Blue Dot Services

Scammed us. Took payment, installed wrong equipment then never followed up with rest of work order. You call, no one calls you back. There’s no email or contact for the GM or anyone in leadership. Avoid at all costs because they’re overpriced to boot.

We scheduled a service for a day between 12-4. I received a text that morning stating that they "looked forward to seeing me". I called at 3:55 to check on status, and three more times up until 8:23 p.m. No one came or ever called back. When I called the following morning, I was simply told someone could come in the afternoon or the next morning. There was no guarantee that it wouldn't happen again.

When you rearrange your schedule for service calls, courteous service, or at least updates, are expected.

We had Blue Dot come out for an annual AC check. The AC was working the day before the technician came. Almost immediately he started talking about buying a new AC unit because of age. The technician also said a new capacitor could solve the problem. He installed the capacitor and said it didn't solve the issue. He continued with the high pressure sales tactics to get us to buy a new ac unit. We told him that we have to think about such a big purchase and how we would fund it. He seemed irritated and closed up the unit.
I eventually hired another company to look at the ac system. He showed me how the capacitor was wired in backwards. As soon as he fixed the wiring issue, the system worked flawlessly. He only charged us for the cleaning of dirty coils. How can I ever trust Blue Dot again? Mind you they installed a new furnace in January. How do we know that wasn't a simple and cheap fix as well. I was warned and didn't listen.

Update...I was sent an email asking me to contact their QC department. I did so several times. They never called me back. The only thing they cared about was the collection of a balance from a service membership. It's a shame since we have used them several times in the past and this is how they treat loyal customers.