Appliance Repair reviews in Clinton, Maryland

The technician is rude and incompetent. I was that I could give him what he really deserves and that's zero stars. This is his second time trying to repair my dishwasher. And in his words, he don't see anything wrong, and yet I have having this issue for over a year now. My Bosh dishwasher leaves water on the dishes which on terms leaves a mildew smell.

Service was unsatisfactory. The technician scammed Me out of $200 when I have a home warranty. Plus never provided me with a receipt. Basically pocketed the money for himself. Plus the work wasn't entirely completed. Will be contacted the corporate office soon.

He was very knowledgeable, shared many tips to keep the dishwasher in good condition.

The heat turned back off right after the technician left so he didn't identify and fix the problem.

I have dealt with 4 Sears technicians, and 3 of them are not professionals at all, they are so negative and unwilling to listen and understand, twisting all the words and malinterpreting anything that it says to them. Also they have you sign electronically nonsense policy amd the worse is that they save your signature into their phones. The last technician made a false report, stating that he left the appliance working when it was making only noise and not performing to the standards of the appliance.

The gentleman showed up timely. Was very polite and professional. Only asked where the thermostat and the unit was placed and completed the service within an 1/2 hour. Told me what he completed and the service was done.

Mohammed did not work on our machine. He said it doesn’t work, and the other technician needed to put in the paperwork. Sears isn’t taking care of this issue. It’s been too months, and they’re giving us the run around. We have called so many times. For weeks after the 1st technician couldn’t fix the refrigerator the online reps said they were having problems with their system and we’d have to call back. The technician before Mohammed came early a wk ago, and said he no one was home although me and my husband were both home and his pickup truck was sitting in the front yard. He didn’t even try to knock on the door or call my husband. That same technician didn’t put the compressor in after the first person ordered it, and then had to come back another time. I told him it wasn’t working with the new compressor; that’s when he told me that he had not put it in the last time. Sears seams to be trying to avoid replacing our refrigerator.

The technician was great . Provided all information needed.

I am totally pleased with the whole process of getting my Sears Service.
Elio, my technician, was on time, courteous, and very professional. I would highly recommend this company to anyone who needs a home warranty service..
Sincerely,
Robert G

Ransford did an amazing job replacing my refrigerator ice maker. Although he could have went home and rescheduled my appointment, he didn’t. He stayed until the job was complete. I truly appreciate his wonderful customer service!

1. Tech has not arrived. Just as several others. I have been waiting more than a month. You schedule and they always cancel. Please have a responsible manager call me to resolve this issue.

Could not replicate problem but he promised to return promptly if problem persists.

Walton was very customer service focused. He described what what the solution was. Additionally, Walton explained the benefits of having a Home Warranty plan and the associated savings. Overall, a good experience. Thanks Walton.

My window of arrival time was from 7am to 11am.The technician arrived at my home at 515 pm. There was no kind of communication of being late after 11am. There should be some kind of compensation for a clients entire day wasted with no communication. At least service fee waved.

The technician came and work on my air condition. I am very happy for the services he provided.
He explained to me the problems and the procedures. I will call Sears Home Services again in the future.

I requested my annual spring maintenance check on my air conditioning unit. The appliance repair technician arrived in the morning with a kind greeting. He looked at my unit and explained the repair needed. Once done, he put everything back in its place. I felt confident in the technicians knowledge and assessment.
@ Useful 0

Excellent experience from the time of the service request, quick part arrival and adjusting the time of arrival to fit my schedule. Very happy with the entire process including the technicians professionalism. Great Job Sears!!

Brian was great. Outstanding technician that applies common sense and complex diagnostic solutions with ease. Very professional.

The technician was very calm took his time to troubleshoot my freezer and through his knowledge and competence he repaired my appliance.I am very satisfied with his customer service provided.

The tech never showed or called ans said he was not coming out. I had a appointment from 7-6pm this was not fair to me and he stated that he completed the order. Never showed

Today was the 4th time that I’ve had Sears come out to fix the heat in my house. I am in MD and the temperatures I’ve experienced during this process has been between 10 degrees and lately 40 degrees. Every time they come out they do something minor and say it’s fixed. Then I have to wait another 5 days for them to come back out for the same heating issue.
My unit needs to be replaced and the technicians, for whatever reason, refuse to make that report and instead do patchwork. I am in the house with my 11 year old and we had to use electric heaters, which we don’t keep on over night do to safety concerns.

Zero stars

From a Sears Warranty Member