Electrical reviews in Washington, Maryland

UPDATE: 7/26/25
I don't want to enter a back and forth. Here are the facts, I keep records of everything so it was easy to pull up:
-Average check cut to us was $128, not $70.
-Their use of "minor" shortcoming is subjective, but 13-18% underproduction is what occurred.
-Nothing was proactive about their refund checks, we had to email them multiple times each year.
-I didn't leave an immediate review because in most cases, that's not helpful to know how a major project like this stands the test of time - and the installer themself had a year lapse from my review to their response.
-Two solutions were offered. (1) they eat the cost of the panels, but we had to pay for the permits, which were estimated at $2k. To quote the installer's email, "this would require a new interconnection agreement... which requires new inspections, permits, and plans. All of that stuff is another $2k, which I can't justify." Or, (2), they do it under the table an don't apply for permits. This wasn't something we were interested in. So, technically, they did offer us a no cost solution, but it wasn't legal.
-I have all of the correspondence and records. I don't appreciate the dishonesty from EDGE in their reply.

Previous review:
We're hot and cold with our EDGE experience. We chose EDGE for the quality of panel and warranty. The installation process was smooth. Tony was responsive during the process. EDGE has a production guarantee, which is also why we chose them. If the panels don't make within 10% of their projected kW, you get a check for the difference. This is where we go cold. Every year we're 13-18% shy of our claimed solar production. They have in fact kept their promise and paid us yearly for our underproduction, but we're pretty disappointed. I'd rather have used a company that just produced what they said they were going to. Maybe it was a mistake in the solar modeling or maybe it was something else... but the process of getting our yearly refund is really poor. I send countless unanswered emails... or emails that take weeks to get replies to. Eventually we get our check, but it often takes months and it really frustrating. "Lost checks" in the mail aren't irregular either. We floated the idea of adding another panel to make up for the difference, but they we're interested in doing that due to permitting costs, it was cheaper for them to just cut us a check every year rather than make the solar production right. I just moved to another house and am looking to put solar on my roof again - I won't use EDGE again. There are too many Solar companies out there that friends haven't had customer service issues with to roll the dice on EDGE again.

Fantastic experience with EDGE Energy! They were polite, reliable and did a comprehensive job with all of the issues they addressed.

Recently had someone from EDGE come out to clean solar panels they had installed five years ago. All in all it was a straightforward and easy process. Very helpful!

Update: Since it has been over a year and the company is just now responding to a review. I will gladly respond and update. I am not for sure why the person who wrote the review response felt the need to use exclamation points ( which seems like you are yelling at me) which is really unprofessional. This was not disclosed up front, it was one of the reasons the inspector did not give the project a passing inspection the first time. Numerous areas? lets discuss I will admit the insulation in the attic was updated, which led to birds getting into my attic. A battle. You also provided an updated filtered shower head, which seems to be the best thing to come out of this. The fan that was updated in a bathroom caused problems and I had to hire someone to come in and fix it/replace it. It got to the point it wouldn't cut off and made a horrible noise. As mentioned in the previous review, you guys came to me asking to install solar panels after numerous calls I said sure. Sadly, to this day I am not able to use said solar panels. I reached out to your company asking for instructions on how to do so, or if there was a missing component. I have yet to receive a response from Jody. However, I still get hounded by Sol Systems (your solar brokerage partner) weekly to register my system with them.

My review is fair because its my experience with the program/company. There is evidence that I look at daily that reminds of said experience. While you may not like the review maybe you should take the feedback and honestly ask yourself if there is room for improvement with your processes, or have you done your due diligence in explaining things to your customers. I overall think this program can be great for people, for me as a first time homebuyer it left me with more things to fix, than a noticeable change when it came to my home being more energy efficient.

A few years ago I received a grant and this company came to work on making my home more energy efficient. The patch work that was done was horrible, and not done correctly. It caused issues with mold and I’ll have to pay for a contractor to come in and fix my ceilings. The fan they installed in the bathroom has started to make crazy noises.

Last year, they kept calling because they received grant money for solar panels. I decline the offer at first and then after more phone calls I said sure. It was a drawn out process that failed inspection, the worker would show up randomly, no heads up. The drywall in my kitchen was sliced up, the inspector told them it needed to be taken care of but they didn’t. If you’re going to offer someone a service they didn’t ask for, you should at least make sure they don’t have to exhaust money on a contractor to clean up your work.

Best company with both professional and friendly staff who care about you and your needs plus work together you the best that is needed love this company trustworthy and caring

It was a great experience work was done fast and efficiently and all the technicians were polite and helpful

I was very pleased with eveyone I dealt with at Edge Energy for our Energy Audit. I highly recommend Edge Energy for all your Energy needs.

