All reviews for Barstow & Sons Heating and Cooling

Excellent customer service! Made sure everything worked as planned and explained the need for an additional part the HVAC system. Looking forward to his return to finalize the repair!

Jake and Ricky came by to replace our garbage disposal on Christmas Eve after it leaked all over our kitchen. They were professional, respectful, and saved the day for us! 10/10 recommend!

Overall, Barstow has been very easy to work with. Good communication, quick repairs, reasonably priced. I did not feel like they were trying upsell. I will use them again in the future.

Received service from Caleb within a couple of hours of my call. Caleb is an excellent professional and found and repaired the electrical malfunction of the heat pump system which had shorted out. Overall a very positive experience.

Jake L. was incredibly professional, knowledgeable and pleasant. We appreciate his work and the information he shared while installing my husband ice machine. Thank you Jake.

Barstow responds quickly when we need emergency service and provides thorough annual checkups and maintenance. The technicians are knowledgeable and professional. Cameron is friendly, efficient, and conscientious. He takes time to provide relevant information and advice on how to efficiently run your unit and to prolong the life of your equipment.

I have used Barstow & Sons for years and have always appreciated their low pressures business model. They have never tried to aggressively upsell any new products. They came out to check my hot water tank, and to reignite my pilot light. My experience has always been they exhaust all possibilities to repair my current equipment, and this visit was no different. It was an extra bonus experience, because I learned that Ricky, the apprentice, would be graduating from his apprenticeship a few days later on Fri, 10/24/25. I wish him much success throughout his career. Goooooo Ricky!!!

Cameron and the whole Barstow & Sons team were amazing! He quickly diagnosed our issue and was able to repair on the spot for a reasonable cost! We will definitely call on them again!

Darvin was excellent. He showed up on time.
He was courteous, very thorough, worked cleanly, and took the time to completely explain what wad in need of repair or replacement. We are very happy that he was our service provider today!

Cameron did a great Job getting my HVAC/Heat pump was back up and running during a bitter cold spell. He was super friendly and knowledge and made sure all of my questions were answered. Luckily, I had a relatively easy fix - Cameron also gave me simple recommendations to ensure the efficiency and longevity of my system.

Jake and Rick were very knowledgeable, kind, courteous, and professional. They were able to diagnose and fix my issue quickly. Plus they were informative about how to fix my issue in the future. At no point were they trying to upsell me on anything. I would definitely use this company again.

My husband and I are extremely happy that we went with Barstow for our heat pump. Not only was the installation seamless, but the yearly maintenance visits have been prompt, efficient, and reliable. All staff are personable, knowledgeable, and generous with their time. We’ve been with other vendors in the past and have never been satisfied with their services. Barstow makes the extra effort to ensure quality—price, product, and professionalism.

Caleb L. Arrived a few minutes early to scheduled appointment and greeted me professionally. He immediately set to work, both inside and outside, taking great care to not track mud inside which I appreciate. He explained a few issues and consulted on his phone a couple times ultimately resolving the challenges.
His work was clean and professional work and his Barstow & Sons truck was immaculate for so much recent snow and mud out
there. I assume they wash their trucks routinely because it's hard to keep your work vehicles clean and mud free these days. :-).
Recommend him as your next tech.

Carl and team replaced the mixing valve and related piping around the hot water tank. Carl drove out to Annapolis to get the part on the holiday. They laid down towels to protect the carpeting from water and muddy foot prints. They worked quickly and courteously, and restored the hot water for the family! Thank you!

Barstow & Sons did a quote to replace our HVAC. Reggie was on time, polite and professional. He did a thorough job assessing our needs. Also he clearly communicated the situation and our options. I felt he offered a fair and reasonable price for the system replacement. Thank you

Ethan was great! He was extremely knowledgeable, quickly diagnosed the issue with our heat pump, and clearly explained all of his troubleshooting steps. Once our repair parts arrived, Ethan returned and expertly fixed our HVAC system. Overall, he was incredibly professional, very thorough, and extremely friendly. Thank you, again, Ethan!

Same day service by a very competent and professional HVAC Tech (Nicholas). Customer service responded immediately to my request and were helpful and responsive throughout. Overall a great experience.

Our kitchen drain and cold water line were blocked by the recent cold weather. We called Barstow and over a several day period DeSean, Carl Lebo and Jake Lebo were involved in resolving our problem. All were completely courteous and professional. They kept us apprised of their progress and discussed options for resolution. We were so impressed with the quality of the service that we purchased a maintenance plan from Barstow.

My wife's and my experiences were exemplary with Tony. He was friendly, professional, prompt, thorough and knowledgeable. He treated us with respect and courtesy. And he liked our dog. He readily answered all questions with understandable information for our rookie adventure in dealing with one of life's many challenges.

The company is top notch. From setting up appointment to installing a new faucet in bathroom. Very clean work. Jacob was very knowledgeable. And I have 2 more estimates for later projects. I highly recommend them.

Tony has set the bar quite high. His attention to detail, overall knowledge of systems and their operations is second to none. He made the complexity of the jobs understandable to us layman, putting our minds at ease. And my I add , his level of professionalism and eagerness to over achieve any expectations you might of had, a rare find in today's climate. Tony A+++ and the staff at Barstow & Son's have really impressed us here at the Harris household. Thank you for all that you have done to keep us comfortable in our home.