Garbage Collection reviews in Baton Rouge, Louisiana

Is it true that you have to pay $100 when you cancel the service? I really hope that’s not true, because they never told me that when they offered me the service😒🥴😩

Sent a salesman to my front door to wake me up on my day off. They must be desperate. I do not do business with any company that chases me like a lawyer chasing an ambulance.

Only had service for 2 months. In that time frame, 3 times they did not show up on the scheduled pickup day.

I signed up in mid July for service beginning in August. I still have not received my can. I have called every day this week. I was told yesterday and today that I would be receiving it today. Meanwhile, I've already missed one pickup that I paid for due to not having a can. And, my garbage is stacking up. Not a good first impression, Waste Pro.

Update: I'll be canceling my service and going with another company. One with red trash cans.

Horrible customer service! My advice is do your research first and do not cancel your current services before you get a can. I ordered new services July 31. It’s now August 13 th. I do not have a can. It took me two days in a row to call to get through to someone . yesterday I stayed on hold and they closed and the phone finally disconnected. I finally get through to someone today after 20 minutes and they have a system that they send an email to Dan Moore the manager. At this point, I want my money refunded because they already took that out of my account and I want to part ways.
I have been without trash services for two weeks now and the woman Chelsea that I spoke with, couldn’t even give me an explanation to why I don’t have a can. Sad part is that i am not the only one. I convinced my son to switch services because they offered two days a week pick up and my son is in the same boat that he doesn’t never Received a can either. Horrible! I just found out that my son has also called 3days in a row and finally got through. Said the can was out for delivery but guess what never got his ! Part ways before we even get started. This is horrible!

I've been a customer for 3 weeks and have only had pick up one time and it's not even on the day that we agreed upon. My day is supposed to be on Tuesday and here it is now 3 weeks without a pickup and my landlord is threatening action. Every time I speak to someone on the phone they assure me that the trash will get picked up and it never does. And before someone wants to come on here and say that I'm not in their database it's under Audrey Brannan.

Rudy Saucedo went above and beyond for my family today! Our recycling can was broken and we really needed it replaced TODAY and Rudy personally made sure it happened. Thank you!

Thank you Raven Simpson for helping me with my billing . Awesome customer service ! 10/10 would highly recommend asking for Raven !! 👍🏼

Best thing about this garbage company is the on-hold music when you call that your trash container was not picked up on trash day. That saxophone will be stuck in your head for hours.

Amazing Service.. Technician/Driver Kyla P. extremely helpful, paid attention to detail and took time to get all the debris removed....super kind and professional..Thank you Kyla and Thank you Waste Pro for the service

Ashley is always kind and upbeat I'm glad to see her every time she comes

If I could rate them 10 stars I would!!!! I had a young man Tanner stop by my house last Monday that offered us service with waste pro and trash cans have already been dropped off! I am not a fan of people knocking on my door but he was very respectful and informative about their services and what they have to offer! Tanner was very professional and kind to my kids and my neighbors in our hoa! 100% recommend!

If you want your trash picked up with any frequency at all, go with another company. Not only do they not come on the days they’re supposed to, but they also ignore you and keep you on hold indefinitely when you call their office.

I want to express sincere gratitude to our Waste Pro driver, Monique Rogers. Monique and I talked recently. She was aware I
was recovering from cervical neck surgery and had lifting restrictions. This morning after she dumped our can, she got out of her truck and brought my garbage can to my garage door. Such an unexpected gesture of kindness and compassion, I just had to share!
Thank you Monique for going above & beyond!
May God abundantly bless you for all you do!

Waste Pro is soooo awful! Even if they turn out to be a little cheaper than the competition, do not use them!!! I thought Waste management was bad…. But this is ridiculous!!!!!

Week after week they miss our trash day or they push it out for a day or two. And then they will credit my account $5 in compensation like that really makes a freaking difference. The inconvenience is worth way more than that!

This last week was the final straw. They changed our trash pickup day from Tuesday to Friday and then have the nerve to not show up to pick up the trash on our scheduled day! I am canceling service and switching to TRASH RANGERS on Monday. They absolutely do not care about their customers. They gave me a veterans discount, but it’s not worth it at all!!!!

Our whole neighborhood used to be Waste Pro! I’m actually convinced that they are doing this on purpose because there’s only about 7 of us left in the neighborhood that still use them and I think they are wanting us all to cancel so they don’t have to come over this way.

Kyla p, did a great job with helping us with our power line hanging on Maple St. In Erwinville

I had the best customer service from Raven Simpson while trying to pay a bill on my phone it wouldn’t work, when I called Raven was very helpful and patient.

Their services were exceptional. Thank you to your worker Kyla. She did a great job!

I have ordered and paid for a second garbage can since November 2025, we are now mid January and still no can. I saw Rudy in your parking lot of gas station with a few cans in back of truck, asked him about it, he made a call and loaded can in my truck at the gas station. This 5 star review is for Rudy! Thank you Rudy!

Kentreal is one of the BEST drivers I have ever encountered. He is very sweet and assures me that he will handle our every need! When we have issues with commercial pick up, we know Kentreal is not there! Thank you Kentreal for always taking care of us!

It’s pretty easy to see that this company bit off more than they can chew with this promotion. It has created the absolute opposite effect of what they were going for. They’ve delivered such awful service that they’ve managed to not only lose a substantial amount of clients, but boost other trash companies revenue because of how sorry of an excuse this company is. This is GARBAGE we’re talking about. Filth. Health/Safety hazard. Highly recommend to not offer a promotion you’re not equipped to maintain. As my trash can has sat at the end of my road for 4 weeks today.