Tree reviews in Pasadena, Maryland

I agree with Robert Patterson's review. Buyer beware. The same thing happened to us this summer. The crew of 3 removed a lot of trees and stumps all in one day which was good. Initially, we were impressed with the amount of work accomplished in one day for a good price. However, we are disappointed they did not clean up - they left piles of wood chips, mud and deep holes in our yard- grass is dead where they worked. It's a terrible mess now, especially with the drought.

Arundel Tree Service is awesome! From start to finish, they were professional, knowledgeable, and a pleasure to deal with. They perform quality work at a reasonable price and I highly recommend them to anyone needing trees trimmed/removed.

Came in with an estimate less than half of other local companies for removal of 14 trees and stump grinding in a back yard September 2018. Rescheduled job multiple times over 9 months despite site visits and verbal reports of "good conditions." Ultimately proposed new, 30% higher estimate after 8+ months of waiting and multiple cancellations, scheduled work again, and then cancelled altogether one month later. Have taken one month (and counting) to return deposit. Got the impression that they did not communicate with their subcontractors, would rather lie to a customer than say "no", and have no capability to do anything other than basic work.

Terrible customer service and untrustworthy company! Their crew damaged “broke” my brand new back yard fence while doing job at my neighbors house, my dogs were getting out and I paid out of pocket to get it fixed, because I was told they would reimburse me…well still waiting for reimbursement and it’s been over a YEAR!!!!!!!!!!! Very UNPROFESSIONAL

Today is the third time Arundel Tree Service has been on my property working. Once again, I'm 100% satisfied! I highly recommend them if you need any kind of tree service.

The crews just removed two big gumball trees but I was unhappy with their work.
First, their operation of trunks removal was extremely wild: the crew just dropped the half-to-one-ton trunks (about 40 feet high) directly to the ground, leaving multiple big holes in the ground. Moreover, every time they did this, the entire house shook. One tree was only about 10 feet away from the house and I was not sure if that would cause potential damage to the house.
Second, some shrubs in my backyard for privacy were crushed or cut to the ground and nobody told me they would do so.
Third, my lawn in both back and front yards was badly damaged. Half of my front lawn was lowered 2-4 inches due to the equipment travel. Before, it provided the best landscape view but now not any more.
In my opinion, these guys did not use proper equipment, means and methods to minimize damages to the owner’s lawn. The lifter they used did not have a long reach so they had to travel over the lawn to access trees as closely as possible. The so called “mat protection” is only thin plywood which did not provide good protection at all. They did not have a crane to rig big trunks to the drive way - that is why they let trunks free fall to the ground and later used a loader to move them to the drive way.
About five years ago, I hired this company to remove six trees. They did their job but left two rows of ruts on the lawn. I was unhappy but could tolerate it. But this time the damages greatly exceeded my expectations. I paid these guys just to remove the trees and not to ruin my landscape and lawn. This is what I got: trees are gone but my lawn was badly damaged. If you have a nice lawn and don’t want it to be messed up, then go with another company and tell them your concerns in the first place.

Arundel Tree Service did a fantastic job! They did excellent work and made sure I was satisfied. Great customer service is hard to find these days. Definitely recommend for quality, knowledge, and professionalism.

The men from Arundel Tree Service were thorough, quick, and professional in every sense. They have the equipment needed to do the job properly, and coordinated their efforts to ensure efficiency and safety from start to finish. They are also a great value, coming in at $1800 below the highest bidder. I'll use them again if the need arises.

After some initial scheduling/communication concerns, Arundel Tree Service's team was awesome. The spent an entire day on our property pruning our giant oaks. The results were immediately noticeable. Our trees are safer and look great. On top of that, they took time to completely clean up, were super nice, and their price simply couldn't be beat.

Disappointed with Arundel Tree Service. They were hired to cut down two trees in our backyard. During the estimate, we were told both would be cut down, the chips would be left (half at my house, half at my in-laws house down the street) and the wood would be left. We prepaid for the entire service and they came on a day when we weren't home (they called to ask and we gave permission).

