Reviews of local pros in Forest Hill, Maryland

I've used Krause twice and couldn't be happier with their service. The technician was polite, professional, explained everything he was doing and why, and most importantly, they are HONEST. I will definitely continue to use them.

This place never disappoint s. Always able to address the biggest issues! I use them for my home and now my mother's place. They addressed my mom's issue with top professionalism and helped me find a difficult part for mini split system!
Sandra, is awesome and thorough... Great company! And customer service!

Called Krause HVAC on a Saturday evening and spoke with Dan regarding an AC issue. Krause has serviced our HVAC system in the past and Dan was AWESOME! Rather than going straight to an emergency service call, he walked us through a check list with our system to help us resolve the issue over the phone. These guys are all about great customer service and not just about making money - we will continue to use Krause HVAC and we highly recommend them to others. Real pros!

Had an emergency no heat call placed about 9am Saturday morning. The call was answered right away by one of the owners. Mr Krause gave me the option of sending a technician out for an emergency service call or to help walk me through figuring out why the furnace wouldn't light prior to sending a technician. He literally walked me through everything as if he was sitting right there. Now I understand working on your own furnace like that isn't for most but the fact that he took the time to get our heat back up & running then & there, without profit is rare in today's world. Customer service is certainly not lost at Kruase!

John and Dan came by to assess our unit. They were very friendly and helpful. They helped us choose a unit based on what we need and not based on them making a profit by selling us a bunch of things we dont need.

Have had a service contract for my HVAC/furnace for 16 years after purchasing it from Krause, along with two water heaters, gas fireplace, install, and other assorted work over the years. Had my annual inspection three weeks ago, Saturday went to turn on the furnace after a cold snap and fan would not come on. Monday morning I called for service as a priority. Customer, was told Told him it would be Friday for a regular appointment or they could come out today during business hours as an emergency service for $375 an hour. No more business for Krause and canceling my annual contract. times have changed.

We had no heat and called for service—Dan arrived, quickly diagnosed the issue, and had everything working again fast. He was professional, knowledgeable, and explained the repair clearly. Great pricing and great service. Highly recommend. Will be calling them in the future for all our HVAC needs.

I am so grateful we went with Krause for our HVAC work! Everyone we worked with was kind, knowledgeable, and truly proficient.
Dan handled our estimate and did an excellent job walking us through all the options for our brand-new indoor and outdoor units. He laid out every choice available and then explained what he thought would work best for our home. His guidance was incredibly helpful.
Kenny completed our installation, and he was fantastic—kind, trustworthy, and extremely skilled. He kept us updated throughout the entire process and finished everything in a timely manner. He was careful to protect our home, laying down cloths in his work areas to avoid any damage. Sam, who assisted him, was also very kind and communicative.
All in all, Krause was amazing, and we couldn’t be more grateful that we chose them. We’ll absolutely be calling them again for any future home needs!

Excellent work on installing my new 2nd floor HVAC unit. Even came out to trouble shoot an issue with my thermostat for my 1st floor unit this last big snow. Highly recommend

Professional, the price was right, couldn't of ask for a better experience.

Quick to respond, diagnosed the problem immediately upon arrival, took time to address my questions and all with a very reasonable price. What else could you ask for?

Awesome service, great people . Had a short in the wiring. Fixed it right up and got the unit pumping out that ice cold air .

I'll be calling them this winter for more great service .

Bob is the best! Great service, honesty and never tries to sell you something you don’t need. Highly recommended!!

Bob has helped me on several occasions. Honest and priced right. Very responsive. Highly recommend his services

We have been using Elite for many years. Always reliable, honest, and quick to respond. Highly recommend.

Great, honest, and prompt service and follow up. Would highly recommend.

Bob recently replaced our condensing unit and did a fantastic job with very reasonable pricing and great communication.

Bob's honesty and integrity comes across during the service call. I highly recommend him.

Woke up at 5:00 AM and the house was 58 degrees. Called Bob at 6:00 AM. He was at my house by 8:15. Ran to a parts store and was back and my heat was fixed by 10:00. What more could you ask for. He is reliable, honest and very reasonable. I won’t ever use anyone else!!!

Our home has two zones each serviced by a separate furnace and AC. The main zone system began to show faults after 19 years on line. I got Elite as a reference from a satisfied friend. They were very reliable, always on time and their workmanship was very neat and professional. When the small zone system showed signs of failure I contacted Elite and they were very quick to survey the requirements and make a proposal. The new system was installed in less than a week later and is running flawlessly. I would not hesitate to recommend Elite to anyone looking for high quality work using only well known name brand equipment.

Elite HVAC always been there for me when l needed a new AC system and service. When someone asks me if l know a trusted HVAC contractor, Bob is my number 1 recommendation.