Brian Bickford Plumbing & Heating LLC

I called here very recently as once again a week later our water has stopped working and we have 3 kids. A woman answers "hello?" so I had to ask if it was a plumbing business. She proceeds to tell me their backed up and starts yelling for Brian in the background! Then she tells me "oh he must not be here" and starts to explain to me why! Ma'am I don't care why I need water so I'm moving on to the next call!

This is the second time I have used Brian's services. I know I can always rely on Bickford's plumbing anytime I need a plumber. The very day I called Brian, he sent someone over as I told him there was water leaking on the floor in my closet from somewhere. I had a situation where I live in a condo and it was difficult to tell exactly which condo was leaking water into the closet of my condo as I have Condos beside me and above me and the leak was not visible as the pipes were inside the walls. He sent Ray over and Ray would not give up until he found exactly where the leak was coming from so he could fix it. This is one of the reasons, among many why I depend on Bickford's plumbing. They are determined to find the problem and fix it. The problem was even more challenging for Ray as the pipe that was leaking was behind a support beam and very difficult to get at, but Ray brainstormed and found a way to get at it to fix it. This business goes above and beyond. You cannot go wrong with these guys. They are professionals at their best.
Thank you Ray and Brian !

Don’t be fooled by their website. They state the following “We strive to provide our customers with the best service and professionalism out there. So, give us a call today to get the job done right the first time!” and it couldn’t be further from the truth. When a lady I assume his wife answered the phone with no greeting that you were calling Brian Bickford Heating I was confused and felt uncomfortable having to ask if this was such business. As I asked if they sold heat pump hot water heaters and installed she was quick to answer we do but but we are backed up. I said ok to the idea of maybe a July install as I know so many people are delayed and backed up. She then continued to tell me she could take my number and info but they will probably lose it. I at that point knew they could care less to provide professionalism or good service, let alone “best”. It’s unfortunate that they have so much business that they would decline future business to a client that wanted to spend an enormous amount of money. To those looking don’t bother calling they will not provide the service you are looking for.