Jefferson Plumbing

Based on MOST of the reviews I will expect a untruthful and evasive response from this company. But the many 1 star reviews speaks for itself. My home warranty company chose Jefferson Plumbing to check my furnace because supposedly they could do so in a timely manner due to the cold weather. They came took one look and said it needed full replacing. That was a month ago. I paid my deductible and that was that. But then it wasn't. They informed me of $1,230 in out of pocket cost for modifications. When checking the price of these "modifications" my husband was speaking to someone in the office asking for prices of different parts and installations, the woman he spoke to had to ask someone else about the pricing, well without knowing it was my husband a different woman came to the line and said she had spoke to the warranty company and we either paid what she said or we didn't get the replacement and continued to be rude. Well due to having 2 small children in our home and it being cold there really wasn't much option. Yesterday they FINALLY came after saying 2 different days they would. It took them 9 hours to replace it, not only that they told my husband they may have burned up the electrical panel in our NEW unit!!! Then they decided that it was fine. After saying we would get rid of the old unit ourselves we had to pay $1,105.60 out of pocket for "modifications". Those modifications included applying foil tape onto the ducts, that is it. We paid these people $1,105.60 for one fourth of a roll of foil tape. Then they left and my husband and I realized they had left our OUTDOOR electrical box/panel disassembled so we had to call and pay out of pocket an electrician to come out after hours and put it back together. Not to mention my husband actually had to HELP them take out the old unit and put in the new one. This company is unprofessional and way overpriced for low quality work. Based on 2 different quotes we were taken for hundreds of dollars by them. I have filed a complaint through my warranty company and will also be doing so through the BBB.

Edit to reply to company - Your techs are the ones that openned and took apart my electric panel then left. So how is it my place to pay an electrian to come put it back together? That is something YOUR COMPANY did, your not electrian took it apart. I have spoke with my warranty company and I am doing what was suggested. You said I was paying for modifications? Modifications is much different then using a few pieces of foil tape then
charging someone $1,105 dollars for it. Jefferson Plumbing is the saddest excuse of a "business" I have ever experienced. The unprofessional attitude towards customer service is appalling. As promised in my review I have contacted the better business bureau and will be contacting your company personally to see if this can be resolved without legal action but if need be I will do so. I have pictures of the "completed" work you have performed and will have a full inspection showing it as inadequate. If you were truly interested in your customers issues with your company you would not make excuses for your mistakes and you would actually do something about it. Thanks.

My home warranty company made an appointment with this plumbing company to fix three things in my home including a washer hook up that I really needed. The company called to confirm the appointment and then never showed up. When I called to see what happened I got a fairly rude woman who told me that she didn't recognize the address and that they had been really busy with a lot of emergencies that day. I tried to explain that this was not an emergency call but an appointment made days ago to which she replied that her hand were tied and the soonest that someone would come out is Monday. (this was on Friday) I have now been without a washer for 2 weeks and I was very dependent on this appointment, we have a large family. Needless to say, after i told the home warranty company what happened they decided to go with another plumbing company.

Jefferson plumbing did an awesome job replacing our hot water heater. The woman in the office was very kind and fit us in when they had a cancellation. She kept us updated each step of the way. Their workers are very knowledgeable and did a wonderful job with installation. I would definitely recommend them for your plumbing needs!