Landscaping reviews in Potomac, Maryland

I called Rose landscaping last fall to remove some leaves, he gave me a price over the phone, he told me the job would be $300 and i said thanks I'd like to get one other quote, at which time he said maybe he could do the job for $275. I thanked him again, and said i was still getting one more quote, and after I did I texted him back letting him know I'd like to go with him for the job. After I brought the price back up, he said it would be $350, then got a little irate and said he never said anything less than $325 and then went on about how he's been doing this for years and he knows the area and I'm getting confused with someone else and that i squabbling over a small amount of money. The only other quote I got was earlier that day, so I wasn't confusing him but he got very unprofessional very quickly.

I ended up using him still because I needed the work done right away. No major complaints about the actual work performed, but the absolute lack of professionalism and condescending conversation was quite appalling.

We hired the Rose Team to help maintain our mulch and flower beds and spring clean up. Excellent service and prices. Bulk deliveries of both mulch and stones was an added bonus. The crew has the artisan touch for sure. Highly recommend.

Great selection. Helpful staff

We love Good Earth, and it is our go-to nursery! The staff here are very knowledgeable and willing to help. They have a large selection of indoor and outdoor plants.

Excellent service and selection. Many knowledgeable staff members. Also has a top rate landscape contracting division.

Awesome design and installation. On time and under budget. Worked with Tim. Good Earth was easy and professional. We are happy.

I love this place. This is a perfect place for just picking up a plant gift or shopping for major yard projects. The staff is kind and knowledgeable. Prices are always reasonable and the selection is always excellent.

As usual this company does not cease to amaze me.
This year I waited too long because of COVID-19 to
address my lawn so it became a jungle!
Then Bryan, Rigo and the team came to my rescue.
Their attention to detail remains unsurpassed.
These men are the best landscapers I have ever known.

10 stars, if only I could!

This is a review in two parts:

Part 1: What I wrote to Good Earth after a crew finished a garden makeover in June 2020:

"Dear Tim and Theresa:

When we first moved into our home four years ago, we found ourselves with a gardening nightmare: sun-loving flowers planted beneath trees, shade-loving plants in full sun, garden beds that made no sense, were ungainly rectangular or just plain ugly.

The only people we allowed to see our garden were those to whom we turned for guidance.

Over the course of the year other people were "let in" but always with an apology: "it is very much a work-in-progress."

Now, since Tim and his crew plied their trade so masterfully, I actually love to show off our garden. Yes, it is still a work-in-progress, but the progress is plain to see. The garden has beautiful contours; it is much easier to plan the next steps.

A friend visited recently - a fellow master gardener, with many years of gardening experience. She wrote me an email: "I loved seeing your garden and seeing what you are planning. You are definitely a gardener after my heart."

Thank you both so much."

Part 2: This is what I wrote to Tim Hough (with a cc to Theresa Babicki, Project Coordinator, Good Earth Landscaping) on OCTOBER 25, 2021 - over two months ago - and to which I have yet to receive a response.

"Hello, Tim. How are you? Last time we were in touch, you were on the verge of becoming a father. I hope all is well with you and your family.

It has been a bit over a year (October 22, 2020) since you came back to inspect what worked (most of what your team planted) and what didn't. I suggested then that you come back in the spring, which you did. Spring passed; now we are well into autumn.

I'm going to suggest a simple way to make everything right: Rather than go through the expense and the hassle of scheduling a time for members of your crew to come over and replace the plants that didn't make it, I'd like to arrange with Theresa to issue a credit for future purchases at Good Earth or to issue a refund.

The plants:

2 Pieris Cavatine @ $39.99 = $79.98
2 Coral bells Autumn Bride @ $16.99 = $33.98
3 Columbine Corbett @ $11.99 = $35.97

Total: $149.93

I look forward to hearing from you."

The contract is clear: "All trees and shrubs are guaranteed to grow for a period of 3 years from the date of installation provided they are planted in the ground and receive reasonable care. Perennials and ground covers are guaranteed for a period of 1 year.... All plants will be replaced without cost to client with a similar plant, provided that the loss occurs and we are notified within the specified time period."

BOTTOM LINE: A pleasing beginning, a sour ending. A company that won't honor its contractual commitments - won't even accord the courtesy of a response - does not deserve my business or yours.

