Unlimbited Tree Service, Inc.

I hired this company to remove two hazardous trees after Anne Arundel County Forestry granted an expedited Vegitation Management Plan approval for an AA County forest conservation area.

Before the work, I was given a written quote that included felling the trees and removing the timber. On a phone call, the sales rep told me that leaving the wood on site would reduce the cost, so I instructed him to leave it. He stated he'd already "'accepted the quote for me" without my authorization and the invoice would reflect after the fact.

Despite that conversation and change in scope, the company later invoiced me for the full original amount, with no reduction. When I asked about the cost adjustment, I was told the price was the same and that leaving or removing the wood made no difference to the price

The work itself was done safely and promptly, but the billing practices and lack of transparency were disappointing. Customers deserve accurate quotes, clear communication, and honesty when it comes to changes in price.

I'll find another company for my next tree removal.

the job was perfect from start to finish, starting with Josh to go over the job at hand and ending with the great crew they sent to do the job they took down 3 trees a giant bush and trimmed 5 other trees in a little over 5 hours and my yard looked cleaner than before they got started they worked hard the whole time they were here.
I am really impressed with this company and highly recommend them for any yard work you might need to get done.....

Me
4:23 pm, Sept 29
Hi Charles. My name is T*** A*** and I have been waiting [6 weeks] to have your company come out and do the work based on the contract I signed. I have been trying to work with Ray. This last time he said I had to wait another 1 to 2 weeks which I believe was 2 weeks ago. Please help.

Me
4:26 pm
The contract was written somewhere around August 15.

Charles Preslipsky
4:57 pm
Ok. I’ll get with Ray so we can figure this out. I’ll get back with you after I speak to him.

Charles Preslipsky
5:25 pm
So our bucket truck was down on 2 different occasions when your jobs was scheduled for blown hydraulic lines. It was down for almost a month between the 2 situations.

Your job is smaller in nature and is scheduled to be completed when there’s other bucket jobs that are close to your home. That hasn’t happened yet.

I apologize for the inconvenience this may have caused but I also understand that the job was significantly underbid. I would typically walk away from this job under any other circumstances but I think getting this done for you is the right thing to do. This job has to be completed the same time we are in the area. And currently in not sure when that will be but will let you know when I do. The other option is that you can 100% contract another company ti complete the job.

At this point I will continue to see when scheduling your job will make the most sense, but it’s going to be difficult. We never start our day off with a $600 job that’s going to take us 2.5 hours. Just let me know what direction you would like to proceed with this.

Me
5:37 pm
So you had me waiting all this time for what? [Ray] bid it to make up for the original sales pitch with misinformation. [He] said nothing about having to wait until it was convenient for you because you underbid. How did that become my problem?

Charles Preslipsky
6:00 pm
Sorry [for] the inconvenience. Find another company to do your work. I legally retain the option to choose who my company works for and I don’t believe we are a good fit for you and your project. Thanks for the opportunity.

Me
6:14 pm
So thats how you figure things out? By dropping the customer who has been sitting patiently waiting for you to perform the work you contracted? You had a contract with me. Not a single unkind word has come out of my mouth. I have been respectful and understanding of your broken truck dilemma. I waited a full month for someone to call me and lmk what was going on. And now this? It's bad business and Im definitely going to let [others] know that this is how you treat people. You had no reason to drop me. Btw, did you know that [the first] sales guy quoted $800 and Ray quoted $600? That doesn't constitute "significantly underbid".

Charles Preslipsky
6:20 pm
I gave you 2 options. You chose not to answer the question of which option you wanted to proceed with moving forward. Instead you continued to dwell on what happened in the past. I offered solution moving forward. When you choose not to be an active participant in the solution, it’s a problem. Sorry things didn’t work out.

Me
6:36 pm
Just because you say something doesn't make it true. Attempting to communicate makes me an active participant, which is what I've done. Your options were unacceptable, and I was trying to explain why. Take some business courses and maybe you'll learn what good business is. Im afraid you've created no confidence that you are doing right by others.