Contractor reviews in Baltimore, Maryland

Its a nice location, helping and friendly employees

Excellent

Love homedepot

Helpless customers service, you can't find specially in afternoons time,

Great selection

Very bad customer service at the kitchen design area had an appointment scheduled since last week and the lady called out, the other people they have working in the kitchen design quote “ don’t know how to work the system” now I’ll have to wait another month just for my countertops I ordered back in October

I have purchased carpeting 2 times through this store, and both times the entire process was a disaster.

The first time, everything was paid for in full, and I was told the installer would contact me to schedule the install. After 2 weeks, I had to call the store and was told they were waiting for the carpet to be sent to the installer from the warehouse because it was "special order" (lies, it's the carpet that is on the roll in the store). I waited a few more days and called again and was told to call the installer, who then told me that they had received the carpet from the warehouse the previous week and the store had told them NOT to install it, but to send it back to them. I spent hours on the phone with the store, being put on hold, transferred between departments, and hung up on repeatedly, before I finally had the issue resolved (nearly a month after payment.)

This time was no better. I had the measure done and was told i would receive a call within 24 hours with a price for the carpet and install. After 4 days, I hadn't heard anything and had to call them to get the quote. I got everything straightened out with that and told the measure company that I would have to go into the store later that day to pay for the install, as I was paying in cash. I left work and went to the store but nobody seemed to know how to take the payment. At one point, I had 4 different employees all standing around me trying to figure it out. After about 20 minutes, they decided they needed to call the measure company to have them resend the quote which would take at least another 30 minutes. At this point, I told them I needed to be somewhere in 10 minutes and couldn't wait any longer, but I would come back in the following day to make the payment after they got everything straightened out, but I really needed the install done as soon as possible, so could they please make a note in the account saying that.

Later that night I received a voicemail from a very friendly employee named Kristen that said she was sorry for the trouble and would make a note to credit my account $47 to cover the remaining install charges, and that I could just go to the service desk to make the payment. When I went to the service desk the next day, the employee didn't know how to pull up my quote again. When he was finally able to, there was no $47 credit for the install. I had to explain it to him several different times and play the voicemail for him to understand what needed to be done. When that was finally taken care of, I went to make the payment and realized i was charged sales tax again (sales tax was already included in the quote of $752.35 from the measure company, and now Home Depot had taxed 6% of the total price of $752.35). I tried explaining this to him, but he didnt understand what I was saying. I ended up just paying the double tax because I had already been standing there for almost an hour and was beyond frustrated. I was told that since the account was paid in full, I would receive a call from the installer to schedule the appointment.

As of this morning, I hadn't heard anything, so I called the store to try and schedule it myself. I spoke to someone named Brandy and was told that my carpet was special order (again, even though once again, its the carpet on the roll in the store) and that its not expected to arrive for another 2 weeks and they cant schedule anything until then. Nobody had ever mentioned anything previously about this carpet being special ordered, even when I specifically told them that I needed it installed as soon as possible. I asked her if I could at least schedule the install for a date after it comes in to ensure that they don't book up and I was told no they can't do that.

I have never been so frustrated dealing with a company before. Aside from a small credit, they don't seem to be willing to do anything to resolve an issue a customer is having. This will be the absolute last time that I ever deal with the store in Dundalk, and honestly, I'm not even sure I will want to go back to a Home Depot at all again.

Recently I purchased a Security Storm door, the associate was so patient & helpful. I wished that could have remembered his name. I know that this purchase would not been successful without his knowledge concerning this door. These doors are standard size & he also talked with my contractor to make sure this was a smooth purchase. I really appreciate good customer service.

Called at very late and still answered. Very professional answered all my questions great communication told me the problem fair price and had it done the same day will be using power and flow contracting again

If you need a good fair electrician that Guarantees their work these are the guys for you very polite and I can't get over the prices he even put in a light switch in at no extra cost even gave me a new light switch for free I would definitely recommend them thank you for your work

My experiences was extremely positive. The electrician was extremely professional, efficient, and expedient in service. This is my second time using Power and Flow; and I wouldn’t hesitate to call them again.

Very very Reasonable most definitely reliable and friendly service, if you want someone who will take the time to make sure your service is done Correctly this is the right choice… 5 stars ⭐️

Mr. Williams of Power and Flow provided excellent service and advice in the replacement of my smoke and carbon monoxide detectors. His professionalism was outstanding and commitment to quality work was great.

Responds very quickly and is very knowledgeable. 10/10 would def recommend

Fantastic work and response for two faucets needed to be replaced.very knowledgeable about his cratf.Mr.Williams does great work.thank 👍

Power And Flow Contracting will not disappoint. Harvey is very knowledgeable and reliable . My problem was solved and completed within a timely manner. Power And Flow Contracting saved the day ….10/10 I highly recommend.

Harvey is a very exceptional person,,,he was very professional and productive. He also is very knowledgeable about his craft,,,I'll definitely be patronizing him again. I'm very satisfied with the finished product and he was the perfect gentleman,,,thanks again Harvey!!!

I've had a number of jobs completed by Power and Flow Contracting from electrical to HVAC. Harvey is very professional, knowledgeable, and provides efficient/reliable service. I highly recommend.

Excellent customer service experience on a chandelier fan replacement. Harvey quickly scheduled an appointment and was flexible with my schedule to accommodate a late start time. The new fixture looks amazing, thank you!

I have call on home since I first brought my house in 2021 and he never disappoint his service is quick and fast and he explains what the issue and and how he fixed it step by step. Prices are responsible and he will work with you ..... my go hands down

Harvey is a professional who is very responsive to your electrical and plumbing needs. He schedules your service quickly and explains clearly what needs to be done. This is our second time using his services and will definitely call him for future jobs.