Reviews of local pros in Georgetown, Kentucky

Fast action, exceptional service, expert diagnosis and advice, and affordable!

I was having some issues with one of my outside condensing units and called Ware's to come and diagnose the problem. Matt and a teammate came out the very next day to find the issue to be a faulty compressor. I was given a couple of quotes for different solutions and wound up choosing to replace the unit entirely. Matt worked very fast and was out with help to switch the unit in 3 business days—as a matter of fact, he installed the unit while I was out of town. On top of the speedy service he also offered in-depth explanation of his diagnoses and additional service he provided along the way, as well as routine maintenance advice that would assure the longest life for my new system. Matt was also very prompt about registering the unit for the 10-year warranty that came along with it. At the end of it all the job total was exactly as quoted, which was incredibly cheap for parts and labor, especially when taking into account the quick turnaround and expert exceptional service. I can't refer another HVAC service company more than Ware's Heating and Cooling. 10 stars if it were possible!

I originally gave this business a 5-star review for their initial service, which was installing an entirely new HVAC in my new home. Since about one month after installation, the unit was freezing up constantly, causing it to defrost and leak through my ceiling…. I called and had staff come out to see what the issue was and I was told over and over again that the problem was my AC filters in the walls. Despite changing the filters 2x monthly, staff assured us that our dogs hair was the culprit. On the 5th assessment by this company, they sent out an HVAC student who did not know why this kept happening. They eventually stopped answering/returning my calls while my AC was continuously leaking through my ceiling. I called another company and in ONE visit, they found a leak in our refrigerant. The new company fixed it and haven’t had issues since. My frustration with the service is less to do with the lack of knowing the cause of the problem and more with the lack of care for customers. We spent well over $10,000 with this company and they couldn’t be bothered to return calls when the solution wasn’t easily found.

Competent, knowledgeable, reasonably priced, professional and friendly service I have ever experienced! Did not overcomplicate the problem, full explanation and repaired my AC problem within 15 minutes of arrival. I highly recommend WARE HVAC for any ac/ furnace needs and will never use anyone else! Thank you very much Matt Ware!

Place was getting warm inside. I had a different company look at the same issue last week, couldn’t find a problem.

Matt (Ware) was great! Met him outside, told him what was happening. He immediately said “I know what it is”. He did! Took it apart , showed me the issue and explained why. Had it up and running in no time.

Mr. Matt Ware with Ware's Heating & Cooling is very helpful. He fit us in during his super busy schedule within the same day we called him. He fixed our HVAC problem timely with his great expertise. And the price is very reasonable. Best service experience!!!

Matt installed my new AC unit quickly and as hot as it's been that was a huge relief! He was also very professional and gave me the most reasonable pricing of all my estimates!!! I can not recommend Ware's heating and cooling enough!!

Ware HVAC was amazing! Highly recommend! They did a new commercial install for a project of mine and I can’t say enough good things about them. They’re professional, easy to get along with, and always available to answer any questions. They communicate regularly and keep you updated. And they sure know their stuff. Example- Matt (the owner) looked at an existing unit that wasn’t working (unrelated to the commercial space that they were working in and that I hired them for) and fixed it so fast I thought he was joking when he said with a smile “It’s good to good, free of charge” then proceeded to get back to work on what they were there for. Matt and his crew are great and honest guys and they stand behind their work. Ware HVAC is definitely my go to for HVAC from here on out. And I’ll be recommending them to quite a few people in the future as well I’m guessing. A special thank you to Matt and Kody for everything! Very much appreciated.

Matt is awesome! He kept my family warm this winter while I saved up money for a new system! It is good to know Ware’s is just a phone call away! Excellent customer service!! Very good, fair pricing. Will recommend Ware’s to anyone I know in need of HVAC services!!

WARE HVAC saved me $1100! I originally had another company come out and they wanted to charge me $1300 to fix my broken a/c. Ware came out the same day, looked at the entire system found out it was only one issue, fixed it and the entire cost was $365. They were nice, easy to work with and I would HIGHLY RECOMMEND THEM!

Called after hours with a thermostat problem and Mr. Ware added me to his schedule first thing the next morning. Crew showed up the next day and resolved our issue professionally and in timely fashion. I would absolutely recommend Ware to anybody needing A/C repairs.

