Reviews of local pros in Hebron, Kentucky

We had water damage earlier this year from a faulty dishwasher. They were recommended by our insurance company and had great reviews. Giving them 2 stars because the actual clean up and service were good. However, their Accounts Receivable/billing practices are ridiculous. The insurance and I were both quoted for clean up and repairs. They said it was all included. The insurance was billed and they were paid. Months later we get another bill from them for additional repair costs. They stated those were never part of the initial billing to insurance and I was told it was included, so I didn't hire my own contractor/handyman to fix the small things they detached/cut during the dryout. Their handyman reattached baseboard, set a toekick (that we had to purchase) for a cabinet, and repaired a less than 12"x12" spot in the basement ceiling that was accessed for the dry out--- $900+ dollars!!!!! I contacted my insurance who agreed that this was not what was submitted to them or agreed upon and should have been part of the costs submitted directly to the adjuster. My insurance already paid them and I'm stuck with another bill.

After using a competitor 1st, we called ServiceMaster Restoration as a second opinion backup after not being completely satisfied with our 1st choice in the mitigation process. The 1st company we used relied heavily on moisture readers technology and not on the knowledge of their customers (us) who had visual and documented knowledge of what the house looked like behind the walls as it was being built. Alex did an amazing job by accessing the water damage done to our home and ensured he had full knowledge of our situation and our concerns before their mitigation process began where the other company left off. Josh Schumacher and Collin went the extra mile to ensure that our house was bone dry and mold free! Josh was extremely polite and had excellent communication skills to work around our schedule for service. Alex and Josh both showed compassion by listening to our concerns and inspected multiple locations of our concern that still were wet a week later after the 1st competitor company crew left. Josh left us completely satisfied and gave us the peace of mind to begin the restoration process and to get our house back to the state before our unforseen disaster due to faulty installed plumming. If you have any Disaster Emergency needs, I would call ServiceMaster Restoration by BTM!

I'm a repeat customer of Service Masters. This company delivers everytime. I've had extensive water damage as well as sewage backup. Logan, Collin and Trevor just to name a few have always been wonderful. These guys are respectful of my time and property. They work quickly and safely.

I hope not to have any additional incidents, but Service Masters will be my first call.

Blake, Jason and Josh delivered fully on their name - they are the masters of service in all they do. Our main floor hall bath had overflowed all night and we woke up to water damage it the entire bath, front hallway, entryway, and a nice waterfall running into our basement.

Blake came and quickly assessed the damage. Within a couple of hours Josh and Jason arrived and had all of the flooring pulled up in the damaged areas and had the fans blowing. Within three days the floors were dried out and now they will be helping with the restoration, too. Josh and Jason are diligent, thorough, experienced and knowledgeable on top of being a joy to work with. I’m so thankful Blake sent the “A-team” to our home!

ServiceMaster Restoration by BTM did water restoration work for me after a pipe to my hot water heater broke. They did an excellent job cleaning up and restoring my basement. Josh Schumacher and Jason did an excellent job moving things, setting up fans, and explaining all that they would be doing. Josh Schumacher followed up at my home for the next 3 days, and applied the antimicrobial agent and even moved my things back where they belonged. They were both excellent at their job, and I am very pleased with the work done by this company. Special thanks to Josh. He is a true asset to the company.

Our basement backed up and Service Master was so responsive. Jason came out, listened to us and got the ball rolling. He has been wonderful throughout this mess. Informative and helpful all while reassuring us everything is going to work out. From dispatch, we have been very happy with this company. Hopefully we won’t need them again, but if we do have water issues, they’ll be our go to!

I called and initially spoke to Blake. He immediately came out after speaking to me to look at everything. Within 2 hours of him leaving I had a quote as well as an appointment to get them in to my house within 24 hours. I had Ty and Roy come take care of my house and I have to say I couldn’t be more happy with them. Every person I dealt with was professional and took time to explain things to me and what to expect. I will highly recommend them to any friends and family if ever needed. Thank you!

