Appliance Repair reviews in North Englewood, Maryland

Avoid this company at all cost. They lie to the costumers by telling them they have availability to service their appliance then schedule the service call a week out. I missed a call from them, called them back 20 mins after and they said their repair man "has moved on" this is not the 1st time I have had the displeasure of dealing with them. I am surprised they are still in business after reading some of their reviews

I wish i went to Google review before asking this company to come and fix my fridge. They came 3 times , replaced the fan and nothing worked. Basically i paid them ~$300 to do nothing to solve the issue I have. I asked them at least to refund me for what they didn't do and they refused. what a bummer. stay away from them and from their creepy service.

PLEASE believe all the reviews here and STAY away from this company. The service techs are useless, I couldn’t even understand what one of them was saying because he sounded like he was slurring. They were not prepared…didn’t know what the issue what. The women answering the phones are rude, and have NO customer service skills whatsoever. One simple fix should have been resolved in 2 visits but they scheduled me incorrectly, and then didn’t show up. STAY AWAY!

AVOID AT ALL. COSTS!!!! Seriously. Read and take heed of the other reviews left here about MC Appliance. Their customer service is perhaps some of the worst I have ever dealt with. The right hand definitely doesn’t know what the left hand is doing. I have no idea how they stay in business.

If i could give them a minus i would! Turned up lied through their teeth about needing to check warranty despite the appointment being booked through the warranty service line and left. Appalling behavior and i would not recommend to anyone.

HORRIBLE SERVICE. On the scheduled date, they arrived late, and couldn't perform the work. When they returned two days later, they claimed that they needed to use a special tool in order to remove the agitator because a bolt was rusted. What Maytag repairman worth their salt would not anticipate rust from a part on a WASHING MACHINE ??? DOES A WASHING MACHINE NOT USE WATER ???? When they came back on the following day (3rd time) the problem had "morphed" from being an agitator to a new transmission costing somewhere around $680 ?!?!? I said NO THANKS.

Mike, the owner, came out and had my washing machine up and running in less than 15 minutes. He called with an ETA, showed-up on-time, and was very courteous. We would definitely recommend and use him again.

My Home Warranty Company referred me to MC Appliances. I called them on a Friday night after business hours; their Voice Mail was full, and would not let me leave a message for a call back. I then checked out MC Appliances online reviews and panicked. I did call MC Appliance again on Monday morning, and this time their Voice Mail accepted a message. I did get a call back later that day, and an appointment was scheduled two days later. A faulty part was identified in my appliance. The part was ordered and installed a week later. Except for my initial attempt to reach MC Appliance, i could not be more pleased with their service.

I needed my refrigerator fixed last minute and I called around and decided to go with MC Appliance repair. Mike did a great job, he was very helpful and did everything in the same day. I highly recommended!

They work for Sears. The worst in terms of customer service and punctuality. I had an appointment window from 8-12 and called them close to 1:00 p.m. when nobody showed up. Office person rather rudely tells me that the technician is running late and that I am still on the schedule. Couldn’t give me an ETA because the technician is not answering his phone. Glad I am done with Sears and I would never call this company for anything.

Dealing with this company has been a nightmare. Failed to fix what was wrong with my brand new washing machine. And for inexplicable reasons, the technician still reported to his front office that “everything was working.” Kindof like saying I know you asked me to fix your ice maker in your fridge, which I couldn’t fix, but since your fridge still works “everything is working.” Aaargh! As a result, Whirlpool cant proceed to help me get a new machine until it confirms with an authorized technician that his fix didn’t work. Front office at MC appliance insists that “everything is working” per the technician so end of story. This is nothing less than maddeningly bizarre. And frustrating beyond belief.

DO NOT HIRE THIS COMPANY!!!!!!!!!!
This is 100% by far the worst repair company I have ever worked with. I got a warranty through SEARS. I didn’t even choose them. My first appointment window was from 12-4pm. They show up finally at 5:30 pm. I tried calling sears and they gave me their number which rang busy then disconnected every time I tried. It did the same for SEARS’s customer service. I was clear on the issue when I made the appointment and they were supposed to fix it then. They guy knew the problem and parts needed before even coming in my house and was like yep what I thought okay we will order the parts and schedule an apt with you. He was there 4 less than 10 mins after 5 hrs of waiting on them.

They took 2 weeks to get the part and I was without an oven. My apt window was from 1-5pm. They call me at 10am saying they were coming and is anyone home. Of course I wasn’t I having a job. They asked if there was any way for me to come before my scheduled window. I told them 12 would be the earliest. The receptionist said that works and he will be at my house waiting. I make arrangement with my boss take off to make it there by 12. No one was there. I call the company they put me on hold for 10 mins and then hang up on me. I call back and they said they never called me to be there by 12. Everyone in my office heard the convo so I know I’m not crazy. They refused to send someone at that time and said he will call you 20 mins before arriving. Well I don’t know about anyone else but I can’t take countless times off work to fit their schedule. I am so annoyed. Thanksgivings next week and who know when I will have a working oven.

