Landscaping reviews in Jessup, Maryland

great customer service , receptionist was helpful

Wonderful work. We love our new patio.

Quick, professional, friendly, clean, quality. They did a great job in our patio

The guys did a vary good job respectful and honest thank you again for the good work

I had the rear yard of my townhouse covered with pavers a couple of years ago. Fair price, excellent work, thorough clean up. Easy to communicate with and had good follow through. And....their work is holding up well.

We had an outdoor natural stone fireplace built by First Impressions Hardscapes that met all our expectations. Great design, stone selection, and outstanding work. Highly recommend them to anyone looking for a hardscape solution at a fair and reasonable price.

In 2014, First Impression Hardscapes installed hardscape (permeable pavers) and path lights at our home. My wife and I were pleased with our dealings with the company at that time, and we've been pleased with the hardscape and lights ever since.

Recently, one of the path lights was damaged by a fallen limb. I called First Impression Hardscapes for information on the manufacturer of the lights. What the company did as a result of my request was replace the damaged light with a new one, at no cost to me. I never expected such a response to my request. Wonderful service!

Beware of this company...they do not stand behind their product. We had a patio installed by them about 5 years ago. From the first summer, the lights they used for our patio did not work correctly. They came out a couple of times to try and fix the issue by doing the same thing over and over again with no success, instead of finding a solution that actually worked. Since then, after repeated requests, they have not followed through and have not been responsive. Very disappointed in this company.

Prompt and courteous communication when getting an estimate. Good price. Quality work. Efficient crew. The crew arrived at 7:30am and left at 6pm each day. I contacted our PM regarding fixing a small detail and it was fixed within 24 hours of the call. Very happy with this company and would absolutely use them again.

Did a great job installing semi-permeable pavers on our driveway. From estimate to completion, they were friendly, professional, neat, careful, and fast! Highly recommend.

We are very pleased with the work that these folks did for us. Timely follow up and they delivered a quality product!!!

Chris M. prepared an outstanding design for our new patio and we could not be more pleased with the quality of the work. Highly recommended.

Didn't have a good customer service experience with them. I called and they sent Dustin to come talk to us at our house and assess the work that we needed. He was actually pleasant while there and even gave useful suggestions. He said he would write up all the proposed projects we discussed and send us a quote. That was the last I ever heard from him! When I called the office 2 weeks after his visit to see if maybe he sent them the proposal, they said they have no knowledge of anything Dustin did and I should reach out to him directly. I called and texted him twice with no response. Very Unprofessional.

Really easy to work with, prompt for appointments and sent helpful plans and visualizations so we could know what to expect. We had a simple paver patio to do and they made it easy and completed it in two days!

The paver crew was outstanding and did a fantastic job and I would highly recommend them. However, the fence crew job was below average and John, the project manager, lie left me with a disdain for First Impression Hardscapes. So, I would recommend their service only for paver work and tell you don’t count on First Impression Hardscapes to adhere to their warranty after the work is performed.

First Impression Hardscapes completed my backyard brick patio in 2015, and returned now in 2021 to complete a garden box using the same edging for my front yard. Both times the outcome has been fantastic.

I would note the communication was better in 2015 than now in 2021, but demand for contracting work has exploded since COVID began which is an understandable reason. Overall, given their professionalism, focus on customer satisfaction, and most importantly the quality work, I would highly recommend them for a landscaping project.

Had the group replace a gravel parking pad behind my home with permeable pavers - they took the lead in securing a DC city credit for the work and did an excellent job installing the pavers - very satisfied with the work. Price was very competitive with the other quotes we received.

Excellent and professional work - First Impressions installed a blue stone patio for us that was about 24x17 in our back yard. We live in Maple Lawn MD. They did the work exactly how we wanted it. Very easy to work with and good communication. I would recommend them.

After dealing with a lousy contractor doing a botched job on my pool patio, Mike not only fixed all the errors but he generously followed the previous contractors work giving us advice and guidance. They’re work was far superior to the previous work that was done. They were on time, clean and communicated the job along the way. I would highly recommend giving him a call if you need any hardscape.

We were very happy with our experience with First Impressions Hardscapes. They came recommended from someone in a facebook post I made when looking for a good contractor to redo my parking pad, which was falling apart concrete. They were also on the list of reputable contractors for the permeable paver program in Washington, DC, so we decided to get a quote. Dustin came out right on time and surveyed the area and talked us through the process and recommendations. He drew up a design for us that very same night. We went through at least 6 different designs with Dustin until we got it just right, each time he took our thoughts into consideration, made changes, and adjusted the quote. We had his email and cell phone through the whole process and he was very quick to answer all of our continuous questions. Once we decided on a design and set the date, John came out and marked off the area, and his crew was there the very next morning. They were slightly behind schedule due to a weather issue so they came out on a Saturday to ensure they finished our project on time. We made a last minute change that Saturday and John came out to help us incorporate this. The end design was beautiful, impeccably done, and we appreciated the amazing quality and excellent service. I would highly recommend!

I highly recommend First Impression Hardscapes (FIH) because of their high degree of professionalism and work quality, and in-line costs. I worked with FIH in Spring 2023 to redo a smallish, enclosed rowhouse backyard (remove driveway, old fence, and shed, add a patio, add a fence) and am thoroughly impressed with the work for the following reasons:

1) Professionalism. The FIH team was outstanding from design to the build. The design person, Dustin, listened to my goals and proposed a great recommendation for a tight space, and then worked through multiple revisions to nail it just right. Unlike some other contractors, Dustin made a rendering *before* I signed a contract so I could visualize what I would get. When the team showed up for the work, the site manager, Jose, was highly experienced, great to work with, incorporated design-changes on the fly in response to unexpected issues, and helped minimize disruprtions to neighbors. The broader team showed up on time every day and worked really hard to finish a fairly sizable project on-time. And it was not a small two person operation - there were at least 5 people on the project each day.

2) Work Quality: FIH is the real deal - and the work did not cut corners. 2 weeks later, I am very happy the quality, starting the materials used. They use solid, high quality and attractive patio materails, quality wood for fencing, and hardware that seems like it will last (I.e. hinges, gate handles). They pay attention to detail and precisely cut stone, so it fits just right and looks good - and don't cut corners and just jam in squares/rectangles off the pallet. Second, they bring in real, professional, construction equipment to get the job done; it's not unloading gravel out of a pick-up truck, they use dump-trucks, bob-cats, and roll-off containers. It is a high-quality, serious, professional operation.

3) Cost: I received 3 different estimates for my project, each was similar which makes me think there is just an industry rate. The price I was quoted also was what I paid at the end - there were no upcharges. FIH seems in line with other contractors, but given the professionalism, work quality and attention to detail, and speed - I had a great experience and would absolutely work with them again.