FOLLOW UP: After posting this review, I received the following reply:

Response from the owner a month ago
Hi Mr. Gorin:
Thank you for the feedback. I'm sorry for your frustration and what appears to be a lack of communication. I'm having the landscape team investigate your issues. The landscape team is currently closed until January 22. We will then get you some answers. Thank you for your patience.
Dave Johannes
Owner

I'm still waiting, Mr. Johannes, I'm still waiting.

Good Earth Garden Center is a full service center located in Potomac Maryland. They carry a large variety of flowers, plants, trees and schrubs. Plus soil, mulch and all garden needs. The staff is friendly and helpful. The Garden Shop has pots, decorations and fun seasonal items.

I like their personal service and how well they take care of you. Went for some plants, and they made sure we had the right sunlight and appropriate space. Loaded our car and made sure we had everything we needed.

The staff were friendly and knowledgeable about all the different flowers. They also had an variety of flowers and plantings tools there too. Definitely plan to go back and purchase more plants.

Bought 8 pine trees. Owner nice enough to come out first to measure area and advise me. The planting was so neatly done I decided to give them a 5 star review.

Helpful and very friendly staff and a great assortment of plants-annuals, vegetables, trees, shrubs, and plant products-seeds, pots, soil, mulch, fertilizer and the like. Prices similar to other plant stores in the area. They have a deal where they’ll plant trees and large items over a certain dollar threshold for you. Would definitely return.

The plants are very well-tended and the staff is helpful and friendly. Good prices, too!

I've found my new plant place!

It's hit and miss here with the staff. I went here in the summer looking for LeafGro, since it has always worked so well in my gardens, and the staff I talked to told me their bagged compost was the same thing just in a different bag. I asked them to clarify if they meant it was the same LeafGro made in Montgomery County and they said it was. I also got some top soil. Got home, looked at the bags, and they were all from West Virginia. Didn't want to schlep back so decided to try. Turned out the compost was more like mulch (huge chunks), and the top soil was more like trash, LITERALLY. I found pieces of glass, plastic, and metal in the top soil from West Virginia. Plants that grew in this compost were smaller and weaker than the plants growing in the beds where I had used other compost. Don't ever buy compost or top soil from West Virginia!! If you shop here, look at the bags yourself before buying instead of trusting the staff.

They have good service but I just noticed that they have a different warranty policy than what I thought they had. They have same year to three year guarantee on their plants but they don't really refund if the plants are dead (like what the homedepot, lowes and costco do).

At first they look confused when I bring the dead plants back, then the supervisor gave me store credit and said next time tell her my phone number then I can use my store credit. But they cannot find my credit in their system when I came there later...

So my suggestion:
1. make sure you notice the warranty is not a refund guarantee...
2. If they give you credit, better use it immediately.
3. Keep you store credit receipt that wish they can honor it if you come next time...

This place is awesome and the staff I worked with were super friendly, knowledgeable, and beyond helpful. Emma was able to beautifully repot my very large bird's nest anthurium, while teaching me what to look for and how to properly repot. She was just so incredibly helpful & kind, that I will absolutely be coming back. My plant literally looks rejuvenated from her repotting!

I have shopped for plants, accessories and many products at this location every season for the many years. I was Always offered the little 10% discounts on my purchases and always friendly people were there. But the past trip yesterday was very disappointing with two ladies at the register very unfriendly, On Thanksgiving holiday weekend :( I was embarrassed in front of family visiting from NYC and before going there I was Bragging to them how many years I only shop here despite many items being over priced compared to other nurseries in my area
They lost my future business for sure!
I WIll NEVER GO BACK THERE!

I met with Tim regarding a landscaping project which I paid him $100. He never got back to me with a promised proposal. I left numerous messages at the garden center without a single call back. It's been over 5 weeks since I met with him and I still have not received the promises design or any contact.

Excellent! It was very easy to find things to suit my sun (and deer) conditions by signage and by several very helpful employees. They wrangled plants (gently) into a very poorly suited car, walked around and gave good recommendations on plant combinations, but with a light touch (i.e. backing off when it looked like I wanted to think over the options). I do believe these guys will see me again.