Southern Comfort Heating & Cooling

Is it hot enough for you?

Southern Comfort Heating and Cooling is top notch and should become your one and only HVAC Service. Here's why. On yesterday afternoon, I went upstairs to find it 87 degrees!! Wowza! It was a sauna up there. With two units--one for each floor--I didn't realize until I returned from work that the upstairs unit wasn't cooling properly.

As a valued customer of Southern Heating and Cooling, when I called--they immediately gave me a same-day "evening" appointment.

Henry Mackey, 19, an identical twin, whose siblings go to UK, was a fantastic and engaging HVAC service professional. I learned so much about him, his career goals, and his passion for his work. He told me everything that was going on as he worked both inside and outside.

What he didn't realize was that I am the daughter, granddaughter, and niece of HVAC guys, so I knew everything he said and was very impressed with his knowledge and his precision of his work.

While he was here, I was on the phone chatting and laughing with my favorite cousin and Henry, in the hot attic, working to unclogging the drain, kept saying "ma'am I can't hear what you're saying to me, but I will be down shortly." Hehehe.

Very courteous and knowledgable of his very important skilled trade; he told me what the issues were and that the unit would return to working and would cool the upstairs in 12-24 hours.

What happened next was why, without hesitation or reservation I recommend Southern Comfort Heating and Cooling to everyone in LEX. He confirmed that somehow they had miss our annual preventative maintenance service ahead of the 2025 summer season and they would call next week to schedule it. He said I would not be charged for today's service call. He apologized and said that as a premium customer, their miss should not have occurred, but it did and they would make it right.

What honesty. Not only was it high quality work, the integrity and level of loyalty to their customers are unmatched.

Call Southern Comfort Heating and Cooling and ask for Henry Mackey! You will be pleased that you did!

Very professional and friendly. Had a new system put in and the team that installed it was fast and efficient. I would recommend them to anyone.

Southern Comfort Heating and Cooling are terrific! Called at noon and they had Matt come out at 1:30. He was very professional and quick. Problem fixed and AC running smooth again. Definitely recommend! Thank you Matt!