Appliance Repair reviews in Agawam, Massachusetts

They are always professional and do their best to get help out in a timely manner.

Knowledgeable, honest, fair service company. I’ve used them for years!

Had our flat grill serviced on our truck. They did an awesome job very appreciated for their work. Big thanks!!

Fantastic company and service; super fast response, great work and Matt is a wonderful tech. Thank you!

Would call them again. After fixing the original issue with a broken hotbox switch, they repaired a latch and a hinge on the machine (unasked) while they waited on-site to make sure it was cycling correctly.

I have been using Popco for years. Always great service and timely manner. Their technicians always know oh yeah, what you do with all my equipment.

We needed one of our fryers repaired ASAP and they were able to fit us in the same day which is very hard to do. The tech was very professional and they had the parts in their van. Thank you for the quick service. Tolli's Pizzeria & Deli.

Always there when we need them. Technicians are knowledgeable and great to work with

I called, they came, washer fixed. Thanks!

Very rude and not helpful at all

Absolutely the nicest people. Like it used to be. THANK you so much.

Dishwasher wasn't installed correctly. Phone calls to the principal to correct it go unanswered!

Richard was great. He returned my call right away and was polite and professional and helpful. He gave me many options and the approximate cost for each. It was easy to make my informed decision and I recommend Elite to everyone.

Elite appliance repaired my refrigerator. They came the same day and diagnosed the problem. They had to order parts. But returned in two days to install the parts. The charges were reasonable and the tecnician was very knowledgeable and professional

I've never written a review so here goes it.
OVER PRICED!! Was there 15 min and charged me $154 for that NOT including the $$ for the part. Now I know it costs to go between jobs so I get that, but $89 to show up and then ANOTHER $65 install for a 15 min call. He had already charged the part to my credit card so I was stuck. Also he charges 5% for the credit card. Like he's not making money on the part from me?! Please I was a bookkeeper for a mechanic I know how it works. I learned what to ask before someone comes if a repair is done do you waive service fee. Many do.

Called Elite Appliance Services to schedule an appointment for a dishwasher that wasn't working due to a kitchen remodel. Rich answered my call on a Saturday and had me try something to see if this would fix the problem. He was right. Problem I am having may not be permanently resolved, but I will definitely call him anytime I am in need of a repair. Thanks, Rich for your help.

I have a LG washer bought at 2011. Recently it has had problems with circuit overloan sign and loud motor vibration sound. Called to LG customer service and they asked me to call to elite appliance for service. The washer has 10 year motor warranty so I assumed to be covered in case it's motor problem.

The person who answered phone at elite appliance told that diagnosis fee would be $129 and parts and labor will be additional which is very common for appliances service call. Since the washer is already 6 years old, I'm at the position to buy new one if it costs more than $300. I asked the person normally how much do they charge for labor per hour and she said it goes by the job not the hour which also understandable. I explained my situation but unpleasantly she said she doesn't know and normally it costs more than $250. Well all conversation was real rude and I could feel she was annoyed. So I said ok thank you and SHE JUST HUNG UP NOT EVEN SAY BYE.

I purchased a Magic Chef washer through Best Buy end of April 2016. It started leaking 2 weeks ago. Best Buy and Magic Chef sent these guys as the technician. He came over, was here 15 minutes maybe, said he couldn't duplicate the problem (even though I said he was testing it without a load of laundry and that the leak was during the last cycle at the final dump out). I was told maybe I over loaded the machine or put in too much soap in. So I tried again only putting 1/2 the amount I normally do and I left the machine hooked up by him and did a load (since it took over a week for them to come out) and first use it AGAIN leaked all over my floor. I called multiple times that day only to be told the tech was out on calls. Finally got ahold of him around 6pm where I was given an attitude and told he had to talk to Magic Chef and would get back to me. 6 days later still nothing. I finally called Elite Appliances and was told they referred the case to Magic Chef and they were supposed to get ahold of me. When I asked why they didn't call to tell me that Magic Chef was taking over the woman who answer stated they assumed Magic Chef would call and that "sorry, you know what happens when you assume?" Yes I do it makes an ASS outta YOU and apparently me for trusting that a company would keep their clients informed. Oh, but it gets better..... I called Magic Chef to follow up and was told they were working on another tech to come out and check my washer. When asked why I needed another tech when it took over a week to get Elite Appliances out I was told, "the company we sent now refuses to continue service on your machine." Seriously, Elite Appliances refused to service my machine. Is it because they couldn't figure it out? Or because I called to actually get the service I originally requested? I don't know, they did not tell me. Just that they "refused". So now I'm again without a washer waiting because these guys could or wouldn't (I'm not sure honestly) finish the job they were contracted to do. This company's customer service is atrocious. The woman answering the phone never knows anything, the techs don't want to do their jobs and it takes forever to get service to begin with. I don't write reviews but after over 2 weeks without a washer this is the worst customer service and people should know it!!!

I called them about my cranky refrigerator. Rich came out the same day, checked it out and came up with the least costly way to properly fix the thing. He ordered the part and came out to finish the job the morning after the new part came in, and the refrigerator now runs as good as a new one. Exactly 0 degrees in the freezer and 40 in the "fresh food" section with the controls set to "factory setting" on the dials.

I highly recommend Elite Appliance Service in Agawam for no-nonsense repair work at a fair price on wayward household appliances.

Had an old dependable warhorse Whirlpool washer that was failing. We had been through 2 new "high tech" washers which were expensive disappointments. Rich encouraged us to repair the old Whirlpool. He said if this were his machine he would definitely fix it. Well, the repair was not cheap but we are so! happy we took his advice. Our washer works like an old school champ! He was in and out in 2 hours. Over 6 months down the road our washer is working great. This was by far the best solution to our problem. Thanks Rich!

Elite Appliance LIED to the appliance company that they fixed my dishwasher and confirmed it is working. It is not and I have now missed my warranty window.

Elite Appliance was scheduled to repair my LG dishwasher. Upon arrival to repair the previously diagnosed issue, they found they had received the replacement part from LG in an unusable condition. They replaced something else on my dishwasher, but not the part they originally diagnosed as causing the issue.

Because the original issue was still not fixed, I called the company and left numerous voicemails to schedule a next appointment to fix he actual problem. They have never responded to date. After 3 months, I still have not reinstalled the broken dishwasher.

I am back in touch with LG and have been advised they submitted a repair report stating they FIXED the diagnosed issue and confirmed the appliance is functional. The dishwasher was never reinstalled or had the power reconnected, hence making it physically impossible for them to provide confirmation that they left the appliance in working order.