Landscaping reviews in Hanover, Maryland

Trust

Great Customer Service & the pricing is perfect! Thank you

Bad costumer service, I called 4 days a go so they can come and give me the price, but no one called or came.

1st Update: Updating to address the unkind response from the business. I've worked directly with Kristen after no one answered the business line or returned my voicemails for over a year, and here is the proof of our conversation via text along with pictures of the areas that were not being cut.

2nd Update: It appears the owner may have reported my photo to have it removed.

Original review:
Let me start by saying we started working with Holmes in 2020 and were incredibly pleased with the quality of work (extremely basic mowing and weed eating). The team that came out was literally perfect, but we weren't able to pay our bill for over a year because no one would get back to us. We called, emailed both addresses we had and even sent a letter. No response until they started showing up again in 2021. We were finally able to pay our bill, but noticed they weren't cutting the entire yard like they had the year before. We called the office and let them know about the issue and even talked to the foreman, Robert about our concern and was just told they don't do that unless you pay more. Fast forward to now where they just stopped coming and responding to my messages after I asked them to mow a specific area that's completely flat and a normal part of the yard.

If they could go back to the harder working team who came out last year, I would gladly stay a customer and recommend to everyone, but you're better off working with another company.

I have been dealing with Holmes lawncare for about 6 years now. I have been very pleased with all of there services. Their employees do an excellent job on all services that I have requested. The customer service has been excellent also!!

It was a pleasure working with Holmes Lawn Care. They really listened to my needs and requests and gave quotes, suggestions and solutions right away. Big shout out to Luis. His easy maner and contagious smile sold me.
Thanks for a job well done.

Excellent reputation and professionalism, Local company which has amazing amounts of happy customers. Highly recommend.

Keep us the great service and work

David M

They always do a great job on our projects and I recommend them to everyone. Before and after photos of my recent job.

The team is either understaffed or choose who to respond to, when we first started with them they didn't answer us for about 5 months. After a year or so of using them, their team did not do a great job at keeping the grass in areas where grass should grow. In addition, the last cut that we received from them, their team had ruined a part of our fence. I reached out to Kristen as she seems to be the point of contact, and told her what happened along with canceling service. The service was cancelled, but have not received an apology, a bill reduction, or any acknowledgement of the damage (they were the only people working on our lawn), I provided pictures and all. But she did respond by sending a payment request twice. I have attached a couple of photos and as you can see, we have a puppy, which is not safe that the fence was broken (you can see they just stuffed it back into the fence post) and no one notified us-we were home the day this happened.