Plumbing reviews in Wilder, Kentucky

Great place

Great staff.

Very helpful and efficient

Great Customer Service!

Nice selection and helpful employee's

Great. They have what you need. Experienced & knowledgeable

They were very helpful and friendly and they had what I needed

Top notch company. Very professional and honest. Thanks!

Great experience. Stephen worked to ensure I had exactly what was needed!

Josh deserves a 10 star
He was patient, helpful, listened and educational
This is a gift and much appreciated!

Never enough people working the counter sales.
Usually one guy. They act like you're putting them out because you're not Jolly Plumbing or one of their normal customers. You just get ignored usually until they feel like asking you what you need.

When the Watermain at my house went out I was referred to these guys by a local plumber. By the end of it it turned out they had the parts I needed at about a quarter of what the parts would cost on Amazon and they are local. Stephen at the front counter was incredibly helpful and I appreciate them all.

Don’t waste your time- our order was never placed, horrible customer service.

This company came recommended to us by a family member so we went in store two weeks ago to look at bathtubs. In store, we were helped by Bobby and ended up giving us information and booklets on a variety of tubs. We contacted Bobby via email a few days later telling him what tub we decided on and would like to order. After a few email exchanges we were under the impression our order was placed.
We called back in 7 days to check the status of the order, since that was the delivery time we were told. Instead, we found out there is no record of our order being placed. I cannot express how disappointing this was, especially since we are on a timeline for our home renovations. We called the store and were informed that Bobby was out on vacation, the other sales associate told us that she wouldn’t be in on Friday so we couldn’t place an order until Monday. We called first thing today and was told Bobby still wasn’t in, we called back again later and still wasn’t there. We received an email from Bobby saying he’d give us a call but never did.
We were going to purchase other products for our home renovation through Winnelson but definitely will NOT be doing so after this awful experience. I would NOT recommend this company to anyone considering, their customer service is awful and not reliable. At this point we are now looking for the same bathtub from a different company, we are beyond frustrated.

I called and spoke to Roger Taylor and was pleasantly surprised at the generous help he gave me about my cistern tank and water pump to get it running properly. He restored my faith in true customer service like I have not seen in a long time. Thank you. I will remember when I or others need parts and will recommend you. Thank you, Again, for your kindness and genuine help telling me what to do about something I knew nothing about.

Josh and the team have taken great care of us. He and the team at Wilder Winnelson have been helpful and supportive with us as we stocked our first plumbing van. We look forward to using them for all of our future needs.

First time I use DBS. Ron was great. Went about his job, and finished in quickly. No mess. Very friendly.
Will differently use again.

3/21/25
Just used DBS again. Cameron and his sidekick was absolutely wonderful. The came , they conquered. Ran into problems with pipe in bathroom, was connected to neighbors, (condo) they spoke with neighbor and worked in his bathroom and mine and solved the problem.
Their personalities was great and so was work ethics.
My second time using DBS will definitely use them again.

DBS has been a "go-to" for me since moving to the area. They are professional and convenient to use. You get a window (2 hrs) and then a text when they are on their way with a real time tracker telling you where the tech is. I have used them for rentals and they have set up service with tenants and are always very kind and personable.

Always on time. Always friendly. Very professional and offers. Great suggestions.

Rick was able to take care of our sump pump problem within a couple of ours of us having noticed water in our basement.

With a last minute call for help they came to the our house and fixed a broken line. Extremely professional staff and excellent service!

Great Communication, Quick Service, For a fair Price! Had a water heater blow out last week and dbs was at the house within the hour of contacting them to get it replaced! Had a second issue arise a couple days later and Jazmyn was just as prompt the second time with getting a tech out to the house. The Tech Cameron also did a great job walking through the process of what he was repairing. Highly Recommend Don Sargent and his crew at DBS Plumbing For Any Plumbing Needs.