Appliance Repair reviews in Parkville, Maryland

We contacted LG on Monday for what seems to be a common issue with their newer fridges. Heavenly Cool contacted us the very next day for service on Thursday. Our repairman (Mr. Francis) arrived with tools in hand and got right to work. After everything was completed, he explained the problem and that he had to replace the compressor. He seemed very knowledgeable, professional and experienced, based on his work and the brief conversation we had. It was literally like a breath of fresh air opening my refrigerator and feeling cool air again😎! I absolutely would recommend Heavenly Cool again!

Extremely displeased with the service. A tech was supposed to come out between 8-12, no one showed or called and when I called, no one answered until 4pm. I spoke with Karen (she was a real Karen) who claimed she was the manager, but was extremely rude, told me she was canceling the work order and told me I needed to call GE back and schedule with another company. She said to me “if you think we’re such a bad company, why are you still on the phone with me?” Wow. I went straight to write this review and was not shocked to find that they only have a 2-star rating. Keep up the good work Heavenly Cool.

If you’re in need of refrigerator or freezer repair, Heavenly Cooling is the one to call. Jessica and her team are very professional and they follow up when they say they’re going to. The technician that came out was prompt, very friendly and knew what he was doing to fix the issue. I would highly recommend giving them a call. 5 stars to the team at Heavenly Cooling!! Thank you so much!

The service repair gentleman, Lamont who was sent to repair our Samsome oven did an awesome job. He was very professional and knew exactly what was needed to fix the oven. Thank you Lamont! Our Thanksgiving dinner is now able to go on. Happy Holidays everyone. 😊

Everyone was caring and professional. Repair appointment was made quickly because they felt it was too hot to go without a refrigerator. I was really touched by their concern. The technician was thorough, professional and knowledgeable. I am very pleased with every aspect of the services heavenly cool provided.

Poor service. Spent a week to put in a order for a part that wasn’t in hand. Spent another week shipping the parts. The part,
a simple filter, was on Amazon prime. Spent another week scheduling the installation. This company does not answer voicemail. I was forced to use them due to warranty contracts with LG. It’s been 3 weeks and my appliance is still broken. I will not buy from LG again. Avoid using this company at all costs. If LG schedules with this company, as for another service company.

Technician was prompt and very polite.
He was very knowledgeable about our 4.5 year old (errrrr....) LG Refrigerator (French doors, two pull-out freezer draws) and its replacement compressor (R-404 if I recall).

Thus far, everything is working fine!!

In conclusion, GREAT SERVICE and we love Asurion Insurance and, most importantly, all future big ticket household appliances via this household (large) we will be certain to purchase, with out any issues, their warranty contract...no questions asked!!

Tara & Kevin Ross
Maryland
Summer 2023

Lamont was awesome! He arrived on time and did a great job fixing our fridge. Also, I appreciated Laurie's help getting our service visit scheduled around my needs. Top notch company and staff!

I was assigned Heavenly Cool for a warranty repair of my LG refrigerator purchased at Costco. I read these reviews and was so nervous about working with them, fearing I’d be fridge-less for a while. However, they were the opposite of these reviews. Instead, they were very professional and quick to respond. I spoke with Karen who was pleasant and helpful. The part was in stock and a repairman fixed it the very next day. I have a working fridge now. It was such an easy experience. Anyway... I wanted to at least provide a positive perspective on this company.

Had a problem with my nearly new LG washer. They put me in contact with Heavenly. Awesome experience and Lamont was amazing. Very prompt, polite and great communication. Will definitely use again.

Wish I could give it zero stars. Worse company I have ever dealt with. My 3 year old LG refrigerator broke and LG sent this company out to fix what they believed was the compressor. I had to wait a week for an appointment and they were a no-show. I called this morning to confirm they would be at my house in the 10-2 range and they said it would be closer to 2. 3 hours later, they still have not showed up and they are not answering their phone. Terrible service

My LG refrigerator is still under warranty. LG is aware that the compressors are faulty and were not very helpful in obtaining a repair company. I waited two weeks and one day for a repair in 100+ temperatures. Heavenly Cool contacted me with a date for repair. They called twenty minutes before they were due to arrive to let me know they were in route. My repairman was friendly and professional. He completed the work in a timely manner. He wore a mask and was very careful. I would not hesitate to use this company again. Teri P.

