Stivers HVAC

Do NOT use this company. I called them out and scheduled a service call on 3/24 which they missed due to an emergency. They came out on 3/26 (twice, so the technician could double check his work) and still misdiagnosed the system and charged $75 for. They told me I had an electrical problem so I called an electrician out at a cost of $200 who verified there was no electrical problem. I called them back and after dealing with poor communication the entire day, they said they would replace the compressor which was under warranty, but that I’d be responsible for 1-2 hours of labor at a cost of around $300.

They came out on 4/1 to replace the compressor and present me with a $1,215 bill for labor and refridgerant - which was never authorized or discussed. They knew I was unhappy with their communication and misdiagnosis already and I told them I was considering just hiring another company. They intentionally omitted mentioning ANYTHING about the cost of the refridgerant until the service was done.

DO NOT DO BUSINESS with dishonest companies such as this. Obviously they are hurting for business if they are afraid to tell someone what the service will actually cost prior to performing the work. Had they told me beforehand, I would have authorized it. Instead, they decided to be completely shady about it, omitted information intentionally so that I could not receive a competing quote and make an informed decision.

If you want a company that will operate with honesty, hire anyone else but these people.