Small Appliance reviews in Richmond, Kentucky

Fast and clean job they had the right spare parts in their truck!

I agree with all the other bad reviews. Bad customer service will not return calls.

No service. No response to phone calls. Took my $75 service fee from American Home Shield and nothing more.

Requested service from America Homeshield, dispatched, waited a week never responded to confirm an appointment.

By far the best appliance repair business in the area. Do yourself a favor and don’t call anyone else! Thank you for the repeated great service!
Brian McMahan

Ditto all the above - warranty repair through American Home Shield- been battling a refrigerator since October- do not know how they are still in buisiness- would not recommend

I used this service through my home warranty to have my icemaker repaired and not only did they fix the problem, they also took all the ice that had frozen all over my food, cleaned the shelves off.

Our cooktop started to leak gas, we file a claim through homeshield, the case was assigned to this company very professional people, Mike was assigned for this repair he texted me within 12 hours of the case being assigned to them we scheduled a date he came nd check it out it needed some parts replaced homeshield ended up approving a replacement since parts couldn't been ordered, he then text me with the updates on my case im really satisfied, it takes some time to get through this but that's how insurance work

Zero stars but you have to at least select one....I had the same issue as the previous review. He came out to my house said he needed to order a part and would be in contact with me in a week. Almost two months later, I haven't heard from him and he won't return any calls.

Mike was contracted by our home warranty company. Responded in a timely manner to set up an appointment. Arrived on time. Was very respectful and fixed the problem.

Horrible, horrible company. They came out to check my dishwasher, ordered the parts and I had to harass them to come back out and install. Now, it is installed and still leaking and guess what?? You can’t get ahold of anyone with this company. Absolutely would not recommend for anyone. Horrible business. Did I mention I have been dealing with this since OCTOBER 30? No excuses!

Exact same as reviews already posted. You make a service call through Ahs and they are Johnny on the spot. Just to get the service call assigned to them. When repair is do to be made they never answer respond, they don’t call back or answer any calls. I would rather pay out of pocket then to have these people at my house again. Not only has this happened once but 3 different times through AHS.

Actually it's zero stars! Zero stars because they've done nothing! The repair man came to my house almost 3 months ago to do some warranty work for Frigidaire and has not contacted me, has not returned any of my calls, and has not followed up with Frigidaire and Frigidaire will not work with me until he does! I have been told this is pretty common with them as well.

Mike was awesome to deal with through American Home Sheild! he came out to fix my fridge he looked at it an told me he was gonna order the parts. took about a week to get parts in now my fridge is working flawless. idk where these bad reviews come from but Mike knows his stuff!

I agree with every review here. They deserve zero stars. I have used them 3 times from American Home Shield and are worthless pieces of you know what. Had to make 4 recalls to have them come every time. Stay away from them unless you just like throwing your money. If so, contact me instead :-)

My experience appears to be similar to others here. I have an AHS warranty and this contractor was assigned to be my service provider After three weeks of calling them, leaving messages and never receiving a return call, I had to call AHS to request a different provider. Their voice mail ends with "Have a blessed day." It would really be a blessing if they would return a call!

This was a service call for my dryer through American Home Shield. Mike contacted me the next morning and was able to get to my request quickly. They showed up right on time and had the problem taken care of within 45 minutes. I would definitely use them again and would recommend. Great service!

Called 6 days ago to have a fridge looked at that was still under warranty.
Was told by Lowe's the repair service would call to schedule but they never did. They showed up today without any advance notice and went to the wrong address. I own 52 apartments and they went to an address from 4 years ago that had a dishwasher issue. smh

There are several concerning complaints with the Better Business Bureau. Since the work is warranty, I don't have a choice in who does the repair.

The repair man was friendly and fixed the problem rather quickly. The company just needs to do a better job of scheduling.

I would give it a zero star if I could but it won’t let me. First off this company is the worse. I has a repair service through AHS with this company and they never called to schedule an appointment until a week later and when they came they just examined my ice maker for 2 min never diagnosed anything else and assumed it was my maker not working. I knew it was working because it would work for a week then stop receiving water in the reservoir so I knew it had to be something besides the maker. So they ordered another ice machine which took 3 weeks to come in. They installed it and almost 2 weeks later it does the same thing. So I made another request through AHS with the same company and this time never got a call. So I had to find another company to come fix my ice maker. So if you’re looking for appliance repair I would stay far away from them as possible. Worse company ever.

I recently had the pleasure of dealing with Appliance Install Repair Service for an issue covered under my American Home Shield claim, involving both my washer and dryer. Right from the start, Mike was nothing short of amazing. Despite the dryer problem turning out to be much more expensive and complex than initially anticipated, requiring multiple visits, Mike handled everything with unmatched professionalism and expertise.

Having been in the business since 2008, Mike's depth of knowledge and experience is evident in the way he approaches each challenge. Both he and his partner exude professionalism, kindness, and a profound understanding of their craft, making the entire process smooth and stress-free. They're not just easy to work with; they set a standard for what excellent customer service should look like.

I'm aware there may be a few less-than-favorable reviews out there, but based on my experience, I urge you to take them with a grain of salt. If you're hesitating or have any doubts about the quality of work you might receive, let me put your mind at ease: there's absolutely no need to worry. Mike genuinely cares about his customers' needs and knows exactly how to address them with expertise and efficiency.

In conclusion, if you're in need of appliance repair or installation, do yourself a favor and go with Appliance Install Repair Service. Mike and his team are the real deal, and I wholeheartedly recommend them to anyone looking for top-notch service. Forget the naysayers – Mike knows what he's doing, and he does it exceptionally well.