HVAC reviews in Brewer, Maine

overcharged for his/their service

In July 2018, we contracted with New England Heat Pumps to install a mini split system in our home. The system consisted of a 24,000 BTU outdoor unit with one 18,000 BTU unit in the cathedral ceiling main living space and one 9,000 BTU unit in the master bedroom. Gary Soucy knows his craft well. He and his assistant put in the system with no delays and no glitches. No shortcuts were taken and the entire installation reflects their high degree of professionalism, diligence, and superior attention to detail. Everything was installed to code and the system has operated with no problems. And Gary put in all the correct paperwork with the state for our rebate. We were so impressed with NEHP, that when it came time for us to consider a system for our camp this spring, we didn't even think of calling anyone else. Once again, Gary was prompt and professional in all aspects, from the the initial estimate visit through the completion of the job. At the camp, we now have a single 18,000 BTU system that heats and cools the entire building. No more sweltering summer nights hoping for a breeze! Insert a BIG smiley face here! NEHP has my highest recommendation for timeliness, professionalism, and value.

Gary installed a 2nd heat pump in my house in Searsport. We needed to adjust the installation a bit to clear wall for a future awning install and move the inside head unit to better location. He was very accommodating and kindly even made an extra trip to his supplier in Bangor. He's punctual, an excellent communicator, and the quality of his installation reflects what a true professional installer should be. You won't be disappointed if you hire him.

Definitely give 5 stars!!! Gary took me on when nobody else would. He is extremely kind, professional and truly cares about his customers. You don't find many people now days that truly cares about the job they are doing and what the customer is going through. My business and my clients all thank him! I am extremely grateful for his dedication to figuring out what the issue was.

Gary has been incredible. Great communication, timely, knowledgeable, and all around, just a good guy. Would highly recommend anyone looking for such services, to use this company.

Used the online booking which was very simple to use. Promptly received a message confirming the date and time. Gary was arrived early enough to be ontime and very pleasant and not overbearing he did a very detailed cleaning to out mitsubishi heatpump completed within a hour. He answered any questions i had and gave tips.I would absolutely recommend NE Heat pump over and over again.

Very happy with the service from New England Heat Pumps. The technicians were friendly, knowledgeable, and completed the installation quickly. Highly recommend their services.”

I have worked with quite a few contractors over the years and have to say that Gary with New England Heat Pumps is without question among the best. From beginning to end, he aims to please his customers. I’m am beyond happy with the work he performed. His responsive, professionalism, fair pricing and workmanship are all top-tier. Unlike many of his competitors, you can tell that he takes a great deal of pride in his craft. I would recommend him and his services to anyone looking to have a heat pump installed, and can assure anyone who chooses New England Heat Pumps, you will not be disappointed. Personally speaking, I’m one happy customer and am absolutely thrilled with the job he did for me.