Spartan Plumbing, Heating and Air Conditioning

Scheduling was easy when I called Spartan. They basically asked "when do you want us to be there?" Even though they were late in arriving for the scheduled afternoon appointment, they called and showed up in the early evening. They were courteous, quick, clean and did a great job unstopping our kitchen drain line. Best of all, very reasonably priced.

There are plenty of great plumbers in DC. Spartan is not one of them. I called for a simple toilet supply valve change. The service call is $89 and then any parts and labor. Ok, great! Kenneth arrives and proceeds to say it will be $248 to replace the supply vale. $248 to cut the old sweat copper connection and apply a compression valve replacement. This is an $8 part at any hardware store and I get it, small businesses need to add some markup. The whole replacement would take no more than 30-40 minutes. But $248 plus the $89 service call; $337 to replace an $8 supply valve?? I questioned him on the work to be done and the price and he said, "I go by the book. I am just the technician." I agreed to the price but called the office and spoke to the office manager. She was very nice and told me she needed to call Kenneth so we were "all on the same page about the pricing." She called back 15 min later and told me that she had spoken with Kenneth and that he told her he had to make a special trip to buy more parts and that the parts were "a lot of money." But she offered "round the bill down to $300 for the inconvenience." Kenneth's car never left the parking space and he went outside to his truck to get a part and that was it. The whole job took no more than 40 mins from turning off the water, draining the lines and replacing the supply valve and turning the water back on... and talking to the office manager. Someone at Spartan is lying and their pricing is ridiculous. Steer clear and find another plumbing service in DC. Picture of the old leaking valve, the valve removed and the replacement part of included in this review. He didn't even replace the escutcheon (covers the pipe and hole in wall). Poor job all the way around.

My agent was Zac. He was very professional and came out for same day service. He took the time to patiently explain the issues with the unit even though I have very little knowledge about HVAC units. Within a couple hours, he had the unit working and the condo substantially cooler. Would definitely use his services again.