We hired ServiceMaster Restoration by BTM to do an emergency mold remediation job in our house. My wife’s colleague recommended them to us, and I would highly recommend them to anyone else. They came, examined the room, and gave us a quote within a few hours, and were able to start the job two days later, when the two other companies I had called were just calling me back to come to look. They made sure that the moisture levels in the affected room were lower than recommended, and were happy to answer our questions. A+ service!

Kurt and Connor were awesome! They helped remodel my kitchen after water damage, and I'm thrilled with how it turned out. They were quick, knowledgeable, and kept me updated every step of the way. Blake gave a thorough estimate to my insurance, and Tassica was always prompt in responding to any questions I had. Highly recommend using ServiceMaster!!

I had a pipe burst which caused damage to several rooms in my home on a Saturday afternoon. My insurance company put me in touch with ServiceMaster Restoration. My first contact was with Renea. She was absolutely amazing. She first calmed me down and assured me that she would send her team out to assess the damage and begin the dry out. She said her team was on another call at the moment but she would get them to my location ASAP. She estimated about 7pm, she asked if that was ok. I told her absolutely. Her team arrived, Daniel and Kevin, at approximately 7:20pm. They assessed the massive amount of damage by taking photos and noting everything that I showed them was damaged by the water. I had water running down the walls and standing on the carpet. It had even ran into the duct work. Daniel and Kevin both were extremely pleasant considering the situation. They both were very knowledgeable about how to take care of the problem. They assured me that they had seen situations like this and I was in good hands with ServiceMaster. They brought in commercial size dehumidifiers and fans to start the dry out process and said they would be back in the morning.
Daniel and Connor returned on Sunday morning to remove wet carpet pad, baseboards and cut a few holes in the drywall to help in the dry out process. Again both were very pleasant. They brought additional fans as well to float the carpets. I am extremely satisfied with their expertise and service. I would definitely recommend them to anyone with water damage.

ServiceMaster did a fantastic job for us. We had an attic fire, which led to quite a bit of smoke and water damage. Tracy and her crew did a fantastic job of removing and cleaning the house contents. I really had no idea how much Tracy herself had packed until it was all returned to us! The boxes (and furniture) were expertly packed and labeled (a complete list of all contents was also provided) and everything that could be salvaged was cleaned and restored to pre-fire condition. No trace of smoke smell whatsoever. Communication throughout the process was professional and reassuring - much appreciated, since we really had no idea what to expect. We could not be happier with the services provided!

ServiceMaster was definitely the company I felt confident in after getting three quotes for the work. They delivered excellent service and surpassed expectations. Alex was great at inspecting the water damaged area and providing an estimate that was very fair. Kevin and Colin led the demo/water damage remediation team and they were awesome. They even saved all of the original baseboards and trim!

Renea, the Disaster Queen, is an absolute delight to work with! She was our initial contact and she worked behind the scenes to take care of a busted pipe issue while we were on vacation. She kept us in the loop and her contractors did great work. When we came home from vacation, everything was cleaned up nicely and the job was completed with a slight upgrade in the shower fixture where the leak occurred. I would gladly use ServiceMaster by BTM again; the Disaster Queen will also be our first call when we have issues with our house and we don’t know what to do next.

SUBJECT: BATH/FLOOR REPAIR Alex came out and did the initial review, followed by Josh a few days later for the mitigation process. Both were EXTREMELY professional, personable and efficient. Blake (owner) came out for repair estimate and also was professional, personable and efficient. The repair process will begin next week. So far, I couldn't ask for a better team! I'm excited to have the project begin.

June 24th,
Well, the project wrapped up today and my initial impression was correct. I decided to do some remodeling in the process and am greatly impressed. This is a first class company. Connor and Curtis did the remodeling/plumbing/carpentry/paint and were extremely polite, efficient, punctual, etc. The quality of work is amazing and they left my home very clean after the work was completed. I didn’t realize service like this existed anymore. These two went above and beyond w any change I asked for. Highly recommend this company and will refer all my friends.
Thank you Blake for putting together an amazing team.

