Appliance Repair reviews in Metairie, Louisiana

Bruce is excellent and has always been on time and most competent. Clearly, he's the best service technician Sears ever sent out. As for Sears itself, your protection agreement is terrible. It went from reliable for many, many years to a point where it is totally unreliable, of course with the exception of Bruce.

Roberto was efficient and made sure I understood everything involved. He was very pleasant and I am very grateful for the quick response and service repair.

The tech took care of our issue quickly and thoroughly. He provided great service, was courteous and professional.

Jerome lied about coming back to fix my AC didnt call or anything so I'm still without my AC being fix and missed a while day of work for pretty much nothing.

Bruce did a great job Helping me to understand what my issues were.

Disrespectful and Rude. Charged and Ordered Parts That Weren’t Used. I Called Several Times Complaining About The Same Service Worker And He Was Sent Back Out To Complete The Job. By The Way It’s Still Making Noise. If I Could I’d Provide A Rating Of A 0 But Unfortunately I Cannot . I Have Attempted To Reach Out To Customer Support. However, I Have Not Been Successful With Contacting A Supervisor Only Customer Service Agents. I Have Requested To Speak With A Supervisor On Several Occasions But Have Been Told There Isn’t Any Available To Take My Calls And That My Issues Would Be Resolved In An Appropriate Manner. When Is It Okay For A Repair Service Agent To Visit Your Home And Question The Ages Of Members Of Your Household And Yell At You As If You’re Visiting Their Home Or Offering Services To Him? The Additional Parts Which He Ordered Are Still Here. My Dryer Is Humming And The Stove Spits Out Gusts Of Flames Worse Than Before It Was Repaired Or Cleaned.

Horrible. Technician was rude, aggressive and combative with my husband. Told us we had to agree to the service before he could send the report to our home warranty company even though we knew it was not true. Even tried to get us to pay out of pocket for a service that was covered by the warranty company. When we told him that we needed to talk to the home warranty company, he grew even more agitated. Presented himself as a scam artist and very untrustworthy. If I could give 0 stars I would. Terrible experience! Poor customer service.

Great service. Very knowledgeable. Our warranty was still in use.

He was great kept me posted on his arrival and was very courteous. Great job.

The appliance was throughly examined and the issue was adequately explained but the cost to repair was close to the purchase of a new unit.

He was very nice and knew exactly what he was doing. Very professional and efficient and cleaned up after he was done

The technician was very good and he did the job real well and had no problem with him. Love working with him and would like to work with him again.

The Technician wasn’t trueful about his findings. No one tampered with my AC unit. Only Licensed AC repair technician has worked on the unit. He spend most of his time at my location sitting in the service vehicle. I never received a detailed diagnosis as to what he found. Never received any written report. Would not recommend Sear to anyone

Israel was very nice and helpful I asked that the service people come in afternoon since I am a night nurse and sleep in the am twice they didn’t get the message I spoke to a person twice . I’m not blaming the service people , they have been above and beyond great

Very knowledgeable and did a great job. Highly recommend Roberto.

He was very pleasant and knowledgeable about his job.

He was able to repair my washing machine with the new parts. He was very professional and kind. He also updated the Indian my other appliances.

I understand that my unit needed to be cleaned. I had a professionally cleaned and submitted the receipt to my warranty company. The ticket was reopened and the Sears echnician took it upon himself to cancel it, saying it was denied and not a recall. I was able to get a new technician and my air conditioner has been repaired.

Joseph was the tech to do the warranty work on our dishwasher. He was punctual, friendly and courteous.

If you're using home warranty, save your time and go with someone else. I put in two requests for Sears to service my air conditioner. The first request was "canceled" with no explanation but the service request showed completed 🤔. The second request saw the repair guy show up but state that be was unable to service the equipment due to an "issue with the ticket" that wouldn't allow him to collect the deductible. Time wasted as he likely knew this before he came there.

I had an excellent experience. My A/C was blowing warm air and he quickly identified the problem. He took care of it and explained the issue. I’m happy to say, my A/C is working! Excellent service.