The Armstrong Company

I had a very disappointing experience with Mayflower Armstrong (Baton Rouge) and their New Orleans partner Crescent City Moving.

I paid about $10,000 for a full-service move and expected the professional standards associated with the Mayflower name. Unfortunately, many of the basic standards were not followed. There was no digital inventory and no parts box, and the inventory was handwritten on old United forms that were largely unreadable. As a result, hardware was lost and my bed and sofa could not be assembled upon delivery, despite the fact that I paid for furniture disassembly and reassembly.

Packing quality was extremely poor. My metal bed (less than a year old) was not wrapped and was damaged in my building, and Eric (the Packing Crew leader) added a note on the inventory claiming the damage was pre-existing without telling me. This is horribly dishonest! Approximately 50% of my artwork was also damaged due to improper packing, even though I clearly explained that I am a professional artist and the work was important to my livelihood. I was available for packing guidance on these fragile items but they assured me they knew what to do. Clearly, this was not true.

The packers in New Orleans ( Eric, Josh and Mike) also used my own belongings such as towels, sheets, and fabric, as packing material instead of using packing paper, and boxes were not organized by room or by item type. Lamp parts were scattered across multiple boxes, TV remotes were not packed with televisions, and my Dyson vacuum was packed in a paper bag, which resulted in damage. I left all my bedding to be packed together for ease on move in night and they again scattered it into multiple boxes, used as packing paper for things such as a garbage can.

My belongings were also placed into storage without my knowledge instead of going directly to the shuttle as planned, which caused additional damage to several bookcases. I have in writing, from Holly Hutchinson, a guarantee that ALL these things would not happen. My move coordinator, Dawn Porter, was horrified about the poor job performance and very empathetic, but ultimately no one was held accountable or resolved these serious matters.

The delivery crew in Los Angeles was excellent, but the coordination through Baton Rouge and the Crescent City Moving team in New Orleans was extremely poor. I completed the company survey and gave the New Orleans operation the lowest possible ratings, yet no one ever contacted me to follow up.

For a $10,000 move with a major national company, this experience was unacceptable. I strongly encourage anyone considering this branch to do very careful research before booking.

I had a great experience moving with Mayflower/ Armstrong from Pittsburgh several years earlier. This comes down to Mayflower/Armstrong partnering with a dishonest, sub par branch that can not meet modern day standards and practices.

I had a great experience with Armstrong this week. They handled the New Orleans delivery of my international move. Julius and the team were excellent: they worked hard, efficiently, and took good care of my stuff. Highly recommended.

Good people