1st Call Disaster Services
About the business:
In the heart of Florence, we are 1st Call Disaster Services – your comprehensive home services partner. Specializing in Water Damage Restoration and Fire Damage Restoration, we also offer reliable Roofing solutions to safeguard your home's integrity.
Our mission is to alleviate the stress caused by unexpected disasters, restoring your peace of mind with our diligent approach and expertise. We understand that each homeowner in Florence entrusts us with their most valuable asset, and we take that responsibility seriously.
With a customer rating of 4.6/5 (based on 214 reviews), we pride ourselves on delivering exceptional results. Whether you're facing water damage due to leaks or flooding, fire damage requiring restoration, or need a new roof, our team is here to help.
At 1st Call Disaster Services, we prioritize quality workmanship, ensuring that every project meets the highest standards of excellence. We look forward to serving you and making your home safe, comfortable, and functional once more.
Services:
All services 3Hours of operation
- Mon – Sun
- Open 24 hours
Latest reviews
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Jessica Lovelace15 June 2026
AJ, Clint, Jesse, Brian, and Kevin were all great to work with. They got the work done well and were very communicative. They made me feel confident that our house will be ok.
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Lisa Urz15 June 2026
My husband and I bought appliances from Home Depot during their Presidents Sale Feb 2024. Their installation people cracked the water line going to the dishwasher unknown to us. We ran dishwasher as we were told along with the other 3 pieces of appliances. 2 days later my husband went to the basement to his wood shop. Heard a continuous dripping went through out the basement and the back half was flooded and the sub floor was soaked and water running down the walls. Called Home Depot the gave us a claim number to their insurance Sedgwick is a joke we followed everything the woman told us to do and even called a plus mitigation into our home. They ripped everything out which caused us more problems the owner of this company is nothing outside of a rip off artist, rude and yells at you and refuses to give you or your insurance the proper paperwork needed. Seven months of HELL!! dealing with this all the while we were having to do dishes in our bathroom and a lot of expensive fast food and anxiety meds. I called our homeowners insurance Allstate awesome company they took control of everything. They called in 1st Call Disater with in ONE MONTH I had the most wonderful and amazing respectful young men come through my home and put it back together within 5 days, flooring, cabinets etc. We work 3rd shift and were able to actually sleep with not having to worry about anything. Kyle you and Derrick and Jeremy and Barb along with Salvador and his father in law. Where by far the most caring, professional, kind hearted and respectful young men. My husband and I couldn’t be more pleased with your professionalism and down to earth attitude approach. The Best of the Best. Thank you ALL for going the extra mile and making my home GREAT AGAIN…Your work is beautiful. The ladies in the Front Office are Great Also. Thank you ladies I recommend this company and these young men mentioned above for anyone who needs their home fixed and for their build back. May God Bless each and everyone of you all..
Thanks
Mark and Lisa -
Hannah15 June 2026
Where do I even start. Kyle, Zach, Jeremy, Edward, Rae Jean- they all have been WONDERFUL. This has been the best experience we've ever had with a company for our home and I can't recommend enough. All 5 of them were beyond kind, very fast at the work, answered all questions we had, made sure we were satisfied and felt comfortable with next steps. They explained the process each time they were out and what to expect next, etc. These guys work very hard and I want to be sure they are noticed for this hard work. Thank you guys and thank you 1st Call for taking care of our claim and making things new again! We will call In the future for all needs and be sure to recommend to others!