Didn't show up when scheduled despite us taking off work. They were acting as a warranty company for Frigidaire and they were completely useless. Would never use them for actual appliance work.

Can't say enough about service tech Lamont from Heavenly Cooling. After months of refrigerator repairs (with 8 tech visits) and continued, intermittent non-cooling issues with my not yet 3 year-old LG French Door (yes, I know now) fridge, Lamont was assigned my warranty repair work. He was friendly, professional and knew his stuff. He asked me some questions, updated the fridge software, replaced the compressor (nothing new there) and then stayed long enough to see if it all 'took.' It didn't, so he stayed and spent the necessary time contacting both LG and the Best Buy warranty company, AIG, to deem my refrigerator non repairable (aka falling under the Best Buy warranty's lemon law). Fingers crossed that AIG's email arrives in the next day or so confirming the replacement process. I wish there were more Lamonts out there in the repair tech world!

I am extremely disappointed with the service I received from this appliance service company. From the very beginning, I had a terrible experience with their customer service. I called to schedule a repair appointment and was on hold for over 20 minutes before someone finally answered. When I finally got through, the person on the phone was extremely unprofessional and seemed like they could not be bothered to assist me. They asked to come after couple of days and they did not show up. they did not informed me regarding that.

The technician that came out to my house was also not professional. They were not on time for the appointment and did not call to let me know they would be late. When they finally arrived, they seemed rushed and not interested in properly diagnosing the issue with my appliance. They made a quick guess at what the problem was and attempted to fix it, but it was not the correct solution. They left without properly fixing the issue and without even offering to come back to try again.The person could not care less about my concerns and made it clear that they were not willing to make any effort to rectify the situation.

Overall, I am extremely disappointed with the service I received from this company. I have schedule an appointment using GE due to I had an warranty. The customer service was terrible, the technician was not professional or on time, and they did not properly fix my appliance. I would not recommend this company to anyone and will be looking for a more reliable and professional service provider in the future.

We have an LG refrigerator that needed a new ice maker installed. LG contracted with Heavenly Cool to install the new ice maker. Lamont was our service provider. He was extremely polite and super efficient. It only took 15 minutes. Fingers crossed the ice will start flowing! Thank you, Lamont!

I received a call from Lamont who said that he would be at my home in 10 minutes (which he was) he was so professional and well mannered. He kept me informed step by step while fixing my LG refrigerator (Compressor). My experience with Lamont was so wonderful and warm. Thank you Lamont keep up the good work.

The is a horrible company to deal with. I called to schedule an appointment for my refrigerator and they gave me an appointment for 29 days later AND then on the actual appointment day they never showed or called me. And 2 days later they sent me a text with a new appointment and believe it or not ,1 hour before the appointment time they sent me TEXT stating that they were not feeling well and would not make it.
If I were you I would never do business with them. Very unprofessional and lack of proper etiquette .
HORRIBLE COMPANY TO DO BUSINESS WITH.

We had an excellent experience with Heavenly Cool. They were efficient and responsive to our needs. Our LG washer was repaired as soon as the parts were delivered. We were very pleased with the Customer Service, and our technician was exceptional! My husband and I highly recommend their services.

Our experience was excellent. They called us right away and kept us informed of the progress on our service request. On the day of our service Lamont called to let us know when he would arrive. He was on time, professional, prepared and respectful of our home and belongings. He did the work necessary all while carrying on polite small talk. He’s knowledgeable and personable. He put the appliance back where it was and cleaned up the floor where he worked. I received a follow up call from the office. I am absolutely going to recommend them for appliance repairs in the future.

Lamont with Heavenly did a fast and complete repair of my dishwasher. He arrived on time and was able to diagnose and restore operation to like new condition. Recommend Heavenly to anyone needing dishwasher and other appliance repair.