Appliance Repair reviews in Versailles, Kentucky

He arrived on time, explained what had happened to the dishwasher drain . He was good at communicating the problem and fix. In and out within an hour.

The repairman was great

Polite and helpful. Would recommend

He arrived early! This tech represents your company well!

A very pleasant and efficient young man!

Very professional and helpful. On time, courteous, provided good advice and insights.

On time, friendly and efficient.
Ran one load of laundry.
Still broken

Very professional and knowledgeable.

Excellent service! Will definitely use them again if needed!!

The Repairman was efficient, fast and informative. He did a great job.

This man is a gentleman and did a great job of explaining to me what the problem was and how to address it moving forward to prevent future issues.

NOAH j WAS A GREAT APPLIANCE REPAIR PERSON. HE WAS PLEASANT, FAST, ACCURATE AND A JOY TO HAVE WORKING ON MY APPLIANCE. WHILE I DO NOT WISH TO HAVE FURTHER PROBLEMS WITH MY APPLIANCE, I HOPE HE IS SENT TO ME AGAIN IF I DO

Awesome service! David came in, determined the problems, ordered part, and was back in a few days to make the repair in very short order.

Excellent technician, very professional and personable. Jonathan is an asset to your company and provided services

You will never talk to a person, the parts for a repair will never ship, and you will spend hours trying to get a refund for the money.

Johnny was great. Explained things well and was very friendly. I’d 100% recommend him.

Update 4/30/25 - So they finally showed up for an appointment after four tries. All the technician does is look for the serial code, order the part, and says he's done and will have to come back another day to fix my oven. What? Four days of missed work for him to just take a picture! I provided all of the information from my oven, including pictures. That part should have been ordered and ready to install upon the appointment. I have never in my life had so much trouble getting something fixed. When buying an appliance, 1. Never buy Samsung. 2. If they have warranty work with Sears, don't buy it. Go somewhere else that actually has customer service and not just AI. It is absolutely ridiculous that I have had to miss so much work because they can't get their act together. It takes me a month of work to earn one day. They are making be burn through five! Worst customer service ever!

If I could give 0 stars I would. I just had my third cancelled appointment to fix my oven in the past month. They have only AI and foreigners to talk to, which is absolutely no help at all. They schedule their appointments from 8 am - 5 pm with no updates. If you reach out to AI, they will tell you your appointment is confirmed and then 10 minutes later they will cancel it forcing you to miss a full day of work for absolutely nothing. It's Easter weekend and I'm now without an oven because my appointment was cancelled again. Worst customer service ever. Absolutely do not recommend.

I was charged $130 for a misdiagnosis of the issue on my washing machine, and told it would be a $500 repair on top of it. When I got a second opinion, the other person found the problem immediately, fixed it in 20 minutes and charged me $20. So I will not be calling Sears home repair again.

Johnny was wonderful! He was very friendly and explained things in layman’s terms . He was very thorough. I’d use Johnny every time something breaks!

The service technician who came to check out my heating and cooling system from Sears, he was a great guy. He was very knowledgeable.

Stephen, technician, was excellent. The repair company, not so much. He came, diagnosed problem, ordered part, said it would be here in 3 days and scheduled himself to return 2 days after that. Part came and the company began weekly rescheduling. No ability to talk to a human, the AI bots could not tell me why. After 4th reschedule with no notice I finally found a place on website that said the part had not been ordered. I did finally get thru to 3 different customer service reps on 3 different times to explain I had the correct part in hand. The rescheduling continued due to “part not ordered”. I called the technician who assured me that he would talk to a human. So, 9 reschedules and 1 1/2 months later, after the Thanksgiving holiday, I have my range repaired. If AI bots are our figure- we are in big trouble.