Ware's Heating and Cooling is amazing! I had called before business hours but received a call back promptly. Matt was at our home the same day. Diagnosed and repaired our unit within 30 minutes. Honest, dependable and efficient! I will recommend them to all my friends. Thank you!!

Matt was simply amazing. When he got here in record time I might add, once I told him what my unit was doing he knew immediately what the problem was. And of course he fixed in record time. I recommend this company highly. Thanks Matt!

I have used Ware's heating and air for three years now. I have been grifted by Lexington Fayette Heating & Air in the past and Ware's is the only service I trust. They repaired my unit faster and cheaper than Lexington Fayette Heating and Air ever did.

I recently moved into a 16 year old home and one of my units stopped running. I had Matt come out and take a look. He quickly found the problem and was able to provide me a quote to do the repair. This was going to be a costly repair but he cautioned me letting me know with age of the unit and the sound of the compressor the whole unit didn't have much time left. He could have simply done the repair, taken my money, and come back and taken more after the unit inevitability croaked. Instead with his solid information I was able to make a decision to save myself money in the long run and replace both units. I was expecting this anyways as both of my neighbors had to just do the same. Ware's was able to set me up with a lender to finance the replacement, offered me a discount for doing both units together, work with my schedule and completed the work quickly. They arrived promptly at 8:30am and completely removed and replaced two whole units by 1:30 including time to clean up and test the system.

I highly recommend this service to anyone needing a repair or replacement.

Great service. Great folks. Like your neighbors, kind, compassionate, attentive. Local small family business. You get to know them and they take the time and initiative to get to know you. Best service in and around Georgetown Ky. Very reliable and great communication. Highly recommend.

Unfortunately our air conditioner went out during a heat wave leaving us miserable. I had used Ware’s Heating and Cooling before with great results so I called them again. To my surprise Matt was able to get to our house the same day to diagnose the problem. He presented us with options and pricing without leaving our house. We decided to totally replace our downstairs a/c and furnace. I was expecting to wait at least a week for service and parts. I was shocked when they were able to schedule us within a day and a half. On installation day 2 techs came by. Kody and James went above and beyond. They ran into some difficulties beyond their control due to the placement of our existing unit. They had to spend extra time and effort and we’re willing to do so without complaint. It’s not often you find such hard working and friendly technicians. We could not have been more satisfied with our experience including a very competitive price. Thank you Matt and crew.

Honest price. Fast work. Straight to the point. I absolutely recommend this company. They were able to easily identify the problem and break it down for me before giving me an honest quote and fix within three days. I couldn't ask for better service from an HVAC company!

Wares recently serviced my HVAC and we determined that it would be more cost effective to replace the entire unit. Matt has always been prompt to respond and fair with his pricing. His employees are always courteous and as accommodating as they can be. I’m very happy with my new HVAC.

Ware's installed my system in 2017. Excellent service then and when I need any type of service they are very prompt to respond. Might I say very kind when the issue is user error as well. 😉
Highly recommend them for your heating and air needs. Locally owned and operated. 👌👍 Give them a call. You won't regret it.

Matt and his team have saved the day on more than one occasion!!!! I can’t thank them enough! They are also very professional!! They’ll do a great job for you!

We were very pleased with our recent experience with Ware Heating and Air. Owner Matt Ware came to discuss our needs the same day he was called. He followed up promptly with an emailed quote that was very transparent and included PDF’s of brochures for each component of the system he recommended. He continued with excellent communication, answering questions and keeping us in the loop as we made our purchasing decision, and worked with us on an installation schedule. The day the system was installed, Matt and his crew arrived early, completed the job, and cleaned up thoroughly. Matt made sure we had all of our questions answered about the new system, and remained on site until he was certain everything was operating exactly as it should. Matt was very professional and courteous, and we definitely recommend his company.

Called Matt and explained my situation. My control board had fried in my old unit. He was at my house within 2 hrs to assess the damage and after that consultation, we decided to install a new unit. The financing was easy and very quick and he was out there the next business day. Amazing professionalism and service. Will absolutely recommend!