Appliance Repair reviews in Temple Hills, Maryland

had a fridge which defrosted and opened a ticket with my home warranty company. they came and looked at the fridge and did not find anything wrong. they asked me to watch the fridge and if the problems resurfaced to call them. I left the fridge on and it seemed to work ok. The following day I came home and opened the freezer door and found that a freezer shelf and glass shelf covering the freezer drawers and a door shelf were missing. I called and left a message on the cellphone of the technician and got no response. I then called the company on Tuesday after labor day and was told they would contact the technician and get back to me. I contacted them again a few days later and was transfered to a supervisor whi said they did not take anything and they did not know what I was talking about, they also mentioned that the technician said i was there with them, which is true, but i was not watching them.. I then contacted the warranty company with the same results. I contacted the company again and was cautioned that if i tried to negatively impact their reputation they would address that. They stole my shelves and thay is my problem. I will never call them for service again...

I have been without my washer for over six months and the issue is still not resolved. They came out to replace parts several times, only to come to the conclusion it needed replacement. The kicker is, I now have to order another service call with a new contractor via my home warranty because these idiots never informed my warranty company of the need for replacement. They essentially took my money and ran with it. Bottom line, AVOID AT ALL COSTS!!!!!!

1 star is too much for this company honestly. The repair time takes too long and the wanna be office manager who is actually a receptionist who is rude, ignorant and just disrespectful. She thinks she hurting someone by postponing repairs or not even answering the phone. well she only hurting their business. I would only give one recommendation for this company and it’s to go to someone else.

WORST EXPERIENCE EVER.

I had to work with them because AHS contracts through them for appliance insurance repairs. They are the worst; almost two months after the original scheduling and I am still trying to get a washing machine fixed. The technician misdiagnosed the issue with the washer, and every time they put in an order for a part, it would take another week to schedule the repairmen to come.

There is so much more to cover to explain why they are so terrible, but hoenstly I can't be bothered to give them any more thought than necessary. My only recommendation is to NOT GO WITH THEM. If I could give them LESS than 1 star I would. One star is really a stretch.

Tiffany, the lady who runs this is also inefficient and rude.

Gavin and McKenzie were the technicians I got, in case you're stuck with them, Gavin is the one who has led to this dragging on and on and on.

I'm not sure i understand. Your taking advantage of my elderly mother! A appointment is just that! 3 weeks she jas scheduled a d no shows! She paid for this service! Di wr have to call a lawyer? Why is thus treatment ok. Next, Twitter! Gety mother of hold. TERRIBLE horrific,

Repairman came out to repair our dryer in a timely manner. HOWEVER, the next day, the dryer quit working again. Was told that we needed a new motor. It's been OVER 2 weeks and NOTHING has been solved and when you call, you ALWAYS get a voicemail!!! How this company is still in business is beyond me!!! #StayFarAwayAsYouCan!! 🤬🤬🤬

I have American home shield as a home warranty company. My washer/dryer combo was having some problem. I called the insurance company, who sent out this company. On 8/14/203, the repairman came and said it needed a part. As of this review, it has been 1 month going on 2 months and no work has been done. My insurance company and myself have both called and left message and have not received a response. At this point I want a new company but the insurance told me that I would have to pay my insurance fee over again for a new company to come out. So the company is able to inconvenience a customer and nothing can be done.

Never use this contractor. He took weeks to compete my repair. As a result
additional damage was caused. No one answer the phone. And the voice mail is often full. Horrible!!!

This company deserves a minus zero rating! Regrettably, I had to leave one star to post this review. I’m a cash paying customer and was denied service from G M Appliances before they ever came to my home. When originally scheduling the appointment, I explained that my refrigerator had a leaking discharge tube that American Home Shield had declined liability, so I was willing to pay-out-of-pocket and cash on delivery of repair services. GM accepted my request service. I had to wait two weeks for a scheduled appointment; then the day of the appointment the company/service representative did not show up or follow up with a call. When I call to inquire why the technician did not show. The company secretary said, “the technician decided it was not worth coming because the repair would cost $700.00.” Since when does a company turn away a cash paying customer. Furthermore to my dismay how does a technician determine and evaluate the validity of my service request “WITHOUT” coming to my home, first. Buyer beware ... G M Appliance is the most unprofessional, subpar, and arrogant company ever!

Terrible interaction with this company. They were assigned by a warranty company to go by a home and didn't call to give a 30 minute notification the first time. The second time I requested the same thing and the technician did call but by the time someone got there within 30 minutes he had left and refused to come back (I asked him how far away he was when he called and he said "that doesn't matter."). I called the office and they apologized but said they couldn't go back out for another week and a half (surprising since they were able to reschedule me on Friday for a Monday appointment but somehow over a few day period they filled up that quickly). Clearly they are just trying to dodge and force me to have the warranty company pick another company which I'm now more than happy to do. As a property manager, I couldn't recommend them to anyone.

