Reviews of local pros in Lexington, Kentucky

Sadly Hugh was unable to solve my particular, self-inflicted mess. It boiled down to a time constraint, not in any way related to the company's ability to reaolve the roofing mess I created. He did however take the time to answer my questions, give me advice, and point me in the direction I needed to go. He spent quite a bit of time working with me to helo me get a solution for my roof knowing that he wouldn't be getting the business himself.

We absolutely loved this company. They were up front about the costs and even helped us understand all the insurance paperwork. Our roof was replaced quickly, and no mess was left behind. I would recommend them to anyone who wants a nice friendly efficient company to work on their roof.

Everyone was wondering from start to finish

Great company, great people got my roof on quick

Very professional and quality work at a fair price! Would recommend to family and friends!!

Outstanding customer service and attention to detail. I would definitely recommend this company. Great experience.

Jacob's Ladder is professional, fast, reliable and a great value! Great experience!!

High quality customer service, reliable and dependable! Excellent workmanship for all your roof, water damage and construction needs!

Great Company to Work with Very Professional did a really nice job on our House and our Barn.

Their work was stellar they left my yard cleaner than when they came very friendly and helpful staff would definitely refer to my friends and family thanks for the excellent job .

This is a great company. Their work is amazing and their customer service is personal and they go out of their way to make sure you are happy.

I LOVE this company so much. After all the stress I had to go through, they came through and answered all questions I had about my first home and first house fire, they were responsive and so professional and informative and I can not thank them enough for everything they've done. DEFINITELY RECCOMEND!

Excellent company! Professional, realiable And committed to quality service! Jacobs Ladder is who I call for all my roofing needs!

Awesome company, a pleasure to work with. Knowledgeable and professional. Amy was helpful as an insurance adjuster and Hugh with his background in Architecture was amazingly helpful for our restoration.

Easy to communicate with, professional, cleaned up after working. All around #1 business!! I recommend Jacob’s Ladder for all your related needs, they’re very friendly and treat you right! 💯👍

I am a pest control operator and had a client whom had an awful skunk odor problem within their home, my client suffers from migraine headaches and the odor was bringing on the headaches. I consulted with Jacobs Ladder about this concern and the owner came out and applied materials to sanitize and ultimately remove the odor from my clients home. Great job Jacobs Ladder! Thank you for your prompt, professional service.

So hard to find a company for residential flat roof replacement and service. Hugh Jacob @ Jacob's Ladder is that company. I have an Isenhour Architect: Stone, redwood, glass mid-century modern flat roof home, The best quality flat roofing material is DuroLast PVC roofing. Jacob's Ladder is the nearest dealer. A small company where the owner is on site for the installation. His team is hard working, courteous, and proud of their work. (small company...schedule ahead)!!

In May of 2022 a very damaging hail and windstorm pretty much destroyed my entire roof in Lexington Kentucky. Due to an insurance company that did not want to pay Jacobs Ladder was able to negotiate payment for an entirely new roof, decking and all which now meets current codes. Final work was completed January of 2023. Now my roof which leaked into my kitchen from May 2022 through December of 2022 has ceased to leak onto my kitchen floor. Their work is so good it withstood the 100 mph plus winds of 3rd March 2023.

The roof over our sunroom would not stop leaking. Many folks tried to stop this, but Mr. Hugh Johnson was the only one determined to find the cause and to take the steps necessary to stop the water and replace the roof. Once he found the cause of this issue, he developed a plan and sat down with us to discuss our options. Hugh also provided product samples for us to review and select for our new roof. The pros and cons for each product were presented--the cost, the durability, the available colors, and the warranty. After our decision was made, Mr. Johnson did exactly what he said he would do--arrived on time every day; was on the job site working beside his team; cleaned everything up at the end of each day; and completed the project in the established timeline. He took care of everything in a timely professional fashion. It was actually refreshing to work with an honest company that does what they say they will do. I would recommend Jacob's Ladder to anybody who needs repairs.
I do not work for this company, nor am I being compensated or benefiting from this reference in any way. I voluntarily wrote this, because the entire process was excellent.
Paula A.-- Nicholasville, Ky.

I really like the fact that the owner was on site for our new roof. Everything went smooth without any issues. All deadlines weather permitting were met or exceeded! And the icing for us was that for just a small fraction more we were able to get shingles that are 50% higher quality then originally planned. Very happy customer, thank you Jacob's Ladder!

Jacob's Ladder was very professional and honest starting with our first meeting through completion of replacing the roof on our house.

Jacob's Ladder's crew did great job installing our roof. The grew was very cooperative and curious to me and my wife during the installation of our roof.