When my husband got home from work, the yard was a mess. First thing we noticed was our canopy was thrown across the yard with its frame bent and the fabric ripped. We know it was removed because it was staked down into the ground. Yes, it was slightly windy that day, but we were not told that this needed to be removed nor was the damage consistent with wind. Also, they should have informed us of the damage. The second thing he noticed is they didn't leave any of the wood chips. This was not that big of a deal but they did not follow the agreed upon terms. Third was damage to our fence. Workers removed some of our fence during the job and tried to put it back but failed to put it back to the way it was before. There was also a section of fence that was clearly hit by a branch. Fourth, they left a spool of rope, a gas can with a decent amount in it and an oil can in our yard where our children could have gotten to them. With all the damage, we never once received notified of anything. No call about needing to move anything, no call about damage, no call about anything.

I tried calling when I got home and saw the damage but their office was already closed for the day. Since they left supplies at our house, I thought maybe they weren't done for the day. I call first thing in the morning and spoke with a lady who answered the phone. She apologized and told me that the estimator should have put it in the contract if anything needed to be moved prior to the job. She also confirmed the wood chips should have been left as agreed upon. She asked me to email the photos of the damage and I sent a few photos. After that, nothing but crickets.... It has been over two weeks and nothing. Only reason I am giving them a two star review is they did cut down the trees and no body was hurt.

After this experience, we would not recommend nor use again.

***Update: Arundel Tree Service worked with us and came up with a resolution to correct the damage that had been done. Rating updated to three star.

I love getting a great price when I hire a company to do a job. But I REALLY love when that company also gives excellent service, and has employees who are knowledgeable, friendly, and willing to go "the extra mile". We've used the services of Arundel Tree Service 3 times over the last 15 years. They continue to excel in what they do and how they do it. Thank you Arundel Tree!!!!! Special thanks to Junior, Jose, and Mauricio who worked on the tree removal this time!

Great job. Ron the sales guy worked with us on the price. Would recommend them to get tree work done.

We want to thank Arundel Tree very much for a just wonderful service experience. We had both pruning and removals completed at our home and just can not speak highly enough of how happy we are with the outcome.
The quality and professionalism of the entire team from the estimator, to the office staff, to the crew performing the work was overwhelming. They were thorough and made sure we were aware of what to expect along the way.
We will certainly be calling Arundel Tree in the future for additional work and will be referring them to our friends and family. Great company to work with overall :-)

Update 7/2019* Had Arundel Back for another round of services at our home and were just as pleased the second time around. Always good with communication when it comes to scheduling and the process of removals. Had some storm damage removed from a very tight spot and some more pruning done this time around. A+

Don't and amy have always been kind and helpful. Thankyou for your support. Happy Thanksgiving to you all.

It was a pleasure working with Don and his crew. Their work was exceptional from start to finish. The price was right. They did an amazing job. Jose' was the site contact person and he was amazing at communicating and assisting with any questions we had. Amy in the office was always prompt with communication. We look forward to working with you in the future and highly recommend Arundel Tree Service. Thank you for a job well done!!

They came out to give me a quote to take down a large dead tree that was leaning toward our house. The estimator wanted to talk to the people who would be doing the work and I never heard back from him. Not even a ridiculous quote.

Would highly recommend Arundel Tree Service to anyone in need of a knowledgeable tree care expert. Fair pricing, fast work, not a branch touched the house. A+

Arundel Tree workers are very skilled at cutting trees, Clean up was completed. Staff at the office was Professional.

Had large tree branches removed from above two house roofs, in Glen Burnie and Severn. Also had lots of brush chipped from yard that was cut by homeowner

They did a great job removing the tree I asked on top of some smaller trees my husband had cut himself they took all that and got rid of it.
Thank you Arundel Tree Service
I do recommend and plan to use again if needed.

Arundel Tree Service did a great job taking down a tree and limbs. They were quick, clean and friendly. Highly recommend.