Reviews of local pros in Silver Spring, Maryland

Plumber was on time, efficient and took the time to explain what he was doing. Mike repaired a gas line and installed our new oven. Most importantly, he was very patient with my dog, who is a hot mess.

Tim Whistler plumbing is great! Our technicians, Mike and Kevin, were fantastic. We had a main line clog, and they were clear up front about pricing and what would be done. They worked quickly, and in about 90 minutes everything was done and back to normal. I’ve used these folks several times, and never been disappointed.

Brandon was on time, informative and quick. Will call for him again if the fireplace needs to be serviced in the future. Great service!

We had to replace our old boiler in the house we just bought. Tim Whistler plumbing gave us an honest assessment of the boiler's condition - we could have had it serviced and maybe squeezed another year or two out of it, but we were going to have to replace it sooner or later (probably sooner). So we had it replaced. This was expensive and we got a couple of quotes, but decided to go with Tim Whistler (even though they weren't quite the cheapest) because I felt better about their attention to detail. The installation went fine - it was done in a day, and they cleaned everything up afterwards. They also scheduled the WSSC inspection for us. The inspector was impressed with their work and said everything was perfect. They came back later to check out a radiator problem. Overall a very positive experience.

We had a sewer backup and Mike Fleming and the team (Mike Rogers and a contractor) did a great job in replacing a part of the sewer pipe of our house under the basement slab. Also, Maria was very kind and responsible for scheduling, and Tim responded quickly whenever I asked questions by email and explained things in detail where needed before and after the work.

More specifically, they came to diagnose the issue with a snake and a camera and identified that there was a root intrusion which blocked and damaged the pipe. They provided honest view and possible (best and worst) scenarios before the actual work. Then, with a two-day work, they broke the floor tiles and concrete slab, replaced the part of pipe with the problem, gravel to bed the pipe and backfill the hole, and fitted the floor with a cement finish. Throughout the work, Mike and the team were professional and friendly. They showed videos and explained the observed issues and made great efforts in addressing the issue. They covered the floor and a door where needed, cleaned up after the work. They of course came on time.

I appreciated their professional attitude and accountability. Hope they will continue the great business practices.

Had a tub faucet that had a constant drip. I requested an appointment late Sunday, and got an appointment scheduled first thing Monday morning. The Tim Whistler dispatcher was pleasant with good communication. The plumber Michael arrived early, was polite and courteous, and immediately diagnosed the problem. The job was complicated due to the older equipment in the house, and Michael was transparent about the possibility of the work resulting in a costlier job. After explaining the details, Michael worked diligently and fixed the faucet, avoiding the costlier result. It was a very pleasant experience, and I intend to use Tim Whistler for future plumbing needs.

As a single woman in a certain zip code, I often get ridiculously overpriced quotes for home repairs, but Tim Whistler Plumbing's recent quote takes the cake. I asked for a quote to fix my sump pump and reconnect my hot water heater exhaust pipe to my chimney liner. They told me that replacing the sump pump motor would cost $3100 because I need a special one to fit in a small space, and that they needed to do $8300 of work to bring things up to code in order to reconnect the exhaust pipe to the chimney liner. Ludicrous. Roto-Rooter replaced my sump pump for under $900 and reconnected the exhaust pipe and chimney liner for $200.

Tim Whistler is my go to for all plumbing needs. They are always reasonable, on time, and their work is professional. When I need them, they have always been able to accommodate scheduling changes or plumbing emergencies like when my water heater ruptured. Always pleasant and helpful too when they come to do their work.

Chris did a fantastic job. Good pricing and straightforward answers designed to actually fix the problem as opposed to nickel and diming me like other plumbing companies. They are my new plumbing company!

Michael was knowledgeable and explained our 2 problems well. His diagnoses made perfect sense and he will return with the garbage disposal to install. he was respectful too.

Had Mike today from Tim Whistler for a sump pump repair/replace. Mike was quick, transparent, and direct. Gave me an all-in quote and replaced the sump pump while he was there. Price was reasonable and service was excellent. I always call Tim Whistler for plumbing. I've never been disappointed.

Unprofessional phone interaction. I called to ask about water-heater routine maintenance and a basic price range. The person on the phone refused to provide any information, made an inappropriate joke, and ended the call with attitude. If this is their front-line customer service, I wouldn’t trust them with my home.

Brandon came to service my gas fireplace for the winter season. He arrived on time, knowledgeable, polite, and neat. I would highly recommend using Tim Whistler Plumbing.

Rhonda

Wonderful customer service. Saul is a definite asset to the company. We had him out for service on our fireplace and he was thorough, neat and explained everything he was doing. Definitely recommend.

Brandon did a great job fixing our gas fireplace— making it better than ever. He was very pleasant and knowledgeable. And I liked the texts saying that he was about to arrive.

I would give zero stars if that were an option. While the estimator was knowledgeable and I think they would have done a good job I absolutely will not tolerate a dishonest company, EVER. I was charged $135.00 dollars for an estimate of things I already knew needed to be replaced. This wasn't a diagnostic issue. This was for a large job worth almost 5k ! I never thought to ask them ahead of time if the estimate was free because their vans say free estimates. When I asked about this the estimator said that was only for hot water heaters. So scummy. This is not the company it used to be when Tim owned the business. Now it's just a greedy corporation. Never again.

As a first time home-buyer, finding out my home needed the main sewer line replaced felt daunting. Tim Whistler Plumbing put me at ease. Everyone I interacted with through out the process was professional, knowledgeable and courteous. They provided a free estimate where the process was thoroughly explained and all my questions were answered. Even as my questions continued, Heather in the main office was very patient and able to provide an answer for them all. Mike and Kevin completed the repair today and did a wonderful job. I will definitely be a repeat customer and would highly recommend Tim Whistler Plumbing to anyone looking for a great team to assess and repair their home plumbing needs.

Brandon showed up on time and he was friendly and knowledgeable about his work—preventative maintenance on our propane gas fired fireplace. I will definitely use Tim Whistler Plumbing again for this service.

Chris from Tim Whistler plumbing was a true professional. He was knowledgeable, efficient, and kind. Would ask for him and use TW for all my plumbing and gas needs in the future.

Saul and the staff at Whistler were great with my recent gas fireplace repair. With their thorough maintenance and annual assessments, we have been able to keep our 17 year old system going strong and we’re ready again for another winter!

Have an urgent need to know whether I can afford some major plumbing work. Receptionist rudely refused to consider letting me talk to a technician to just see if I could get an estimate floor and ceiling (they can't cone to give a real estimate for a week) and then hung up on me. Service is so critical that I am glad this happened. I spend 60k on plumbing work this year and can really tell the good from the bad.