Advanced Heating & Cooling

I have known the principal owners, Luis and Mary Jo Villafania, for over 15 years. They are conscientious businesspersons and strong community supporters here in Reisterstown. Their employees are pleasant and competent. Advanced has my unqualified recommendation.

Luis was very pragmatic, helpful, and fair throughout the process of sales, education, recommendations and logistics. Work was started and completed on schedule. Can barely see those A/C vents! Thrilled that 2018 was our last summer without central A/C! Thanks again to the Advanced Heating and Cooling team.

Never use this company. I paid this company to perform a AC cleaning in my rental condo unit in March. My tenant was present to give the technician access. I checked later that day with the tenant to see if all was done and he said it went fine. The AC is in a closet but the piping in question is protected by rigid pipes -- leaving it in a position where it was not draining would have required effort. This company did not report any problems to me or to the condo management. Fast forward to the end of May to find that the pipe was not reconnected properly after the cleaning in March and that the ceiling in the unit below has been ruined and needs extensive repair. The company rep is now taking the position that the tenant was told there was a problem (#1 -- he wasn't; #2 -- the business relationship was with me, not the tenant) -- however, the tech's report (available in May) did not report a problem. And then trying another tack, he said that the tenant must have hit the pipe and dislodged it. Again, this would require a concerted effort on the part of the tenant. Not sure how this company intends to stay in business, but they will never set foot on one of my units again. A strange way to do business.