service!

Useless. Be careful what you but from them, they're not certified with the products they sell. You can't reach them on weekends and they're unable to diagnose issues when they do come out. I'd never buy anything from them again.

Bryant was able to fit us in the same day. Our technician was professional, friendly, and knowledgeable!

Adam showed up on a Sunday ahead of schedule, he called 45 minutes before arriving and asked if it was okay to come early. When our AC unit went out during the heat of summer this was all music to our ears. He was professional, informative, and friendly. It almost seemed like he was happy to be working on a weekend. He had us up and running in about half an hour and he did not try and sell us anything that wasn’t broken. If I could rate higher than 5-stars, I would.

We have used Bryant multiple times now and have been able to schedule an appointment quickly each time. Anthony was our technician that came out to the house and services our A/C. He was extremely knowledgeable, personable, efficient, and addressed and fixed our issue right away. Highly recommend Bryant Heating, Cooling, Plumbing & Electric!! Anthony is the man!

Scheduled visit of Electrician with the company. No one showed up - waited for 5 hours. Called them and they told me my issue is not in their "scope of work".