This is the second time I’ve used Service Master by BTM for a restoration project and they are the best! So friendly, so caring, and working very hard to move the process forward to get our home livable. 100% Recommended!

Great company to work with! Josh and Ricky came in to professionally clean our unfinished basement. They were on time and extremely professional, completing the clean up all in one day. They left their fans over the weekend to ensure it was dry. Our basement has had flooding issues for 3 years after we had another company waterproof it. Because of all the additional work that was needed to waterproof our basement we felt it needed a professional cleaning. Glad they came through for our family so we can start using our basement again. Thank you!

It was a complete shock when my Mother's ice maker malfunctioned in the middle of the night allowing water to flow freely for an unknown amount of time. It seeped beneath the hardwood floor in her kitchen and into the downstairs family room. We had no idea who to call. After reading a few excellent reviews, we called ServiceMaster Restoration By BTM and even though it was a Saturday, they sent someone out right away. Kevin showed up, evaluated the situation and immediately began the drying out process, bringing with him large fans and dehumidifiers. It's amazing how much damage water can do. They had to replace all of the carpet downstairs and some of the drop ceiling tiles. The kitchen hardwood floor had to be sanded and completely resealed with poly-urethane. When we informed the insurance company that we were working with ServiceMaster, they said, "excellent choice...whatever they need, we'll cover". There were several team members that came out during the process, each with their own specialty. Every one of them were professional and courteous. They always called first and were always prompt. By the time they were finished, it was literally as if it never happened. Thank-you to Blake and everyone on the team! I highly recommend ServiceMaster Restoration By BTM to anyone in a similar situation!

I would give them more than 5 stars if I could.
We had a water emergency late Thursday night. Water from a clogged and broken toilet poured into our kids' jack and jill bathroom for many hours before we detected it. Flooding the bathroom, both kid's bedrooms, pouring down the vents and walls, into the basement. Where it was in the ducts, and flooded the basement in 4 more rooms. Nightmare.
Service Master was there super fast on Friday. The crew worked so quickly and efficiently that it was mind blowing. They removed 7 rooms worth of items, carpet, padding, cabinets, etc in a day!
Everyone on the crew was so nice and friendly. I asked so many questions. Like so many. And they were all answered with absolute kindness. I never felt like I was annoying them, and I am sure I was.
The fans and dehumidifiers they left did the job and Kevin came and checked on the humidity levels daily at the exact time he was supposed to.
I truly hope I never need them again. But, I will be recommending them to any and everyone that needs flood or fire restoration.
The crew made this horrible situation a little bit better. Ty, Roy and Rory. I hope you get them.
Oh. And a handwritten thank you note sent later.....freaking classy! Great job Service Master. All the stars.

The fact I can only rate up to 5 stars is criminal. The staff were kind, compassionate, funny, and just all around wonderful. I felt no judgement nor pitty as they cleaned our home. If I am ever in a situation again where I need assistance or if someone I know is ever in a similar situation they will be the first number I call or the first name I recommend. And a direct thank you to Autumn, Christy, and Lilly you three have helped me keep my head on straight through this whole process and for that I can't even begin to put into words how thankful we are.

We discovered a ceiling leak from the bathtub in the condo unit above.
ServiceMaster Restoration by BTM was recommended by my insurance company. I called and spoke to a dispatcher who was kind and friendly. Within an hour and a half I had one of the most courteous and professional technicians I've ever had visit our condo. Kevin Rains is an excellent technician, and businesses need more representatives like him. He was very knowledgeable and walked me through the process in a simple and knowledgeable way. He did an excellent job assessing the damage, and creating a plan to dry out our area. After he was done, he cleaned up our bathroom and treated it like it was his own.

Proceed with confidence when looking for restoration services. People like Kevin Rains make this company well worth their weight in gold.

ServiceMaster Restoration by BTM has been phenomenal! Within a day of calling them, they were out to do an estimate for damage in my crawlspace. They were able to help me navigate my insurance claim and has helped me understand and answer all of my questions. They were always quick to call me back and were quick to get the job done. They left my bathroom in better condition than they found it. I HIGHLY recommend this company for restoration due to water damage.