Janitorial reviews in Elkridge, Maryland

We've been using Vanguard for about a year now and it's been great. We've actually had to switch companies a few times now and are definitely happier now. Our account person, Maria, meets with us every month to check in, our actual cleaner, Jesus, has been great and is very communicative and open to suggestions, and their rate is very competitive with other full-service companies. All in all we are very pleased with their service.

Vanguard has been providing cleaning services for our offices and breakrooms for years. We are consistently pleased with the work done by Silvia and her team!

Elmer and Norma are fantastic. We have really enjoyed their service over the past 10 years. 10/10 recommend!

Monica, Enma and the Vanguard team have been fantastic! They are super friendly, responsive and have our space looking amazing. Would absolutely recommend!

We use Vanguard at our dealership for daily cleaning and recently for a carpet cleaning. Their staff is AMAZING. We would highly recommend just based on the service alone, but the price is right as well!

We recently had Vanguard Cleaning come in for a special deep cleaning of the carpets and tile floors in our office.
The place was sparkling when we got in on Monday morning! The tile floors had been stripped and waxed and looked brand new! The price was reasonable too!
I highly recommend Vanguard Cleaning for all of your cleaning needs.

I had contacted Vanguard when the building was in its worst condition, and within 6 months they were able to turn it around to the point where the tenants and patients felt good about being in the building. The manager Troy was also very organized, professional, and helped make sure everything was running smoothly. I would recommend Vanguard to anyone that wants peace of mind.

Our company originally hired Vanguard to do evening cleaning a few days a week. We are a clinic that needs to be kept as clean as possible. After a few months, we decided to replace our daytime porter with Vanguard.
Mayra's crew was already familiar with our building. Once we showed her what our daytime needs were, she brought in Andrea to be our daytime porter. Andrea continues to do a great job. Our staff members constantly tell me how happy they are to have her.
Vanguard management consistently checks in on us to make sure that we are receiving the quality of work we require and if there are any other services that we may need.
I can't say enough great things about how Andrea, Mayra and the Vanguard Company take care of our needs.

Such a great professional company and reasonably priced. Very responsive to emails and our office cleanings are extremely thorough. The cleaners are professional, respectful and polite. Highly recommend Vanguard for your cleaning needs. Thank you!

I have worked with Henry and his crew for a couple of years now and I have nothing but great things to say about them! They do a great job and are extremely responsive if we have something pop up.

Vanguard has been a wonderful partner for our facility in White Marsh, MD. Alfredo is attentive and personable. The entire team enjoys interacting with him. Thank you, Vanguard!

Vanguard is a good option if you want to grow your business. As a franchisee, I have a good experience. Everyone is very friendly and they try to help you in the best way possible. My closest point of contact is Monica Rodriguez. She is excellent. Above all, she is very patient. She is good at what she does. She helps you find solutions and make good deals with clients. 👍👍👍👏👏👏

We have been using Vanguard for over a year now and they are very professional and communicative on issues that may arise. We appreciate their business and helpfulness.

We have been using Vanguard's services to clean our office building for almost 2 years now. Marlenis has been wonderful to work with and always does a great job!

We recently changed our cleaning service provider and it was the best choice! Vanguard is responsive, assists in troubleshooting future concerns, and is attentive to our needs. We’re so happy that we made the switch!

I wanted to let you know how pleased we are with Jose. He’s fabulous, hardworking, and courteous. He’s truly an asset to your company. Our office looks wonderful all the time. We’re so glad we selected Vanguard.

Monica from Vanguard & Mirna from LY Cleaning Services, Inc. have been wonderful to work with. Both are attentive and respond quickly to requests. Monica mapped out a color coded plan to maximize time which is so helpful. Mirna's team is doing a wonderful job for us and our members can see the difference!

Vanguard Cleaning has been cleaning our church building for over 7 years now. Celia has been our cleaner for quite a few of those years and has been fantastic. She is a great communicator and listens to what our needs are. We love having her and have been very pleased with Vanguard overall.

We are very pleased with the service that we are receiving from Glenda and Vanguard Cleaning Systems. They are professional and do a great job.

Our office has glass walls and doors. Tom and his team did a terrific job cleaning everything. Hard to believe how much brighter the office is now! Here's hoping nobody walks into the wall! Thanks!

It’s deeply disappointing to see Vanguard Cleaning Systems with nearly a five-star rating, when in reality, the credit for that satisfaction should go to the hard-working independent business owners franchisees who clean those buildings, not Vanguard itself. I speak from direct experience as a former franchise owner.

Vanguard does not provide equipment, eco-friendly cleaning products, or even basic supplies. Everything is purchased by the franchise owner, out of pocket. Vanguard is simply a name a middleman that takes a large cut of the money paid by businesses for cleaning services, while the real labor and responsibility fall on the franchisees.

Many customers don’t realize that the person cleaning their office is not a Vanguard employee, but a small business owner with their own tax ID, insurance, and staff. Vanguard collects payments from the client, takes a large percentage, then pays the remainder to the franchisee who still has to cover wages, insurance (including worker’s comp), taxes, and supplies.

To be clear, when I lost one of my contracts, it wasn’t entirely Vanguard’s fault the client ultimately made that decision. But that’s exactly the point: it doesn’t matter how much you invest or how hard you work. Once you pay for that contract, your money is gone. If anything happens whether it’s Vanguard, the client, or circumstances beyond your control you are left with nothing. There’s no refund, no protection, no backup. You carry the financial loss entirely.

The truth is, the contracts never actually belong to the franchisee. You can pay thousands sometimes tens of thousands but the contract remains in Vanguard’s name. And if it gets taken away, there’s no compensation. I personally invested a lot of money, and when I spoke up, asked questions, and pushed for clarification, I was slowly pushed aside. It’s a system that favors silence and compliance not growth and transparency.

If I’m taking the time to write this, it’s not because I’m bitter or hurt thankfully, I have a profession and other ways to move forward. I’m writing this because small business owners deserve better. If you’re a customer and you’re truly happy with your cleaning services, take a moment to get to know the person or company that actually shows up every day. Talk to the people who are dedicating hours of hard work to keep your space clean. If you’re happy with their work, help them not just the corporate organization collecting the check.

Stop helping billion-dollar companies grow even richer while the small businesses doing the real work stay invisible. Your praise, your recommendation, and your support should go to the ones who earn it not just the logo on the invoice. Too many franchisees do amazing work and get absolutely no credit. Their company name is forgotten, their effort overlooked because all anyone remembers is “Vanguard.”

That’s why I’m giving this one star. Not because I didn’t work hard. But because the system is broken, and it’s time people knew what really goes on behind that five-star rating.