Incompetent. The repairman who came to diagnose why our washing machine was not working did not do the basics, which would include actually looking at the part he decided to replace. He just pressed a bunch of buttons and let the machine "diagnose" itself. Well lo and behold when my husband decided to take a look he found that the plastic pan underneath the machine had melted onto the machine and that was why it had stopped working. We paid $75 for nothing, and almost brought him back to make an unnecessary repair for $200 more. I want my money back!! Avoid if you can, people like this do not do the minimum and will not fix your appliances properly.

They were supposed to come repair my refrigerator through my home depot warranty on 6/26 between 1-5. They called to confirm my appointment the day before. I called them on the 26th to confirm they were still coming, she said yes. I left my job to go wait for them at my house. 430 rolls around I hear nothing, so I called again, she said he had gotten a flar tire and was behind and I could reschedule or he could come later. I said no I took half a day off without pay to be home so please tell hi he needs to come. She said ok and tells me I cant get in contact with him but I'll try again. I said ok. 456 rolls by still no one. I called again...no answer....I called home depot filed a complaint and now have to wait another 2 days and continue you throw food out as they go bad.

The technician has been to my house 4 times. Has misdiagnosed my dryer problem 4 times. Aka like he doesn’t want to do the work. I have spent money on an electrician to make sure it wasn’t my circuits and the tech still keeps not fixing the problem. Then keeps “bringing the wrong parts” I can’t get a manger on the phone and the customer service person does not follow up with returns calls as she states she would. Pooooor customer service

This company lies!!! The service person, Juan, came out to look at my Kitchenaid refrigerator that is only 1.5 years old and has not been cooling since May. After 7 services calls by one company, the extended warranty people sent MC services. Juan did not come with any tools, not even a thermometer. He told me to my face that it registered at 43 degrees and could not figure out why it had to be set at 33 degrees to get it down to 43 degrees. I explained that it fluctuated between 43 degrees and 50 degrees. He told me he would note that and that I would be hearing back from them. Well, they did not call me back. They hardly answer their phone and when I finally got a hold of someone I was told to call the exended warranty company. They then told me Juan told them my refrigerator registered 37 degrees and that it was fully functional. THIS COMPANY LIES. I saw the good reviews, but mine should scare you enough to stay clear. Even the extended warranty rep told me they have difficulties with this company, BEWARE!!!

Echoing the sentiment of most reviewers here -this company was horrible and incompetent. Didn't fix my leaking washer, now it still leaks and sounds awful. We made several appointments, but were told there was no record of them when we called to confirm the day before, then someone randomly showed up on days we weren't expecting them. The appointment setter did not seem to understand English very well and I could not get through to a manager. Would NEVER recommend this company to anyone.

Only 1 star because you cant post reviews with NO STARS! You would be better off flagging down anyone off the street to repair your appliances than calling MC Appliances. I can only recommend that you avoid them at ALL COST! Terrible customer service, technicians have no idea what they are doing. Came out to look at our brand new refrigerator 3 times for the same problem, 3 different diagnosis, no repair ever done. Frigidaire had to send out another repair tech NOT from MC appliances.

STAY AWAY from this company. I had to get my oven door replaced and KitchenAid said I had to use MC Appliance Repair because they were a certified KitchenAid repair company. While replacing my oven door, the technicians scratched my hardwood floors. The damage was obvious. The technician, Rico, denied any responsibility and the manager, Julia, at MC Appliance Repair said they weren't paying for the repair of my hardwood floors and denied they did anything wrong. This people are liars and should not be in business. Believe these reviews and stay away!

Don't bother! My extended warranty used this company to service my stove. Technician LeAndre attempted to install a new touchpad to my stove. But the touchpad wasn't aligned and buckled on the left end so another technician Mike came out. Mike realigned the touchpad however it still buckled. Both technicians tried to convince me that this was all they could do. I had to call my extended warranty to grant MC appliance to perform a recall service. MC Appliance never showed up! When I tried to call the representative said they were overbooked. Reported this "No Show" incident to my warranty company and I was able to get another contractor. Thank GoD! The customer service is poor and technicians are incompetent. Save yourself the headache!

This company is awful – they lied multiple times and did not repair the microwave and cooktop. Also, the technician threw the parts that cover the edges of my dishwasher. When the technician came the third time, he said they ordered the wrong parts for my cooktop after waiting for a couple of months. He promised to call me back the next day, but he never did. People in their office are unprofessional and lied to me every time I spoke with them. They are scamers and avoid doing business with this company.