At Your Service Heating and Cooling LLC

Editing to adjust. While the installation process was amazing and I loved my team, I have now had the chance to deal with appointment scheduling and cancelations and that was not great. You cannot speak to a human. An AI answers the line and no matter how you word it, it will not connect you to a human. It also doesnt process cancelation requests. So i had to put a message in for a representative to cancel my appointment, it didnt and tech is still en route. I tried calling the office and expressing the urgency that I need to speak to a person in order to make sure the appointment gets canceled but of course its AI so it did what it was programmed to do and took a message. Very inconvenient to have absolutely no way to actually speak to someone. With the level of service I received on installation, I expected that to continue with the maintenance and future dealings but you cant really do that when dealing with an AI designed to keep your call from getting to a human. So beware of this. Its not right to pay to tens of thousands of dollars on a unit and then have no way to talk to someone when an issue arises.

I cannot speak highly enough about this entire team. From the moment the owner, Ryan, and his sales guy Steve stepped foot on my property they were informative and helpful! Steve was incredibly personable and went out of his way to be kind, even going as far as yo make sure my dog (whos name he remembered as well!) was okay when there was a lot of noise. When the tech, Chris, showed up he was equally as amazing and incredibly polite. He was thorough and made sure i knew how to use my new system. He was diligent and made sure to cover his boots when in the house. He worked incredibly fast as well! As I said, I cant say enough good things about them. Check them out! I promise you will not be disappointed

Jason went through or whole system and checked out all my concerns. He was very professional and honest and we were so happy with the service. Thank you so much

Ryan and Jason did a great job!!! They were very efficient and explained to us everything we needed to know. Highly recommend!