Appliance Repair reviews in Bowie, Maryland

The last technician was great. Fixed issue. He was the 3rd technician.

DO NOT HAVE THEM REPAIR. I scheduled an appointment to fix my washer. Tech showed up and told me the control panel is bad (which I knew but hoped they had part in stock) and that Sears don't have the part. Tech text before asking for pictures of model number so he can see if they have the part. So they knew they didn't have the part at all and told me to call another place to see if they have the part. Part number he provided doesn't exist and would explain why Sears doesn't have the part. Asked if he could take the control panel off for me since he was there and he refused and said he had other calls. How can you get the correct part number without taking the panel off? I took it off myself and found the correct part number and ordered it. I'm not sure what "diagnostic" he did but it was a waste of time and money. Diagnostic fee is non refundable. Go somewhere for repair.

The team came out pretty quickly, and the lead was very knowledgeable of the appliance and the process.

My appointment was between 8am & 5pm. I was notified after 12:30pm that the technician would arrive 1:10-1:35 pm. The technician arrived after 2:30pm. The issue was with the ice crusher on my Samsung refrigerator not working. We were told that the ice maker was jammed and that caused the malfunction. We were told if it happened again to clean out the ice maker. I feel this was inappropriate since I have the service agreement.

After sending brand model number and complete description of the problem I was told that if they didn't have the parts needed they would order and set up appointment. Technician got here looked at the oven and said they don't make the part needed to repair. Should have said that before sending tech. The only thing they did was charge 129$ for not fixing anything because they didn't have the part needed. Waste of time and money.

The window to wait is too long. Or was from 7am-6pm. There was NO contact number provided to speak with a person. When I finally found a number online and called, the lady was very impatient with me. She said to keep checking my texts for arrival time. The arrival time kept
Changing I had to waste an entire day of waiting for them to arrive. When he arrived, he checked out the refrigerator in the front and said there was nothing wrong. We had to tell him to pull it out and check in the back. And when he did, he found a cracked hose attached to ice maker causing
The leak and he replaced it. He was the expert and
Should have know to check this. The worse thing was the wait!!!

The technician never arrived. I'm losing all of my food because of the malfunctioning freezer. What inquate service provided by Sears.

As a subject matter expert, he explained what was wrong, answered all my questions, and guided me toward the appropriate solution. He also gave me insight regarding maintenance that will help in the future. He was very cordial and amicable. I am well pleased with the service I received today. A+ work.

I really appreciate Baqir really digging in to fix my microwave after 4 other techs couldn’t resolve!

Baqir did a great job and I really appreciate him working hard to fix the issue!

Thank you again Baqir

Tech actually suggested to me to just leave the blower set to the on position since it won’t work in Auto. He had no clue on how to diagnose the issue. Told me it was the thermostat so I produced two additional new thermostats and it still did not work. Left saying he had to get someone else assigned. This was after waiting 9 days for someone to come.

Did nothing and tell our home warranty that the appliances are not natural wear and tear even though I told him that we used the same warranty company and previous technician was appointed by our warranty company

Took 4 visits (same technician 3 times even after I asked for a new opinion!) finally on visit 4 they sent one that knew what the issue was, that was a lot of wasted time. Call system is so frustrating!!

The scheduling app photo uploaded wasn't functioning at first. Then when it worked, the tech didn't review it and wasn't prepared for the problem. Had to reschedule. Also had to insist that he actually come inside and inspect the entire A/C system and not half diagnose from the outside. Finally, the system issue was addressed.

Excellent service. The wrong part was sent for the repair but the technician had the right parts in his truck and was able to fix the dryer. Bravo!!! Kudos to the technician and his knowledge of the problem.

I’m sorry to report that the continuous problems with my dryer have not been resolved. T
I have had 5 technicians visit within the last 3 weeks. The same problem occurs they fix it the same way and the dryer stops working two days later. Time to replace the 30 year old dryer? I think so but so far the warranty company insists that the technician has to say that it can’t be repaired but the technician says that he doesn’t have the authority to do that. Meanwhile I end up not having a dryer every other day. I’m getting the runaround from the company because they don’t want to pay me or replace my dryer.

Be careful with this group. Coverage only works if the problem is simple

Technician called ahead, arrived on time and efficiently completed the repair to our gas oven.

Fast and easy. The technician was friendly. I signed up for the appliance warranty protection to get a discount on the repairs. The warranty is $60/month. I always wonder if these types of plans are worth it. The plan includes protection for 8 appliances and a yearly free maintenance for 5 appliances. I’ll see if it’s worth it.

Tech was very communicative, prompt, was able to fix my issue very quickly. I am very pleased.

This was the second tech from Sears, and the fifth tech sent out to address this problem. II told him what had been done and replaced, he said he was going to order the same parts and replace them as was done twice on previous visits. I told him this was unacceptable. These technicians refuse to certify appliances as unrepairable. I believe this is done so that their company can get paid for multiple visit’s addressing problems they know can’t be resolved. Additionally Sears makes it very difficult or impossible to reach a human customer service representative which I believe is an attempt to remain unaccountable to customers.

Sears sent me a text saying the technician was gonna be here between 8 AM to 12 PM. Then they sent a link saying the technician will arrive at 8:22 AM. At 12:30 PM I tried to call to find out what’s going on with the Technician. I received no tax update, nor a change in the arrival time. There was no customer service line in the app, and the number I found online was a bot and not able to connect to a live person. I had to do an extensive Google search And finally found a number where a live person answered. The technician arrived at 1:45 PM he was able to replace my icemaker, however, when he finished, he left 10 items on the counter and said my Freezer is full. I told him all these items were in the freezer before he did the service. Then he proceeded to tell me make sure I put it up before the things will melt. So I will not be recommending Sears service to anyone.

Sears Home Services originally scheduled me for 7/16/25, with a 8 am - 5-pm window for service. At 4:26 pm, they canceled my service & rescheduled for 7/17/25, with the same window. There was no option to select a shorter service period.

My technician, Nasser, was knowledgeable, quickly found the problem & advised me on next steps.

However, I will not use Sears Home Services again due to the inconvenience of scheduling an appointment.

Technician was very knowledgeable and gave me guidance on how to resolve most minor issues that may arise.