Water Damage Restoration reviews in Hanover, Maryland

It is a great company. Brandon was very helpful and did a thorough job. He has a great customer service skill. He took his time, made sure to cover everything and answered all our questions. He is very professional.

Typically, I refrain from writing reviews, but I must commend this company, especially Conner and his team for their exceptional work. Every individual I interacted with displayed professionalism, amiability, and a genuine enthusiasm for their work. Additionally, their attention to detail and tidiness were noteworthy. I wholeheartedly endorse them and would not hesitate to enlist their services again in the future!

This process couldn’t have been any easier with Brandon !!! He’s such a professional and took control of our situation here at our T-mobile store. His communication throughout this whole thing has been amazing 10/10 would recommend!!!

My home insurance company recommended Royal Plus after an incident left my office soaked in water from upstairs. Andy was awesome. My family's health was the number one priority. Thank you Andy and team !

Our sewer backed up and we had significant damage. My insurance company recommended Royal Plus and I am so pleased with every thing they did and continue to do. I highly recommend Corey and his team as well as every one from Royal Plus that have been in constant contact with me to resolve this issue. They're the best.

I had significant water damage from a flood and my insurance company connected us with Royal Plus. The service was expedient, professional, and exceptional. Personally, I'd like to thank and recommend Conner and his team Juan and Corey. They were not only knowledgeable but explained the process and full options. Additionally, their Boss Kyle came on the last day to ensure things were OK. Would highly recommend Royal Plus.

Remediation guys were great - I had 1 water leak and they ended up finding 2 older leaks which were missed entirely by the previous restoration company when it should've easily been found. This time, I called Royal Plus - Brandon and Anthony arrived on time each day and finished in a timely manner. The cleanup looks great. They both were excellent in communicating the issue(s) and very thorough with their work. I'd definitely recommend these guys for any water/flood cleanup. Thank you!

I recently had the pleasure of working with Royal Plus Disaster Cleanup in Baltimore, and I must say, the service I received, particularly from Brandon, was exceptional. Brandon's professionalism, thoroughness, and respect for my property were evident from the start. He was prompt, kind, and attentive, addressing all my concerns and explaining the process in detail. Brandon is undoubtedly a great asset to this company, and I hope he receives the recognition he deserves. I highly recommend Royal Plus Disaster Cleanup, especially with professionals like Brandon leading the way. Thank you, Brandon, and thank you, Royal Plus Disaster Cleanup, for your outstanding service.

I had a easy and pleasant experience with my mitigation team.I was really scared and nervous about having a water pipe break in my basement. However, Brandon was able to quickly help set-up my property to mitigate and issue within a day. Now I’m on the path of restoring my basement. I’m glad they were sent out by my insurance to help.

Brandon Parker and Corey Burgman are Both Amazing Workers at Royal Plus! They are Friendly, Cooperative, and Very Knowledgeable About their Work! They explained what they were doing, and were very conscientious about detail! They always cleaned up when They were finished, and kept things organized! I Highly Recommend Brandon Parker and Corey Burgman to do Your Next Job with Royal Plus!

Brandon and Corey did an excellent job in dealing with the mitigation of flooding in our home. We were away on vacation and our house had a water line burst. Not even 5 hours later Brandon was there dealing with the mitigation, and has been consistently responsive and helpful. Communication has been great, and it is clear the job was done with care and consideration. A+

Mike and his team were exceptional. I was fully informed and me walked me through every phase of the job. GREAT Team and great service. 5 Stars.!

Thanks Royal Plus for your mitigation services!
Dealing with a loss is very stressful. Andy was able to deescalate and provide an excellent assessment of the damage and recommended remediation. Brandon did an awesome job on the mitigation efforts. No one wants to see holes in their home… Brandon & team made careful and clean cuts, and kept the dust & debris to a minimum. They also did a great job on the clean-up! Much appreciated!

I recently had the pleasure of working Royal Plus to address the damage caused by a plumbing leak that affected both my bathrooms. Brandon, who managed the mitigation process, demonstrated exceptional professionalism while maintaining a warm and approachable demeanor. His thoughtful interaction by Brandon and Brad helped put my dogs at ease. Brandon also took the time to clearly explain all tests, their purpose, and results discovered. I also appreciated his flexibility in accommodating my work schedule which made the entire process much smoother.

Brad who handled the removal of flooring and other necessary tasks was equally professional and friendly. I appreciate Brad and Brandon’s attention to detail and dedication to the job. Overall the team provided outstanding service! Highly recommend!

Look, if you want personable and professional service with integrity, Royal. Plus is the way to go. Brandon came to my home after it flooded due to a valve. Brandon not only listened to why the “stuff” was important, he explained the process to me. I never felt like he was in a rush to “get to the next job”, in fact , no one that is working on my job made me feel that way. Brandon got the mitigation did better than expected, he was also very communicative. Royal has done a phenomenal job so far, even showed up at 4:30 in the morning. I will be using them to complete the rebuild because they actually seem to care about what they do. Brandon was professional, respectful and honestly, even if I was unable to be home would trust him and his team. That’s service you can’t put a price on. Thanks Brandon and Royal for providing stability during a vulnerable time in our life.

I had such a wonderful experience with Royal Plus! Being concerned about a recent plumbing issue I had, it really helped having Mike and the crew come in and assist me with getting things aired out and resolved! They always cleaned up behind themselves and talked me through things! It has been a great experience and great Customer Service! Special shout out to Mike who just delivers A1 service!

Royal Plus did a fantastic job restructuring my man cave after it was severely damaged by leaking ceiling pipes. The water ruined my couch and flooring, and caused significant ceiling damage. Their team replaced the floor with a beautiful wood-style finish, repainted the entire room, and repaired both the ceiling and the piping.

My wife and I were extremely pleased with the results. The workmanship and professionalism truly stood out. We’re very thankful that USAA selected them for us. If we ever had to go through this again, we’d confidently choose them.

Go team — keep up the great work!