I've been waiting since February for parts to my dryer thru AHS. GM don't answer their phone most of the time. They promise to give a update on the status of the parts and dont. This is the worse CUSTOMER SERVICE I EVER EXPERIENCED. There is no way this company should be in business. I never right reviews to damage anyone's repetation. BUT GM DESERVES THIS. STRAIGHT TRASH

I'd give ZERO stars. Dishwasher flooded even worse after they left. Now, no one will answer or return my calls. Scheduled through American Home Shield. Now my basement ceiling is leaking through. They clearly had no clue what they were doing NEVER USE THIS BUSINESS!!! They know they can't fix anything, but they'll take your money and ghost you!

I would give them zero stars if I could. American Home Shield assigned my repair to them in September, they came out in October said they had to order a part. It is now the end of December. Called and left several messages during this time, which they never returned. I have called American Home Shield almost every day, the last 2 weeks, their employees English is hard to understand and they keep saying give it 24-48 hours. I finally get the repair scheduled and it’s on a day I’m unavailable so I call again to try to reschedule again no answer. I’m beyond frustrated at this point and will be dropping American Home Shield.

This company was sent to me through American Home Shield home warranty service. My request was sent on the 12th and they came out on the 17th with 2 technicians. They said that my appliance was not repairable and then never sent in the diagnosis form to AHS so now I am stuck waiting for another week to get my appliance replaced because AHS and myself cannot get in contact with Gm Appliance Service. Horrible customer service and no-one return phone calls.

The first time I called, a woman answered the phone. I asked if it was a business, and she said “no” before hanging up on me. I eventually reached them and was given an arrival window. They arrived 40 minutes before the scheduled time. They couldn’t service my washing machine because they couldn’t see the leak. I explained that I would have turned it on if they had come at the expected time. They evaluated my washing machine and determined a part needed to be ordered. When I called back to reschedule, I called two days in a row and left messages, but no one answered or returned my calls. I had to contact my home warranty company, American Home Shield, to get a response. Horrible customer service.

DO NOT USE THIS COMPANY. They do not answer the phone and are not responsive. BAD CUSTOMER SERVICE. Not sure if they are lying about ordering parts or not... 2 weeks out now and still no reply. They were the assigned company from American Home Shield. Obviously, they were not vetted well. But then again they work the same way American Home Shield work...horribly!

I have been without a refrigerator for a month waiting for this company to confirm the status of the part they claim they ordered. I have called over several times. This company was recommended through American Homeshield and my claim has been escalated. They do not answer the phone or return calls. I would give this company zero starts for unprofessionalism and customer service.

I am writing to formally express my extreme dissatisfaction with the level of service I received from one of your receptionists. On [date], I contacted your company with a simple request regarding my washing machine, and I was met with a shocking level of rudeness and unprofessionalism.
The receptionist was not only unhelpful but also dismissive, providing no effort to resolve the issue or offer any assistance. This behavior forced me to seek support from my warranty company directly, which is completely unacceptable and a waste of my time. As a paying customer, I expect to be treated with respect, and the treatment I received was nothing short of appalling.
I will admit that getting someone on the phone to schedule or check status can be challenging at times, but the technicians I’ve interacted with have always been very professional. What I experienced today, however, was deeply saddening and left me with a very negative impression of your company’s customer service.
I strongly urge you to address this issue, as the receptionist's actions could potentially harm your company's reputation and customer retention. Businesses thrive on customer service, and unfortunately, this experience has left me questioning whether I will continue to engage with your services in the future.
I trust that you will take appropriate action to ensure this type of behavior does not happen again and that your staff are properly trained to handle customer inquiries with courtesy and professionalism at ALL TIMES

GM Appliance Services LLC was professional, explained the washer issue clearly, ordered parts, and quickly resolved the problem. I appreciate their promptness and give them a 5-star rating.

I wish I would have looked at the reviews before letting AHS schedule my appointment with this company. I will never recommend this company to anyone I know. I do not understand how this is a business but they never answer the phone. They do not call back at all... If you have AHS, if they schedule you with this company, request that they use Sears instead.

Please beware of this company. This company was contracted through my home warranty, American Home Shield. They came out but did not repair my dryer. In fact, they tried to get more money out of me to fix the problem. My home warranty sent in a request for them to come back out, but they have not scheduled an appointment and they do not answer the phone. Run, don't walk from this company. They are horrible.