All reviews for Southern Comfort Heating & Cooling

Is it hot enough for you?

Southern Comfort Heating and Cooling is top notch and should become your one and only HVAC Service. Here's why. On yesterday afternoon, I went upstairs to find it 87 degrees!! Wowza! It was a sauna up there. With two units--one for each floor--I didn't realize until I returned from work that the upstairs unit wasn't cooling properly.

As a valued customer of Southern Heating and Cooling, when I called--they immediately gave me a same-day "evening" appointment.

Henry Mackey, 19, an identical twin, whose siblings go to UK, was a fantastic and engaging HVAC service professional. I learned so much about him, his career goals, and his passion for his work. He told me everything that was going on as he worked both inside and outside.

What he didn't realize was that I am the daughter, granddaughter, and niece of HVAC guys, so I knew everything he said and was very impressed with his knowledge and his precision of his work.

While he was here, I was on the phone chatting and laughing with my favorite cousin and Henry, in the hot attic, working to unclogging the drain, kept saying "ma'am I can't hear what you're saying to me, but I will be down shortly." Hehehe.

Very courteous and knowledgable of his very important skilled trade; he told me what the issues were and that the unit would return to working and would cool the upstairs in 12-24 hours.

What happened next was why, without hesitation or reservation I recommend Southern Comfort Heating and Cooling to everyone in LEX. He confirmed that somehow they had miss our annual preventative maintenance service ahead of the 2025 summer season and they would call next week to schedule it. He said I would not be charged for today's service call. He apologized and said that as a premium customer, their miss should not have occurred, but it did and they would make it right.

What honesty. Not only was it high quality work, the integrity and level of loyalty to their customers are unmatched.

Call Southern Comfort Heating and Cooling and ask for Henry Mackey! You will be pleased that you did!

Very professional and friendly. Had a new system put in and the team that installed it was fast and efficient. I would recommend them to anyone.

Southern Comfort Heating and Cooling are terrific! Called at noon and they had Matt come out at 1:30. He was very professional and quick. Problem fixed and AC running smooth again. Definitely recommend! Thank you Matt!

Very professional throughout the entire process of changing out our old HVAC system. Spending money is never fun - but Southern Comfort makes sure you get your money's worth. Shout out to David and Austin for their professionalism and extra care in making sure our installation was top notch!

5 Stars - Excellent Service!
Henry from Southern Heating and Cooling came out to do a routine maintenance check on our HVAC systems. He was on time, thorough, and very courteous throughout the visit. It’s clear he takes pride in his work and genuinely cares about customer satisfaction. Very nice guy—highly recommend requesting Henry if you need service in the Lexington area!

Southern Comfort provides great service - friendly, knowledgeable and reasonably priced. Henry was an excellent technician.

I truly appreciate the quick response and professionalism. My issue started on Friday evening, and my warranty company couldn't schedule anyone until Wednesday. Fortunately, I was able to schedule a same-day appointment on Sunday with SOCO. My technician, Greg Squires, was great, professional, and took pride in his work. He was able to figure out the issue quickly and explained everything. I appreciate the service experience during this heat wave.

Joseph and Sam were professional, friendly and efficient in doing a maintenance call to check and clean the furnace and air conditioner. They listened to my concerns and explained everything they did as well making sure they did not track any dirt into the house after being in the crawl space. Southern Comfort installed my units several years ago and I have not had any problems.

Our AC suddenly stopped working during a heatwave, and Kevin showed up promptly Monday morning. He quickly diagnosed the issue, a bad capacitor. And also noticed the condenser coil needed cleaning. He explained everything clearly, replaced the part, cleaned the unit, and checked the whole system to make sure it was running efficiently.

Super professional, friendly, and thorough. The AC was back up and running in no time, and it’s working better than ever. Highly recommend Southern Comfort and ask for Kevin if you want the job done right!

We am so happy with our service! Matt H. was efficient, thorough and amazing and came the same day. He was so nice and informative. We had a different company work on our HVAC system previously and got conflicting information, Matt was able to explain what the issue was and even fix a few things from the previous service. We are just so pleased and thankful!! Highly recommend!

My AC went out on a Friday evening. I wasn’t sure if anyone would pick up the call at that time but Henry did. He left dinner early to check out the issue at my house and quickly moved to a short term fix for the weekend until they could replace it on Monday. Henry was very professional, thorough and honest. My 25 year system definitely needed to be replaced. I appreciate Henry dropping everything to help out and his patience with explaining all the details. Made all the difference in my going with this company. SOCO has top notch professionals and installs top of line equipment with warranty. You’re in good hands with them.

Johnny, Sam, and Ellis did a great job with installing our new air conditioning unit. They stayed around after the install was complete just to make sure everything was running properly. I would definitely recommend these guys and the company to anyone in the market for a new unit or needing service.

Southern Comfort recently did a full system replacement with air and furnace for us. The technicians, Brandon and Andrew, were very knowledgeable and polite. Happily answered all of our questions. They had to cut into the brick to upgrade from our 22 year old system. It was a terrible day weather wise, but none of it slowed them down. They did a great job with installation and cleaning up. Would definitely recommend Southern Comfort and Brandon & Andrew.

Henry and Phillip did a great job servicing our two units. These guys went above and beyond to ensure we’re ready for fall! Thank you so much!!!

Absolutely love these guys. They did a complete new install for heating and air for us. It’s an old house and this wasn’t an easy job. They managed to work through every obstacle this old house threw at them. Great communication. Very informative. I couldn’t be more pleased with the service I received.

When our air conditioning went out, Southern Comfort Heating and Cooling really came through for us. They were able to send someone out and provide a quote the same day we called. The initial technician, Greg, was knowledgeable, professional, and took the time to answer my questions (in person and via a follow-up call).

Their pricing was better than the other local companies we got quotes from, and once we chose our new unit, they scheduled the install for the very next day -- a huge relief during the summer heat! Johnny, David, and Tyler on the install team did an excellent job. Despite the extremely hot weather, they worked efficiently, were friendly and professional throughout, and left everything clean and tidy when they finished.

I can't thank this company enough for their quick and friendly service. It was a hot day, and they had a repair technician at my house within a short time to repair our air conditioning. The repair tech, Josh, was super helpful, kind, and went the extra mile to make sure everything was good to go! Very thankful to have found them! I would highly recommend them for your HVAC needs!

Henry did a great job for us. He takes the time to explain things and found our problem and fixed it very quickly within the hour. He also came on a Sunday 1 hour after our call when Fayette Heating told us they would be 5 days before we were even seen.
The owner Matt is also a good guy. He obviously has an eye for up and coming talent and kind people.
Thanks guys.

Greg was here within 30 minutes of my request. He's professional and courteous, and he spotted the problem immediately. I'm very happy with the service and would call again.

Henry Mackey was a great service technician. This was a big job and he was patient, pleasant, fast, and informative. We received five star service! Southern Comfort Heating are the Best!

Josh came out and did an excellent job of cleaning out my dryer duct. Took the time to clean up afterwards. Very professional. I would def recommend Southern Comfort