I want to thank Edge Energy for coming into my home and restoring my furnace and air conditioning, as well as my electricity. we went one year with neither and I had no electricity in my bedroom. I would recommend everyone that is in need
for any work in their home.
Thank you
Edge Energy,
Ms.James

It was a pleasure working with this company to install our new HVAC system and to make some well needed energy efficient modifications at our church. The technicians were very professional, friendly and great to work with.

I am concerned about the hot water heater and the material used to vent it. I am also concerned about the personal items the were broken by the two men who treated the laundry room floor. Iam I going to be reimbursed for them .
There was no reason for them to have toss my belongings around were they broke.
Overall, your staff was polite. and worked with me concerning my breathing disability. They explained the job to me and what they were able to accomplish. Overall great work.
I would like to know when will the gas company do their inspection and when will I get my paper work for the job and also when will the panels be installed on the roof?

I had a great experience with Edge Energy. They came in ready to work and even with minor issues, they stayed until resolved. Thank you to everyone that played a role. Thank you!!

We used Edge Energy to upgrade our insulation and hot water heater. It has made a noticeable difference in my electric bill, and I greatly appreciate it. I will be reaching out regarding any additional items I may be able to obtain.

Edge Energy installed a new HVAC system in my attic, a laborious and difficult task. The performed this project with great professionalism, constant communication and with great care for the homeowner. I highly recommend their services.

Edge Energy provided weatherization to my home in November. Their staff was very kind, thoughtful, considerate and understanding of me and my home. They worked efficiently to carry out the numerous tasks to improve my homes energy consumption. I am very grateful of the services they provided! Good job!

Edge is a wonderful company to work with. They worked with my schedule, kept me updated, were on time, friendly, hardworking, and the cleanup was superb. I'd use them again and recommend them to others.

Your search stops here!! Great communication, patience and follow up with my 75 year old mom. Months after the repair it was time to turn on the heat but it wouldn’t turn on. They promptly came to check it out. Turns out it was operator error. Tested it with mom several times till she was comfortable with new thermostat. It shows they stand by their work and will go the extra mile.

Outstanding Work & Leadership
The insulation and airflow improvements made a noticeable difference in my home. Everything was brought up to proper standards, and the house is now much more comfortable and energy-efficient.
I especially want to recognize David’s leadership. He doesn’t just oversee the work — he takes the time to ensure every detail is done correctly, down to the smallest nail, and he leads the crew with care, patience, and strong work ethics. That level of accountability truly shows in the results.
Highly recommend.

Exceptional Service Experience
Professional and Courteous Staff
The staff consistently demonstrated friendliness and respect throughout my experience. They exhibited a high level of expertise, clearly knowing exactly what they were doing. I appreciated how they took the time to explain each step of the process to me, ensuring that I understood what was happening at every stage.
Prompt Communication and Efficient Service
Whenever I had questions or concerns, the team responded to my messages and emails as quickly as possible. They promptly ordered the necessary parts for my equipment and provided clear dates and times for the scheduled repairs. Their commitment to going above and beyond ensured that every aspect of the job was handled correctly and efficiently.
Supportive Approach for Non-Native English Speakers
As someone whose native language is not English, I was particularly grateful for the staff’s preparedness to assist me. The language barrier never became an obstacle to effective communication or getting the job done. Additionally, all the brochures they provided were accessible and helpful, further removing any potential communication hurdles.
Highly Recommended
Based on my experience, I highly recommend this team. Their professionalism, attention to detail, and inclusive approach earn them a perfect rating of 100%.

We had an excellent experience with Edge Energy. They completed several energy-efficient projects for us, including attic insulation, installation of a new furnace and hot water heater, and an exhaust fan. Every project was completed with professionalism, attention to detail, and outstanding workmanship.

Their customer service is truly exceptional—from the friendly, responsive office staff to the knowledgeable and courteous technicians. Each time, the team communicated clearly, showed up on time, and delivered high-quality results. We couldn’t be more pleased with the work they’ve done and highly recommend Edge Energy to anyone looking for reliable, energy-efficient home improvements. Thank you!

The service and attention I received from the team at Edge was Excellent. From the initial visit to determine my needs to the insulation of the new unit inside an outside was one of the best professional experiences I have had. At no time did I not have clarity of what to expect and they walked me thru how to care for my new unit. Even when I had to call after the insulation, they were readily available to assist. I'd recommend them to everyone. Thank you EDGE Energy .... Warm and just the right "Toasty feeling"!....... and Cool when it's too Hot outside, Loving It!