H & E Comfort Services

H&E is great. It took a few visits to get to the bottom of our AC problem, but they came back without charging us for the additional service calls (only for the first service call, the work that was done and the equipment). We replaced our condenser 2 years ago with a different HVAC company, so this time it was an issue with our coil, which needed to be replaced. I’m going to add that I feel like their pricing is super fair!

The HVAC industry, at the manufacturing level, is an absolute racket, similar to the cell phone industry, where obsolescence is built into to equipment and is ridiculously expensive to repair/replace. To my point, our Train Condenser (the fan thingy outside) which was replaced two years ago, had tech that the new Train coil (the big gray box in the attic) is not compatible with. NOT THE FAULT OF H&E AT ALL, and they’ve gone to all sorts of lengths to make it work for us. Still expensive to replace, don’t get me wrong, but they were waaaayyyy more reasonable than the “K” company who quoted us some ridiculous 10k ish amount to replace just the coil, and then charged us $600 and some change to add some freon and put us on a service contract, never actually fixing anything. We had cool-ish air for exactly 2 days before that $400s worth of freon was gone. That’s when we called H&E. I’m not sure who recommended them, but THANK YOU!

I know I’m going on and on, but I also ABSOLUTELY RECOMMEND H&E! They are trustworthy and continue working on the problem until they find a solution. We still have some old equipment that has to be upgraded, but in the meantime, our home is nice and comfortable.

The customer service team has accommodated us with an agreeable price and they were most helpful in pricing parts for the generator! A big “Thank you!”

Well, respected he done an excellent job. He need pay Raise keep up the good work keep doing what you’re doing