Millennium Plumbing

Let me preface this by saying, the PLUMBER did an amazing job. Speedy, fairly priced and even punctual. Had two sump pumps installed in my business.

Called about a genuine concern with a sump pump running hot and making a nasty smell in my business...and was spoken to like a nuisance... very rudely by the emergency operator. So rudely that in a 3 minute converstation I had to use the phrase ,"Can you please stop talking to me like I'm a nuisance." To which he replied, "Whatever, man...."

I own a business and understand the difference between good and bad customer service over the phone and I had a genuine concern about a sump pump and the guy talk to me like I was a 3 year old. I don't care how good of a plumber they happen to have it is not worth the disrespect I received on the phone just calling about an issue I had.

NOW upon reading this, imagine how ignorantly you have to be talked to to have a PERFECTLY good plumbing job become a bad experience...

WARNING: Millennium Plumbing called me and told me they wouldn't come out to fix the leaking laundry pump they installed unless I deleted this review. This calls into question the integrity of their Google rating, as I doubt this is the first time they did this, and likely they should be rated much lower. Since I obviously never deleted this review, they never came out to fix the shoddy work they did - I had to hire another plumber for that.

In addition, they just closed their office in Federal Hill, and I think they don't even have an office at all now (maybe they are operating out of somebody's house?). Likely they are experiencing financial difficulties, which might explain why they charged me more than double for my laundry pump ($950 vs a quote I got later from another plumber for $450).

Also, they are not MHIC licensed, which means that you can't make a claim against the MHIC insurance fund for shoddy work or fraud, but instead have to sue them directly. I wish I had thought to check this prior to hiring them.

As is fall of this wasn't bad enough, their leaking water pump caused a mold issue with some drywall in my house, which cost $500 to fix. So in the end I paid $1,450 and should have paid $450. This does not count the untold hours of aggravation dealing with these clowns.

If you are reading this review prior to hiring them, I strongly suggest you instead hire an MHIC licensed plumber (go the the MHIC website to check) who has an actual physical office and stands behind their work.

new to Baltimore and had a late afternoon plumbing problem. Called Millennium to send someone out. Ron showed up at the discussed hour, professional, knowledgeable on what needed to be done. He checked the rest of the house and offered suggestions on what needed to be done to the "heart" of my house. He did the job in record time and was neat about cleaning up. I would use them again in a HeartBeat. Thanks Ron,
"Dallas"