HVAC reviews in Paintsville, Kentucky

They know how to help you

They are knowledgeable and helpful. Their service is great

They tried their best to help me but were unable to find what I was needing it's a hard part to find

Family business with family values. Knowledgeable and professional.
Extremely pleased with all the work they've done for me.

Called for a week to get an estimate and was told three times they would be there, they never showed up only for me to call the next week to be told they don't do tank less water heaters. When I gave a full description of the work being done on the first call and should have been told this at that time. Which cause me to put off the dry wall job and another two weeks before they can come back. Thanks for the most unprofessional actions I've encountered during this remodel.

Well hard to talk about the service when we haven’t even received any we called and setup for them to come look at a job but they never showed and have never called back it’s been a week very telling. Sorry but I won’t be referring or calling these folks they need to get a better work ethic if they want my business!

They were professional, prompt, honest, and the charge was fair with good value for the money
Thanks so much

Poor communication

Good people

Very efficient..

Customer service is not adequate.

Always had excellent and timely service!!

Excellent service! I highly recommend them for any at home or business heating and cooling needs.

Called 2 times no answer... was referred by local real estate agent and needed some work done on my new purchase. What a shame

Great experience. Timely response, great work and reasonably priced. I highly recommend them

Service men were very respectful and knowledgeable. Extremely satisfied with my heat pump and service. Had a few hiccups along the way and they didn’t try to up-charge.

I've been a Loyal customer for over 30 years. Debbie and her brother are special to me. If you appreciate humble people who treat you like family, here's where you go, because that's just who they are. PS - I know retirement comes, but when I heard Debbie did...... her smile @ the Store will be missed. Her family and grandkids will fill her life to the full. Have a Gr8 retirement, Deb.

0/10 would I recommend calling these guys to fix anything. I tried for 3 weeks just to get scheduled to look and see if anything could be done but never could get scheduled. I was always getting the run around when I could finally get someone to answer the phone and when I could just so happen to catch someone actually at the store right off 23. One week I was told I couldn’t be scheduled because the office manager said I had to talk to his dad and that he’d have him call me. (Why couldn’t the office manager schedule me?) When I finally got ahold of the dad on the second week from calling multiple times, I was told he’d call me later in the week. That call never came so I called back the 3rd week and was told “sorry all my guys have Covid but will give you a call by next Tuesday to get you scheduled” and it never came. They had me give my information 3 different times to give me a call but just didn’t want to do what I needed them to do I guess.

They were professional, prompt, honest, and the charge was fair with good value for the money
Thanks so much

Family business with family values. Knowledgeable and professional.
Extremely pleased with all the work they've done for me.

Well hard to talk about the service when we haven’t even received any we called and setup for them to come look at a job but they never showed and have never called back it’s been a week very telling. Sorry but I won’t be referring or calling these folks they need to get a better work ethic if they want my business!