TruGreen Lawn Care

I have had Chem Lawn/True Green for almost 20 years. I have had weeds in my lawn for over a month. My first call to customer service was a month ago. I was told the weeds would be treated the following week. No call no service that week. I have followed up every week since then and have asked for a manager to call me. I have not gotten a call from a manager after 4 requests. They keep telling me that my service is scheduled for the next week. Nobody shows up to do the service or call. The timeline does not allow for 7 treatments if you are treating the lawn every 3 months. They said they were here in July. I am very disappointed with the customer service. I have always gotten good service from them. At least they didn’t use the “in these times” excuse. The customer service people are very nice and apologetic on the phone. Update….2022 and Tru Green has been great this year. They have performed all of the services as agreed this year. They treated my yard twice and then called for payment. They deducted the services that I didn’t receive last year off of my bill this year. They text the day before the service and call the day of. I haven’t had an issue with weeds this year so I haven’t requested any additional services. I changed my rating from a 1 to a 4 star review.

Terrible service!! They cancelled twice on us and we had to keep calling to see when they would be coming and when they did show up they did NOT even treat our backyard. We have cameras and it wasn't done. Trugreen, you lost a customer.

My Trugreen specialist is very good at what he does. He takes great pride in his work and always takes time to answer questions. He is very knowledgeable and personable. AND our lawn looks much improved in just after two treatments.